Aspen Dental

The staff is always very kind, respectful, and pleasant to talk to. They are very patient when it comes to sensory issues I have during cleanings (the sounds are awful). They are also very respectful of gender identities and will use the pronouns you ask them to, though you may have to remind them due to the length of time between visits. I have been going to Aspen for a few years now, and I will absolutely miss the incredible staff at this particular location when I move.

100% DO NOT recommend Aspen Dental in Bloomington and quite disgusted.

Called and specifically scheduled a very basic teeth cleaning after they pushed for an extremely expensive laser cleaning/planing.

While I’m fully on board with getting it done, right now it’s something I’m not prepared to do as it’s the holiday season, id like for us to pay outright and again….it’s stupid expensive.

Had to update my insurance since the company switched, no big deal. Thankfully she asked if I wanted to wait to start until they verify insurance because the cost outright is thousands of dollars.

Knowing the cost of what they want me to do versus what I called and scheduled, I said I’m just looking for a basic cleaning.…..not the other. Of course they scheduled the other….

They had to go back to get the tech and he asked me to go speak with him. He advised they will not complete a basic cleaning because it’s recommended that I do the other more extensive one. I understand your recommendation. I am not prepared to pay the huge amount outright today and would like a general cleaning to at least get things started. He said no he won’t do that.

It’s very clear this location is only concerned about your money instead of your well-being and have no empathy for your personal situation.

I went in for a check up and they recommended a couple things. One of the recommendations was I remove my wisdom teeth (it was not an emergency). He said it would benefit my overall oral health in the future. I sat down at the desk to go over finances and she provided the total cost after insurance. I applied for a care credit card and was approved for $1000. So I still owed out of pocket which I expected and it was doable. A few weeks down the line I get a separate bill for almost $800 with a letter that said my insurance didn’t cover all of it. Obviously if I knew that I WOULD NOT have had my wisdom teeth removed for a non emergency procedure. Giving two stars because at least the staff was friendly but they should of been transparent that there was a possibility my insurance would not cover what they were doing.

From the very second I walked in I was met with a wonderful receptionist who was giggly and sweet which ultimately gave me courage as I was going to get wisdom teeth removed. I was anxious, but as I went to meet with x-ray, hygienist, Finance, and the dentist I was given an abundance of love and compassion. Each person spoke to me kindly and caring. Never had such An amazing experience at a place before in my entire life. I will be forever grateful for these wonderful women who made a very fearful heart feel safe and even loved. Thankyou guys so much, I will forever refer you to everyone and continue to be a patient here.

I haven't been able to visit the dentist in two years, had never set up an appointment myself, and was terrified of going! I'm so glad I chose Aspen dental, because the staff was so understanding, paitent, and helpful. I left with a full, obtainable treatment plan, and am very confident that I can improve my dental health!

This place was great! I made an emergency appointment for 3pm at like 4am for a a swollen face due to tooth problems and then I could deal with the pain until then so I called and they were able to get me in at 10am!! They were great super understanding of pain and didn’t get angry when I asked for a second to manage the pain! They also gave great options when it’s comes to payment! I know this sounds fake but they were truly a god send today!

The only good thing about my experience was the nurse and receptionist, they were sweet, patient, and kind. The Hygenist and Doctor didn't explain to me what they were even doing, this was my first time going to the dentist alone as an adult and I made that clear. When they came in they just started doing stuff then quickly pointed out my cavities. I was also under the impression my teeth would be cleaned and they said I would need a separate appointment for that. I would have liked to know that before I made the appointment. I asked for a copy of the paper work that had the numbered teeth on it and the locations of my cavities and they refused and instead gave me an inaccurate quote that I could barely decypher myself. I was there for almost 2 hours just to be told the receptionist didn't put my insurance in the system so I couldn't get a quote on my fillings yet. The chair in the room was not clean and the back of my calves had white snow salt residue on them from previous patients. The rooms were too open and I could clearly hear the patients in the next room arguing with the doctor. Felt like a total waste of time.

So, I have only had the initial exam, and not any actual procedures yet. But so far, 5 stars! I have some serious anxiety about going to the dentist, and this place was a very good choice in regards to that. While going over financing after my exam, I was so overwhelmed by everything that their words were just not sinking in. However, Allie took extra time in order to really help me understand my insurance and total cost breakdown. Also, whoever did the x-rays was very gentle and understanding. They wouldn't have had to do that, and I appreciate their patience in making the experience better than expected. Thanks!

I had an enjoyable visit and also enjoyed and felt confident that I had a good Dental exam. Beautiful office and hired people that enjoyed there jobs. Happy to tell people I know about this Dentist Office.

Very professional, gentle, kind, and very informative as they went along as to what they were doing. First dentist I personally have been to who made sure the mouth was numb before starting the process! All around great experience!