Review of Smith & Smith Dental Associates
Smith & Smith Dental Associates is a dental clinic located in Jacksonville, Florida. The clinic specializes in general dentistry, including routine check-ups, cleanings, fillings, and extractions. The clinic is open from Monday to Thursday from 8:00 am to 5:00 pm, and closed on Friday, Saturday, and Sunday.
The clinic has received mixed reviews from customers. Some customers have praised the clinic for its friendly staff, knowledgeable dentists, and reasonable prices. One customer said that they "felt like [they] were with family" and that they "will be back and make this [their] permanent dentist office." Another customer praised the clinic for its "great customer service" and "friendly" nurses.
However, other customers have criticized the clinic for its long wait times, unprofessional staff, and poor customer service. One customer said that the receptionist was "without empathy or kindness" when they called to make an appointment for their elderly mother who was in pain. Another customer complained that the front desk representative was "ill-prepared" and "accidentally hung up the phone on a patient."
Despite the mixed reviews, Smith & Smith Dental Associates remains a popular choice for patients in the Jacksonville area. The clinic accepts most insurance plans and offers affordable prices for those without insurance. Patients looking for a reliable and affordable dental clinic in the area may want to consider Smith & Smith Dental Associates.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Amy M
I just called to make an appointment for my elderly mom because her molar filling has chipped and she's feeling pain. The receptionist stated that the first appointment for new patients isn't until June. I went on to express that she was in a lot of pain. Without empathy or kindness she said, "Well like I said we don't have anything until June so she will have to wait until then". Really? I see now why their ratings are so horrible!
Valencia Strowder
Very professional and knowledgeable about oral care. You are not only at the dentist, you are with family and feel very comfortable at a place that most people avoid going to. Thanks to Dr. Ivan, I no longer have any pain with my tooth because he notice a crack that my previous dentist missed.
kris stadelman
Older couple that are both dentists. I got the Ms. for an extraction. She was professional but easy to talk to. Office had mid-level equipment so their prices were reasonable since we weren't paying for the latest fancy dental machine. The extraction went well. Waits were reasonably short and staff was friendly. Most important they take my insurance!! I only paid a small fee for the x-ray.
YMSharpe1492 Sharpe
I sent an email to Dr. Smith's office about his front desk rep (Jabrina), who was so ill-prepared that she couldn't find my insurance, and while she attempted to find it, she was trying to log back in from her break, and accidentally hung up the phone on a patient in the process! He never responded. No one ever called me back, and I wouldn't recommend ANY one go to this dentist if you're looking for a well-run office that actually keeps their patients information updated. I had to look for another dentist in my network, and I lost an entire hour driving back & fourth to keep my appt. DO NOT GO TO THIS DENTIST OFFICE. THE SERVICE IS AWFUL!
Jacques Harris
Friendly staff, knowledgeable office is clean and inviting. They accepted my insurance and the wait time was not as long as I've experienced at other offices. Great experience.
Kari Torchon
I came today as a walk in, to have an emergency extraction done, I was nervous but the whole staff provided great customer service the nurse's was very very friendly and made me feel at ease because I am a big baby when it comes to needles and amazingly I felt nothing when they took my tooth out, and it took no time I would recommend any body here I could go on and on about this office I just had a really good experience and couldn't wait to share my story.
Janae Holmes
Felt like I was with family, I was very comfortable. Everything is just so welcoming. I will be back and make this my permanent dentist office.
Eric Pearlman
Told me they couldn't take care off me until 6 days from when i calked then tgey put me on hold fir one hour very rude and gettoo when answering the phone i do not recommend this place no way
Johnnie James
they have a nice staff but they just cant seem to get my mouth right
JoAnne Bryant
I've been with them for 18 years... enough said!