E P True Dental
- Viewed -
Review of E P True Dental
E P True Dental: Providing Comprehensive Dental Care Services
E P True Dental is a reputable dental clinic located in West Des Moines, Iowa. The clinic offers a wide range of dental services that cater to the needs of patients of all ages. The clinic's primary categories include dentist, cosmetic dentist, dental implants periodontist, orthodontist, and teeth whitening service.
The clinic's hours of operation are from 7:00 am to 4:00 pm, Monday through Thursday. The clinic is closed on Fridays, Saturdays, and Sundays. The clinic's location is easily accessible and has ample parking space for patients.
The clinic's team of dental professionals is highly skilled and experienced in providing comprehensive dental care services. The clinic's dentists use state-of-the-art equipment and technology to ensure that patients receive the best possible care. The clinic's staff is friendly, welcoming, and always ready to assist patients with their dental needs.
Patients who have visited E P True Dental have praised the clinic for its professionalism, thoroughness, and dedication to patient care. The clinic's hygienists are also commended for their excellent work, and patients appreciate the dog-friendly environment and relaxing interior lighting design.
Overall, E P True Dental is an excellent choice for anyone looking for comprehensive dental care services. The clinic's team of dental professionals is highly skilled and experienced, and the clinic's facilities are modern and well-equipped. Patients can expect to receive the best possible care and attention at E P True Dental.
Amenities
- Wheelchair accessible restroom
staci lariviere
We love our dentist office! It feels comfortable to or a patient there, as they treat us like family.
Liz Corcoran
Enjoyed the dentist and staff for 2-3 years until they overcharged me. I had switched insurance and didn’t realize they had me scheduled 3 times in 1 year. Received a bill for $109. When I questioned it, the front desk said “I don’t have time to call everyone’s insurance to make sure you have coverage. We have too many patients to do that.” They told me to call my insurance company to pay. Insurance company said the dental office should always call before any appointment. Called dental office again. They said they would talk to the dentist and have him call me back. When he did, he was very condescending, said “Good thing I’m nicer then your insurance company and will take this off.” Received the same bill 2 months later AGAIN. Called the office and they said “oh ya, I guess this shouldn’t be on here.” I guess if they don’t have enough time to check on patients before or after their bills, then I’ll make it easier on them and not go back.
Matthew Maxwell
I had a fantastic experience at E.P. True Dental. The staff is always courteous and professional and I would recommend visiting or updating your dentist office to E.P. True Dental.
Ryan Crane
Dr. O is the best, and each of his hygienists and staff are amazing. Always have good experiences and can usually get my ideal time for appointments, too!
Melanie Gage
LOVE getting my teeth cleaned!!! Megan did such a great job and Dr. Olberding is always so happy!! 5 stars 🤩!!!
Timothy Mayfield
Great front office staff! Missy and Shawna always make me feel special by working with my schedule to make visits convenient, even under urgent conditions. They always greet me with a smile! Wait times are always short, maybe 5 minutes if not immediately on time.
Dr Olberding is fantastic! He is very skilled, great with giving me explanations and options. He has helped me with crowns and whitening; he even helped me find an excellent orthodontist. I never have issues with billing or insurance.
I definitely will return and would not hesitate to recommend EP True Dental, Dr Olberding and his excellent staff!
Renee Winjum
Dr. Olberding and his staff have always been very professional and thorough. I would recommend EP True Dental to anyone looking for a dental office that truly cares about their patients.
d heath
I have been a 15 year+ customer at EP True Dental and have had numerous, negative run ins with the attitude and customer-service challenged office manager, Shawna, including a no-notification cancelled appointment. I tolerated the front desk attitude and the mid-pack dentist because the hygienist staff (Rhonda) walks on water. As I recently became a new Medicare and United Healthcare Advantage customer, my insurance coverage at EP True Dental changed and I am covered by a no-questions-asked, $1000 per year allowance for dental coverage (actually a better deal for the practice than my previous corporate dental coverage). EP True Dental does not participate with UHC, no problem, and asked me to pay up front, again no problem, but when I asked for assistance filing a claim with UHC as the process is, admittedly, Greek to me, I was told in writing by Shawna that they would do so and file on my behalf. Cool. When I arrived for my (delayed) appointment and as I wanted to double check as to the claim filing process, I was told they don't and won't do so. When I reminded Shawna that she had told me (in writing) differently, she pretty much went off on me and in my ensuing conversation with the dentist, he suggested that I find a different provider. A surprise, indeed, but at that time I was done with them anyway.
My personal warning to anyone on a Supplement and Advantage policy with dental coverage is to take a long, hard look at this place before proceeding. I'm done with them and should have done so years ago.
Traci Dye
Dr Olberding and his team are terrific. Timely and thorough. I always get a clear explanation of what's going on from routine cleaning to crowns. I'm always comfortable dealing with this top notch team.
Jeff Anderson
Dr Olberding has been my dentist for approximately 30 years. He and his hygienists have always provided superior and almost totally pain free dental care.