Park Dental Owatonna

Update 03.28.2019: Somehow, this Google review is showing up under Park Dental Owatonna. This review, and I believe many other reviews for this location was originally meant for Park Dental Brookpark, 6437 Brooklyn Blvd, Brooklyn Center, MN 55429.

Scheduling the appointment wasn't too bad. You have to request an appointment and then you will be contacted via phone to provide more information such as reason and insurance before scheduling a date/time. The atmosphere wasn't as welcoming until the dental assistant came in. She was super sweet and very helpful. The whole appointment didn't last very long and I wasn't assisted afterwards. When I wanted to schedule a follow up appointment, I was told from a staff that I never provided any insurance information because it wasn't in their system when they wouldn't schedule me until I provided it the first time. I didn't mind giving the information again, but it was being told that you never did something when it was their mistake they didn't enter it in. When I tried scheduling an appointment again, a woman called, but was too busy speaking with someone in the background and hung up on me. When I called the number back, the woman who picked up stated that they never called me and would have never done anything like that. No apologies. She then asked for my insurance information again. I started providing the information and she kept telling me that I was providing her my health insurance information instead of dental insurance. She told me to call back when I had the correct information.

At this time, I decided I would go elsewhere. I decided to go Aspen Dental down the road. The staff there was more friendly, welcoming, and helpful. And they were able to look up my dental insurance in a breeze.

We have been going here for about 2 years since out insurance has changed. Our whole family comes here for all of out dental needs. Routine cleanings are ok but any kind of work has been horrible lately. I recently took my 5 year old in and they referred me to their partner the dental specialist. Long story short they made me hold my daughter down as she screamed for her life as they took her tooth out. The doctor got angry and stated she is crying for no reason. i left traumatized and I'm sure my 6 year old was terrified. I then just took my son in for a regular 2 fillings that took over 2 hours when i was told 1 hour. When i asked why the assistant said with an attitude that it was due to the location of the filling. but later my son told me he sat for 30min in the room while the doctor went to service someone else. I just spent 2k dollars out of pocket the week prior for a root canal, a cap, 3 fillings and this is how i am treated. With an attitude and lies. Not only are you losing me but my whole family of 8. Over priced, and unprofessional not to mention making me hold a crying terrified 5 year old down. Did not know I signed up for this.

VERY POOR CUSTOMER SERVICE EVERY TIME. The physicians are always running behind & the front desk have poor communication skills when it comes to anything reguarding insurance, payments, & business overall. 9/10 times the attitudes of the employees can be sickening . I'm more than willing to drive the additional 10-15 minutes to another location for better service.

Super poor customer service! I arrived on time and got seen 20 minutes later. Take your business elsewhere where they will treat you right.

I've been coming here for years. Usually it's a good experience. There TEXT appointment reminders are a joke! Life happens and sometimes you need to cancel last minute, I am sorry but I'm calling to let you know that I can't make it rather than just not showing up! I did not appreciate the rude and questionable tone of the waman who answered the phone.

My dentist and staff are very skillful, friendly and respectful. The environment is welcoming.

Tried closer place after move. U don't apprec what you have. I drive 3 1/2 hours for "my" hygienist. AMAZING. No more insur. due to NON Affordable Heathcare Act :( THEY had an AFFORDABLE plan. Thank YOU! Joan V RN

Website says they accept my insurance, but they are not taking any new patients? Sounds like a horrible place of business.

Helpful and friendly staff. Convenient hours and location. Glad I found this clinic.

I had a wonderful experience with Dr. Brockton & dental assistant, Sadie, when I had multiple fillings done at once. They sensed my anxiety, and took the time throughout each tooth to make sure I was okay. They work very well with each other, both respecting the other, and I sense they've been working together for awhile. Dr. Brockton is also the first dentist that I remember who took the time to explain what to expect that evening and for the next couple of days, and what I should & could do to manage. Sadie is wonderful and has been able to put this dentist avoiding person at ease with her genuine ways both times she worked with me.