Uptown Dental - Marion Family Dentist
Review of Uptown Dental - Marion Family Dentist
Uptown Dental - Marion Family Dentist is a dental clinic that provides a range of dental services to the residents of Marion, Iowa. The clinic offers services such as cosmetic dentistry, dental implants, teeth whitening, pediatric dentistry, and dental hygiene. The clinic is open from Monday to Thursday from 8:00 am to 5:00 pm. The clinic is closed on Fridays, Saturdays, and Sundays.
The clinic is located at 890 7th Ave, Marion, IA 52302, United States. The clinic has a team of experienced and friendly staff who are always ready to assist patients. The clinic has state-of-the-art equipment that ensures patients receive the best dental care.
The clinic has received positive reviews from its clients. Clients have praised the clinic for its friendly staff, quality services, and painless procedures. The clinic has received a rating of 5 stars from most of its clients.
However, one client has raised concerns about the clinic's billing practices. The client claims that the clinic was not transparent about its insurance coverage and charged them more than what was covered by their insurance. The clinic has not responded to the client's concerns.
In conclusion, Uptown Dental - Marion Family Dentist is a reliable dental clinic that provides quality dental services to its clients. The clinic has a team of experienced and friendly staff who are always ready to assist patients. The clinic has state-of-the-art equipment that ensures patients receive the best dental care. However, the clinic needs to be more transparent about its billing practices to avoid future conflicts with clients.
Amenities
- Wheelchair-accessible entrance
- Wheelchair-accessible washroom
Justin Kearney
Just moved to Cedar Rapids from Kansas City and was nervous about switching to a new dentist. I was amazed at how much I loved my experience at Uptown Dental! The office is very updated and modern. The front desk staff is friendly and welcoming. Everyone is on time and the process flows smoothly. Leah and Dr Mueller are the best hygienist and dentist I’ve ever had! They are both fun, genuine, and caring. They make the appointment very enjoyable!
Diana Plang
We have been going to Uptown dental for 2 years and it has always been amazing. The staff at the front desk are just so nice and sweet. And Dr. Matt is wonderful with us. He is so nice with the kids and explains everything really carefully, he takes his time with everyone in the family and makes us feel comfortable. Everyone in there is great
Grace Ulmer
I’ve been meaning to write this review for years. I have been going here since high school and now have two little ones I bring here. They have the most friendly and welcoming staff. My kids get so excited to go to the dentist because the environment is so warm and kind. The staff interact with my kids so well and Dr. Joe does amazing and knows what he is talking about.
Christine Tuttle
They all are so nice with you. Never had a bad experience. They are all so awesome. I would never go to any other dentist because of the awesome job they do on your teeth. Very patient dentist and dental hygentess and receptionists.
Bradley Neal
In early 2022, my wife and I were referred to Uptown Dental in Marion, Iowa by her orthodontist. Prior to scheduling an appointment, my wife telephoned Uptown to determine if the practice accepted our insurance. My wife received an affirmative response and began receiving care at Uptown. We have primary and secondary insurance from large, nationwide insurance companies, which we did not consult with to verify network coverage with Uptown. In 35 years I’ve never had to contact my insurance with “In Network” inquiries. The provider has always been accurate and honest regarding their insurance network status. My wife attended appointments on May 18, 2022, and June 6, 2022. On July 21, 2022, we received a generic invoice from Uptown which was not itemized and simply contained a vague statement regarding an insurance payment and indicated an amount due of $483. We paid that bill because we mistakenly assumed that Uptown had been honest and forthright in their communications regarding our insurance, simply put, we trusted them. On July 26, 2022, I had an appointment and on August 23, 2022, my wife had another appointment. On October 13, 2022, we received another generic invoice from Uptown indicating that we owed an additional $248.60. Prior to any appointments, Uptown never provided an itemized estimate, nor did they inform us that Uptown is outside the networks of both of our insurance companies, and we were never charged money up front. As a result of the second invoice, my wife called Uptown on November 23, 2022, to inquire about the charges. Uptown assured my wife that everything was billed correctly through our insurance companies. Upon further questioning, Uptown emailed itemized statements from each of our appointments as well as a Statement of Benefits from our secondary insurance company, not our primary insurance company. First off, the Statement of Benefits indicated that Uptown was outside the network of my secondary insurance company, resulting in the requirement of a deductible and considerably lower insurance coverage. Secondly, a review of the itemized statements revealed that nearly every item should have been covered by my primary insurance. On November 28, 2022, I went to Uptown seeking clarification on these discrepancies. The Uptown staff was indifferent to my inquiry, unenthusiastic, showed no empathy and required protracted questioning before they would provide information. Additionally, the responses I received seemed rehearsed or practiced, which led me to believe that Uptown deals with insurance issues frequently. When I pointed it out, Uptown admitted that they were not within the insurance network of my secondary insurance, and they blamed all other billing issues on my primary insurance company. During my discussion with Uptown, they never disputed that my wife had called and made the initial insurance inquiry. Uptown simply deferred that it was my responsibility to ensure that they were within my insurance networks. Later that day, my primary insurance informed me that Uptown is outside of their network as well, resulting in no insurance coverage whatsoever. They also informed me that Uptown should have informed us as soon as they were made aware of the denial of benefits, and, at the very least, should have informed us when either of us inquired about the billing. Uptown never informed us, at any time, that they were outside of our insurance networks, we had to discover it ourselves. By billing me “Out of Network”, Uptown was able to charge more money and for additional services than what would be covered for an “In Network” client, to the amount of over $600. The lack of transparency in insurance coverage communication and the generic invoicing with no itemized estimates prior to appointments causes the perception that Uptown’s business practices fall somewhere in between misleading and deceptive in my opinion.
Steve Schoenfeld
Best Dentist I have ever been to. Staff is friendly, dr's are amazing. Thank you for taking such good care of my teeth.
Hailey Held
I’ve been going here since I was a teen and they’re the best! I have pretty bad anxiety when it comes to the dentist, but they’re always really clear about what they’re doing, and they’re so kind while they do it.
Dena Jensen
Dr. Joe makes one of the worst experiences pleasant and achievable. Katie is the best hygienist and the whole office feels like family. ❤️
Roger Landis
The entire Uptown Dental staff make you feel very welcome and perform an amazing dental care appointment painlessly. Just the way a dental check-up should happen. Thank you
Kevin Reed
Always friendly service, very little waiting, nurses and dentists are competent and listen. Highly recommended.