Apex Dental

The receptionists were very friendly My hygienist recalled my boys ,my work and our dog (and her dogs picture update) Dr Mindy was wonderful. I highly recommend and appreciate the personal care from all staff.

I have been going to Dr. Mindy and Dr. Brad for over 8 years. They are amazing and I am always taken care of. The hygienists are all super sweet and make you feel comfortable.

Dr Chris is very professional and thorough. Staff is friendly and very easy to work with.

Really appreciate the staff's attention to detail during these times and the doctors approach to oral health. The front staff is very professional and enjoyable. My go-to facility for Dental Care in Des Moines.

I cannot recommend Apex enough!! Shardae is an AMAZING dental hygienist and made me feel so relaxed!! Dr. Mindy completed bonding on my teeth and now I feel so secure in my smile. The staff are the best in the field!!

Shady billing practices

I have 2 dental insurance plans, on my primary plan I am the policy holder, on my secondary plan, my spouse is the policy holder. I had dental work done, knowing my primary insurance wouldn't cover all of it. Apex billed my primary insurance and according to my benefits statement, I owed the dentist around $250 (before secondary insurance was billed). Apex billed my secondary insurance, and received around $400 from my secondary insurance. I then received a bill from Apex telling me that I now owed around $380 to them.

I called and asked why I owed $380 when my statement of benefits from my primary insurance showed I would owe $250, and that was BEFORE Apex received another $400 from my secondary insurance. Turns out, they are allowed to pick which insurance they want to use as primary. Since the insurance company with my secondary plan allows the dentist to bill the patient at a higher rate, Apex decided to use this one as primary insurance and use my primary as secondary.

I looked this up, and according to Iowa law, they are allowed to do this. Even so, it seems unethical to pass the buck to the patient. If I had withheld my secondary insurance and not provided it for them to bill, they would have made less money. And I would have owed less. So, I provided them both insurances, they made MORE money that way and are still trying to bill me even more than I would have had to pay when using only one insurance. I verified with my insurance company that it is not fraudulent to withhold secondary insurance.

I am not confused. I discussed this at length with the billing office. They are the ones who chose to accept the higher billing rate, this causing me to owe more. I have no problem paying for services. I do have a problem when the provider does all they can to make sure the patient has to pay the maximum amount possible.

So very happy I have chosen apex dental for my dental work. I have neglected my teeth for years and was very nervous about my exam, the hygienist was fantastic. Thank you Jenny and staff. I once again look forward to seeing the dentist.

Couldn’t of had a more pleasant experience.. Actually looking forward to next visit.

The staff are a great team, and thanks to all of them, it was a good experience. Especially impressed with Dr. Gipple. I will be coming back.

Found Apex since they do sedation dentistry and I have had a terrible past with the dentist. They are very thorough and educated and really explain everything! They are also so nice and reassuring!