Oracle Modern Dentistry and Orthodontics

Dr Bortz, his assistants; Ramiro and Kaycee really stepped up in my time of need. Let me first say that it is easy to deliver great service when everything lines up perfectly. When scheduling and equipment shortcomings attempted to derail my “emergency” dental work, this team came through proving to me that I was a valued client and they were not willing to commit any shortcuts to make sure I was taken care of. FIRST, Dr Bortz and Ramiro came in on a day they were scheduled to be closed! I was going to start cancer treat soon and all due to my procrastination, I never scheduled the recommended dental work, crowns, etc. Yet,despite my failing to schedule these over the past year, they made time to come into the office that day after Thanksgiving to get my treatments closer to completion so that I don’t have to deal with them post cancer-treatment. SECOND. Their brand new scanner had an issue, so instead of doing the easy thing and rescheduling, they contacted another office that has the same scanner and drive me to that office to get my scans completed. That’s going above and beyond. THIRD. Dr. Bortz, Kaycee and Ramiro stayed in touch with me throughout the process that included new crowns and dental trays. It’s easy to see that Dr. Bortz “knows his stuff” but it is really encouraging to see that he and his staff care about the patient. I HIGHLY recommend the entire Oracle Modern Dentistry office for any dental procedure.

Like many others, I have a HUGE fear of the dentist but this office calmed those and was the best I have ever been to! Every single person that helped me that day was beyond helpful and kind. They were all very empathetic towards my fears and took extra care when treating and cleaning the teeth that were in a lot of pain. Never want to go anywhere else!

I like Dr. Bortz. His office is very clean and the staff is nice. He’s thorough and fair, but I just can’t keep waiting in a chair for 30-60 minutes for him to examine my teeth after they are clean.. 1.5 hours for a simple cleaning and STILL no doctor exam.. and I’d still have to wait for flouride treatment too!!! Which by the way they try to get me to do MYSELF!! Handing it to me on the way out.. no thank you. This is my second of three visits where I waited in a chair for a doctor way too long. I finally left and won’t be returning. My time is worth money too!

Dr. Bortz is a real one. Thankful to him and the team here on Oracle for getting me in fast and taking care of me! I am grateful to have encountered him today -- I was in a lot of pain and he took care of my situation all while being such a funny soul. :)

Horrible, horrible experience. I went in a few weeks ago for a routine check-up and had to wait for over 45 minutes to be seen. After my x-rays were completed, I was told that I would not be able to get my cleaning done and would need to come back in due to a dental hygienist calling out sick. Why wouldn't they call me that morning to reschedule?? After that news, I had to wait another 45 minutes for the dentist. No one came in to give me a status update, and I had to search someone out to give me an update, as I thought they had forgotten me. All in all, it was a 3 hour experience.

I had to go back in today to get a crown replaced. I showed up for my appointment on time, only to wait AGAIN for over an hour for my cleaning. While in the middle of my cleaning, the dental assistant informed me that my dentist was running behind and it would be at least another hour before I could be seen, and asked if I would be fine rescheduling. At that point I asked for a refund, given that I had just paid them over $1000 only to be waiting around for two hours. I would not recommend this practice to anyone.

My husband had an appointment with this dentist on a different day, and had a very similar experience. Hours spent for a routine exam, including long waits in the middle of appointment, with no one on the staff caring enough to update their patients on running behind.

I enjoyed my visit today. Kaylani was efficient with her duties. Sary was thorough and conscientious with her hygiene care. Dr. Bortz was swift and (dare I say) fun during the exam. Great team, not much else I could have wanted.

I normally love Oracle modern dentistry but yesterday I went in because I have a chipped tooth and an exposed nerve, which is so painful I can barely eat, drink or sleep. Well I could not afford to come up with $1,100. So they just sent me on my way with no antibiotics or pain meds. As soon as I left the office I started crying and I was so upset. I understand them not being able to do the root canal but to have me leave with nothing at all when they were fully aware of how much pain an exposed nerve causes and an infection. I am not pleased with them to say the least. Very unprofessional!!!😟😥 seems to me like they care more about money than the care of their patients.$$ really disappointed since I really did like the office.

Dr. Bortz and his staff are awesome! I get extremely anxious about seeing the dentist but the staff at Oracle put me at ease with their (noticeable) high level of care. I will never consider going to another dentist. highly recommend

Does your dentist care as much or possibly MORE about your teeth than you do? Is the team of people at your dental office so passionate and devoted to their function you’d rather go there the same as a spa treatment? Great! Then you must know Dr. Bortz at Oracle Modern Dentistry. From crowns to cleanings, Dr. Bortz is a one-of-a-kind dentist. The modern part is he has the tools, X-rays and staff all state-of-the-art and payments? Like Dr. Bortz has worked with me for years on options, what to do next, and how to pay. So, if you’re like me, high maintenance, sensitive teeth and gums, give yourself the best treatments you can at Oracle Modern Dentistry. Yesterday, Sary (like Mary but with an “S”), cleaned my teeth and even put like baby numbing stuff on because I’m such a whiner. I guarantee you, as picky as I am about customer service and price, this place beats out any other place for oral hygiene. Dr. Bortz delivers. I promise, him and his people will not disappoint you. Check out their easy website, there are pictures, too! Thank you, Dr. Bortz, for bringing your best to Tucson.

I cry everytime I go to the dentist. I broke my adult teeth when I was 9, I have battled problems with my teeth for the last 30 years. I was not made to feel bad about my teeth, I was given compassion and a plan to get my teeth fixed. He handled my emergency root canal with almost no pain. (Just the pinch on the first shot) My face did not feel bruised the following day. No problems with pain afterwards. Amazing.