El Segundo Modern Dentistry

I was excited to check out this office thinking it would be my new and forever dental home. Unfortunately that will not be the case. The front office staff, hygienist and dentist seemed nice enough, but my real issue came to the billing/finances part of the day. The lady in charge of billing told me I needed to get a “laser” deep clean because I had gum disease. She stated that the dentist recommended this, however the dentist only stated I should get some fillings re-done. This was a clear shot at getting more money. I get that this is a business, but it’s also a business that services people. And as such, I wish they would be more honest and transparent. When I said I wanted to take time to research the laser treatment, and would go ahead with a regular cleaning. She said that the dentist would refuse to do a regular cleaning because he already recommended deep cleaning for my gum disease. Which, I repeat, the dentist never said himself. AND I know for a fact I do not have. I am extremely disappointedly with my experience at this office and urge anyone that goes here to get a second opinion before committing to anything. I left without a cleaning, and will be informing my friends, colleagues and insurance about the this incident.

Update: 02/15/2018
I just received a call from Derek Lee an attorney at Employee Legal Justice Group stating that El Segundo Modern Dentistry was going to sue me for defamation for my previous Yelp review (below).

Original Review:
This is the worst dental office I have ever had the experience of visiting. The staff is incredibly unprofessional and a little sketchy. They do not appear to have a specialist who handles billing/insurance matters.

When I went in for a consultation I had to wait in the dental chair for 30 min. before the doctor arrived. That was the first red flag.

The consultation went well and when I asked for a quote the staff member verbally quoted me a price and then kept trying to make me sign an agreement, pay and start the services on the spot without ever providing an invoice and written treatment plan. This made me very uncomfortable. I felt like I was dealing with a tacky cars sales man not a health care provider. This was the second red flag.

I told the staff member that I wanted to pay with my HSA/FSA funds however, I thought that the service should still be run through my insurance. I did find this dental office on my insurers website after all. Two different staff members at Modern Dentistry told me that they didn't accept my insurance. That was the third red flag.

I decided to call my insurance company for good measure, as Modern Dentistry staff continued to insist that they did not accept my insurance Finally, I had to have a three way call between a representative from my insurance company and someone from Modern Dentistry in-order to convince them that they were in my insurance network (very concerning and why should a patient/customer have to do this???). Finally, a staff member acknowledges my insurance will work for the services that I am seeking and submits a treatment plan through my insurance. As soon as the treatment plan is ready, another staff member calls to inform me that the that the services are not covered covered by my insurance. Fourth and final red flag.

Another "red flag" worth noting is that I have dealt with a number of representatives from Modern Dental but they always say they work for other offices (Dental office, Carson dental, Modern Dentistry).

Dealing with the staff was so awful that I finally decided to just find another orthodontist. I would pay more/drive further to receive a standard of service and professionalism. My experience dealing with this office is almost comical as every interaction has been egregiously unprofessional.

Advice to the doctor: Hire better people or start training and managing your staff!

Came to El Segundo modern dentistry and the experience was amazing. Got all my treatment done and I’m so happy! I’m so glad I found this office.

Before I went to this dentist the first time I asked if my they took my insurance. They said yes and asked that I have them be assigned as my primary dentist. I did and went for my first visit. Four fillings each costing me $200 out of pocket later their insurance specialist tells me the reason I've been paying $200 per filling is because they don't accept my insurance they're just giving me a discount. I walked out in anger. Then I asked the admin assistant if she can send me a copy of my receipts that includes what was done so that I could get a reimbursement from my HSA. She was supposed to get back to me after a week. It's been 3 months now. I will never go there again and I will warn others too.

I like this denitist bc they help me with my braces for super cheap and they do rafels they do the barces up and bottom for cheap. Come to the best dentist ever 5 star rating!! Ohh and not to menchen they give out free Starbucks cards . come here now !!!!!!😊😊 special thanks to lauren jacica Donna Angelica Danny Elisa. Merissa Dr Ryan ohh and especially Marina!!!!

I had a, first time whitting my teeth, the results are fantastic. I'm ready to smile more. My experience with El Segundo Modern Dental is fabulous. I will be telling family and friends, matter of fact they will see for themselves, when I smile.

By far the best dental office I have been to. Amazing doctors and staff. The front office girls are very sweet and helpful including the assistants. I would recommend this office to everyone. Everyone here is always happy which makes every visit easier.

The best experience ever. Professional and efficient. If you want to improve your smile and without draiing n your pockets. I suggest Dr Hamid at Orthodontics of El Segundo . One of the best decisions that i have made. Thanks to you doc and your entire team. Service with a smile, literally.

This place is amazing !! My daughter got braces and her teeth are looking really good , The office is really clean and well organized, The front staff is really friendly, Vanessa the Ortho finance lady was really helpful and understanding of my finance I would lightly recommend this place !!

Love this office!!! If your scared of the dentist like I am you need to go here! Everyone is super nice...the staff & doctors are fantastic, friendly & understanding of your fear & work with you & are very patient!!! Makes going to the dentist much easier & less stressful :)