Copper Bend Family Dental
Review of Copper Bend Family Dental
Copper Bend Family Dental - Providing Quality Dental Care with a Few Hiccups
Copper Bend Family Dental is a dental clinic located in Belleville, Illinois. The clinic specializes in providing dental care services to families and individuals of all ages. The clinic is open from Monday to Friday, from as early as 7:00 am to as late as 6:00 pm, making it convenient for patients to schedule appointments at their preferred time.
The clinic is run by Dr. Jessica Lavalle, who is known for her gentle and caring approach towards her patients. Dr. Lavalle is a skilled dentist who has helped many patients with their dental problems. She is assisted by a team of friendly and professional staff who are always ready to help patients with their needs.
While Copper Bend Family Dental has received positive reviews from many patients, some have reported issues with billing and customer service. One patient reported that they had issues with appointment scheduling and were treated rudely by the staff. However, other patients have praised the clinic for its excellent service and care. One patient mentioned that they had a positive experience with Dr. Lavalle, who was able to locate and fill two cavities that their previous dentist had missed.
Overall, Copper Bend Family Dental is a reliable dental clinic that provides quality dental care services. While there have been a few hiccups with billing and customer service, the clinic has received positive reviews from many patients who appreciate the care and attention they receive from Dr. Lavalle and her team.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Dewitt Rule
Dr. Lavalle was able to locate and fill two cavities that my previous dentist wrote off as just "sensitive gums" and suggested sensodyne for the pain. This being my first dental procedure, I had no idea what to expect as far as recovery time or even the probability of fixing the issue. Dr. Lavalle explained the steps she would take to find and fix the problem, and assured me that recovery time would be at a minimum. I sit here today with no mouth pain after a year of suffering! Thanks Dr. Lavalle!
Douglas Schaefer
A new dentist took ownership a few years ago and while the dental work has been fine, we've had nothing but issues with Billing and Customer Service ever since.
Today's issue was the last straw. Went for my appointment today (Thursday) that they text me to say they were changing from Monday. Never called to see if that appointment worked. Text again a few days later to have me confirm. I go in today, and the door is locked. I call the number on the text to ask if they moved or if they are closed for some reason, and they ask my name and become quite rude saying "we've called and left several voicemails to let you know"... No they did not, why would I receive text messages for appointments if they were calling and leaving voicemails.
Sorry, but your customer service skills are piss poor, and then lying to your patient on top of it, and being rude about it.
I am done with Jessica Lavalle
Rebecca Manley
Love this dentist office the staff is amazing and Dr.Lavalle is so sweet and as gentle as can be. I finally found a dentist office I'm not scared to go to! They make you feel comfortable and care about your needs I hope I never have to use another dentist office making this my new family dentist! 💓