Carmel Valley Dentist Office

I wish I had read the reviews before going. I went there for a cleaning and was told I needed a deep cleaning on 4 sides with laser treatment and antiobiotics. bottom line of the bill $3000 before insurance. they show you photos to make you freak out.
I took my time to think and did well. first of all I asked another dentist how much it would cost and they were HALF price. BUT The worst is that my previous dentist from former home and my new dentist both agreed that I only needed a deep cleaning on one side. total final cost $56.
they are either very bad in their diagnostic or very good at stealing customers.

The best Dental office in the area. Dr. Janice Nazareno is gentle and brilliant in what she does. Educates on good oral care. She listens and not in a hurry. I had wonderful care. Thank You

I would give 0 star to this dental office if I could. Even though I asked them to double check my insurance coverage for a simple teeth cleaning, they ended up putting $426.00 "Oral/Facial Imaging" and $88.00 "Oral Hygiene Instructions" charges into the bill which are not covered by my dental insurance at all. For a simple once-6-months teeth cleaning, they charged $1,036.00 in total with $514.00 out of my pocket.

The dentist, Dr. Nazareno is fantastic. However, the front office is a nightmare. There were mistakes on the original bill (charging the same tooth twice), which I caught and were corrected, then I still ended up being over billed. My dental insurance company told me that I should be getting a refund and every time I called the office, they said the insurance had not processed on their end. I spent over a thousand dollars WITH insurance and it looks like there is no refund in sight.

Front desk staff was very friendly and helped with sorting out insurance. Dr. Nazareno was very nice and did great work on my teeth. She listened to my concerns and helped me make an informed decision on what care I needed. I highly recommend this office.

I love this place. Tori and Dr. Nazareno are the best! Everyone is so nice here :)

Almost got scammed here!!! I came for a routine cleaning and the dentist said I had periodontal disease. She put pressure on me to get a root planing and scaling the same day, which would've cost $700 out of pocket. I decided to forgo the treatment that day, then the dentist at Carmel Valley Dentist Office lectured me on the consequences of my decision. The cleaning I received afterward was extremely brief (as other reviews have mentioned) and I was not flossed.

I had a consultation with another office's periodontist yesterday and he said I did NOT need the root planing and scaling. My gum tissue is relatively healthy and doesn't bleed. I have 3-4mm pockets and some bone loss so I am scheduled for periodontal maintenance, but it turns out the other procedures are unnecessary.

Dentists like this one are the reason why patients are wary of being robbed.

Absolutely love Carmel Valley Dentist Office. Dr. I had the best dental experience with Dr. Janice Nazareno and staff. Our new family dentist!

If I could rate this place zero stars I would they’re sketchy and completely unprofessional. They constantly have new employees. They have tried to
DOUBLE CHARGE me TWICE for different procedures and the front office is a mess and can’t get simple tasks completed. I Called FIVE different times asking for receipts to be emailed to me and each time I called the lady at the front took my email and then never would send me them. Finally I told her I would wait on the phone until I revived the email. I called Wednesday and spoke with Leticia about sending me my xrays since I will be going back to my old dentist. She responded with “I will try my best”. I know how busy things can get when you work in an administrative roll but the response was completely unprofessional and she had to make everything harder than it needed to be. I waited two days and called just now to follow up with her and she said “there’s a lot of people waiting to get sent those too” and to just keep an eye out for the email. It’s not like this place has a Million patients, learn how to prioritize your tasks and speak to customers with respect. Do not come here they are sketchy and the service is Horrific. How they are even open still is shocking.

I moved to San Diego a few months ago and had my first teeth cleaning.The cleaning literally lasted no more than 10 minutes. Dental floss was not even used at the end. I’ve had great teeth cleanings before and it was very noticeable the job was subpar. My dental floss would not even smoothly go between my teeth and I can feel the tartar that builds up on my lower teeth. I’m not saying everybody there cleans the same way but that was my experience.