Creating Smiles: Dentist in Lutz

I was new patient and they used me and my insurance to charge for a panoramic X-ray, bite wing x-rays, exam and I had to sign all kinds of release forms before it all began. After they collected all they could up front, then they put on the brakes and wouldn't do anything else without doing a full deep cleaning for a WHOPPING $1,800 bucks up front. My teeth were in good shape because I always kept up maintenance by my regular dentist until the pandemic and my insurance changed. No cavities or any other problems. I did go 1 year without visits due to the pandemic, AND I MADE A BIG MISTAKE GOING HERE! Beware and stay alert if you pick this dentist office!

Disappointed and will take my business back to Friendly Smiles.. They had me wait while they took my 19 year old daughter back for XRays. As soon as she was taken back they had her sign a consent which she thought was routine. It was actually consent to do unnecessary procedures not covered by insurance. I always avoid these. This was not explained to her at the time she signed. At the end they showed the paper with her signature and we were stuck paying the bill. Totally unethical. Hard lesson learned for her— read and ask questions before signing anything. She felt they took advantage of her youth. On a positive note, Sophia did an incredible teeth cleaning for my daughter— no pain great personality.

I wish I could give Dr. Nguyen's office more than 5 stars. This is hands down the best dental office I have ever been to. I have been seeing Dr. Nguyen I believe since the office opened. They are family to me. I have brought my fiancé to see them and he loves them (he hates going to the dentist). They have treated my daughter and my stepdaughter who both just raved about the care and how nice everyone is. I can not say enough great things about Creating Smiles. They truly care about their patients and making the dental visit comfortable and stress less. I get so many compliments on my smile. All thanks to Dr. Nguyen and her incredible staff. Thank you for all you do.

Went in for a teeth cleaning and they refused to do it because I had "Pockets" and need a "Deep Cleaning" which would have cost $900. I said no thanks, I did not have the money, please just do a regular cleaning. They refused to clean my teeth as the doctor stated it had to be a deep cleaning.
Last time there two years ago pre-covid, it cost me $900 for gaps and some other cleaning. I do not have bad teeth, I take care of them daily but please stay away from this place. It is worse than a used car lot how they try to gauge you. The same thing happened to my wife; every time in was an upcharge for something needed. Many dentists in Lutz, steer clear of this outfit.

I hadn't been to the dentist for about 12 years! I had developed gum disease along with bone loss due to not having my teeth cleaned as well as not flossing! I started seeing a dentist in 2012 where I received a deep cleaning that was necessary but I still wasn't flossing and my gums were getting worse and the dentist seemed as if he didn't care and just kept taking my money! I then went to another dentist and was still not flossing and he said I needed a deep cleaning and mentioned laser surgery due to inflammation and pocketing! I wanted another opinion so I went to Creating Smiles to see Dr. Nguyen which when I arrived I received a very warm welcome! Dr. Nguyen said I needed a deep cleaning which was necessary due to persistent gum disease and not flossing! Dr. Nguyen also recommended a mouthwash due to inflammation and pocketing instead of recommending surgery! Not only was the mouthwash a less expensive option, it worked! So thanks to Dr. Nguyen my gums are healthy and I'm flossing! I also have to say that Dr. Nguyen is a very gentle and compassionate person! I would also like to point out the fact that the staff are very respectful! I now love going to the dentist!

The staff at Creating Smiles is very knowledgeable and has always gone above and beyond for our family. There is a true sense of passion in this office! Dr. Yen Nguyen is a SKILLED and down-to-earth dentist. She is patience, gentle and cares deeply about her patients and will always go extra miles for them. Highly recommended this office, and thank you to the staff at Creating Smiles for always taking care of our family!

For the negative reviews...
Based on the fact that they were so out of line with previous positive reviews, I am wondering if perhaps the person had a personal agenda.

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I recently moved into the area and was happy to find a dentist who can see my entire family. The appointments were easy to make and the office was very clean. Dr.Neguyen was very thorough and gentle. I even had an oral cancer exam, which noone had ever offered me before at the dentist. Highly recommend. Gemma also is helping my wife maximize our insurance benefits between this year and next to save money because she needs a lot of work. Thanks Creating Smiles!

Edit to original review: I had complications with the receptionist communication at first. After being able to talk to Gemma, I had a appointment made right away and the Doctor even accommodated my work schedule by coming in after hours. He apologized for the miscommunication with the receptionist and was finally able to answer all my questions. The doctor does truly care for his patients and is willing to go the extra mile to make sure they are comfortable and worry free during and post op.

I was looking for a good Dentist in Tampa after my wife had a bad experience with one. I had two friends recommend Creating Smiles, one of which brings his kids to them so I thought I'd give them a shot.

I called to book a regular exam and a cleaning. They were able to see me right away so I hung up and drove over.

Dr. Nguyen and her staff was very nice. After the initial exam they recommended an advanced cleaning which they gave me a quote on.

Once I was done and went to pay, my bill was exactly what they had quoted me. There wasn't a bunch of add-ons or things they were recommending, trying to sell me. This is an issue my wife had when going to her dentist.

I will definitely be going back and would recommend them to anyone looking for a great Tampa Dentist.

Creating Smiles is a phenomenal Dentist! I have been going to them for several years now and in that time I have moved 3 times and still insist on driving 45+ minutes to them because of the service they provide.

Those that work here are personable, professional, and skilled in their practice. I have had to have cosmetic work done by them and it can be described as nothing short of perfection. They do whatever then need to do to ensure you are completely taken care of and satisfied with their work.

This is the place that you should trust with your smile.