Innovative Dental of Springfield

I have absolutely loved my experience. The whole team is amazing and have outstanding customer service! Thank you Emily for helping me not have dental anxiety! Will definitely only come to this place.

Haley did an amazing job of explaining the process of starting my Invisalign journey today and going over every step. She was very efficient as is the entire staff. Very friendly and relaxing atmosphere as well!

Not a fan of dental work at all. Overall has been a pleasant experience so far even with getting cavities filled. Pleasant and knowledgeable staff, I love my new dentist!

This is my third time here and I’m so impressed every time service and how gentle staffs and dentist. Clean and good atmosphere.

I grew up in STL going to a family dentist that was incredible. In 25 years, I’ve never had a cavity or any problems with my teeth. I recently moved to Springfield and decided to try innovative. At my first appointment they took all the normal x rays and did a cleaning. They told me I had two cavities and potentially a third spot they wanted to monitor. So I made an appointment to fill the two. After the filling appointment was done, the front desk asked when I wanted to schedule to get the rest of them filled. I was confused by “the rest of them” and the front desk said I had FOUR MORE cavities that needed filling. This was never communicated to me by the dentist or hygienist. I was only told about the initial two. I found it super suspicious that I’ve never had a single cavity in my life and now I suddenly have 6??? So I decided to make the trip back to my dentist in St. Louis and have them give a second opinion. They didn’t find any cavities and said that the fillings I did get looked poorly done and would likely need fixing sooner rather than later. Please avoid Innovative dental and the unnecessary dental work they recommend!

Update: the owner called me shortly after posting my review. He apologized and explained that the front desk accidentally pulled up a patient with a similar name when going to schedule my next appointment, and that she was the one who had four cavities, not me. He seemed genuinely sorry, and I do believe it was an honest mistake. I appreciate the apology, but I’m still hesitant about returning to innovative.

Today was our last day for braces...yay! Dez was amazing and Dr. Megan is always great. They treat us and my son with such care and gentleness. They take their time and make sure you know what is expected so you are not surprised. We love coming to the dentist which is not something you hear often.

Very lovely facility and amazing, kind staff. Lots of fun extras (a coffee bar/beautiful courtyard. Highly recommend, especially if you experience anxiety about seeing the dentist. (:

Innovative Dental is an amazing organization! I always feel well cared for when I come here and their work is extremely high quality. I recommend Innovative to all of my family and friends!

I’ve gone to innovative dental for a few years and have always had a good experience. The staff is all very friendly and helpful. Their new location is also lovely!

It's was a very good experience. All my appointments were quick and they explained everything very clearly. My teeth also look amazing and I'm grateful for they're hard work!