Exceptional Dental of Kenner

Beautiful facility, modern equipment and the hygienist, Amanda, that I had used on my first visit was so good that I asked that she be my regular hygienist. They agreed and I visited her on my next visits. She was painless and had a talented touch with attention to detail. Very professional.

The performance of the office has been second rate. At one time I changed my appointment to another date. They called me and told me that I missed my original appointment. I assume that the person did not delete the original one.

Another time they sent me an appointment reminder. I responded "Yes." They called me later asking if I was going to make my appointment.

The morning of the 10 AM appointment I get a reminder at 8AM. Overbearing and obnoxious.

They sent a text the day before my appointment telling me that I would not be allowed in if I did not complete a questionnaire. They included a link to the questionnaire that did not work. Not on my cell or my desktop computer.

I complained to the office manager when I arrived. She apologized and asked me to give her another chance. Then I remembered that I had been asked that on a previous complaint. I do not remember what that even was.

She returned to her computer to make notes on my account page and returned to tell me that my requested hygienist no longer worked there.

That was the last straw. The hygienist that I got was not the quality of the one I previously had. She was painful, hurried, a and I kept gagging on the water flow.

I will now be looking for a new dental practice.

Kirsten and Joslyn were super nice and did the best cleaning and exam I’ve ever experienced! If you’re looking for a nice and gentle dentist, check them out!
Hands down the best in town! :)

I just finished my first deep clean appointment still have one more to go but let me tell you something! The staff is friendly and funny, the appointment is on time and amazing result and after care tips. So definitely turning this into my go to dental office.

Just a waste of time! Please let them know if a cleaning is needed during the visit. It’s not included during the initial comprehensive exam! I’ve never heard of such a thing!
Only thing I left with today was an estimate, that’s truly an estimate of services that may be needed in the future, I’m left to call my insurance to verify pricing I guess…such a waste of time!

Everyone at the office is amazing. Very thorough dentists who actually take tine with you instead of just leaving you with an assistant the whole time. Assistants are also amazing and welcoming.

Equipment is all perfectly clean. Chairs are sanitized. Rooms are military clean.

Great atmosphere and wish it would have worked out! The dentists seemed great. Customer Service and follow-up are vital; But whoever is in charge of working with insurance lacks in training and follow-up. After being told I needed a deep cleaning, Exceptional Dental told me it wasn't covered by my insurance. I contacted my insurance, and it was covered, 80%. I contacted their staff to let them know and to schedule an appointment, but never heard back from them. Not very exceptional, in my book!

The other day I came here for my first appointment, a consultation for my wisdom teeth. Everyone was super nice, and once I moved to the back things went very quickly. One of the clinic workers, Nicole, was especially caring and made me feel so comfortable! Dr. McInnis was also quick but friendly and I am actually looking forward to coming back for my extraction lol

My son had to get a filling, Dr. McInnis and the Dental Assistant Reshanda were amazing. He was all fixed up and ready to go in less than 90 minutes. I would highly recommend his Dental services.

Great experience with them. Have been going to them for a few years now. The latest was with my moms new dentures, they look great n very natural, she has been getting lots of complements. Everyone is very nice n professional. Would highly recommend them. Vera

I have always had great experiences here. We have been seeing them for more than a year and they have always been extremely helpful and willing to work with us despite my sister's disabilities. We purchase their dental plan that allows you to cleanings a year and all the x-rays and exams are included. It was well worth it. They also did my bridge of my front teeth and no one can tell that they're false teeth teeth. The new technician that saw my sister yesterday didn't even realize that they were a bridge until I told her. I would recommend this location to anyone. I actually have recommended it to my friends.