Healthy Smiles Family Dentistry

I am a patient in this office and I debated on writing this review but felt others should be aware. I’m flabbergasted over the care I received. I chipped my front tooth on a Sunday, waited till Monday morning and called the office. Connie answered and it went downhill from there. I was already upset about my chipped tooth, then Connie was snarky and rude. She told me they are down 2 people and booked out over a month! I asked if they had emergency slots and with attitude she told me those are all filled! At 8am when you guys open, and they’re already filled?! Reluctantly, she made the appointment that same day. I arrive and guess who calls me back to the exam room…Connie. She led me down the hall with zero conversation. While in the room with me she said maybe 8 words to me, gave a heavy sigh a couple times and walked out. At this point, I felt like I was a major burden to them. It was so awkward and the tension in the room was real. Dr. Wilkinson came in, wanted to put retention pins on the back of my chipped tooth, and I declined bc I’m in Invisalign’s and didn’t know if those pins would interfere, I really just wanted to talk to my orthodontist first. Dr. Wilkinson was mad to say the least. A whole different side of him I’d never seen. He apparently knew Connie was mad bc he talked to her the whole time and cracked a joke at my expense. When I was done, he had me look at my tooth, and I told him it looked and felt good. I also said I was sorry bc I knew I p***** Connie off but she could of been a little more sensitive to the situation. I was already upset and she made it 10 times worse! He just said “yeah, well I’m just one guy here, it’s not like there’s 5 of us here!” Again I reiterated that I was sorry for p****** them both off and it was obvious Connie had already talked to him about me before arriving. While I was checking out, I look down the hallway and see Dr. Wilkinson’s back turned towards me and he’s talking with Connie. They turned around and both were smiling. Really? That couldn’t have waited till I left? I was also a bit shocked when I got up front, & they told me that they ran my visit through insurance and my “expected” out of pocket cost was 53.40 and due right then? They have NEVER done that! We have always received a bill for the remaining balance that insurance did not pay! Unfortunately, this office has gone down hill since my family started there. They have gone through multiple people at the front desk, whom I know for a fact that Dr. Wilkinson does not even run a background check or screen these people! I only know this bc two of his concerned employees told me this! I called in to make payment and my card number was taken, however payment was never made to my account! It happened twice, so I told Dr. Wilkinson at one point and he just said “the person that took one of those payments no longer works here.” Great! But my card number is out there in someone’s hands!! My debit card was compromised twice in the past year, coincidence? I don’t think so!

Great place, so many smiles from the time you walk through the front door to the time you leave! Always willing to help a nervous person feel better about being there and talk them through what is going to happen before it happens!

They do give Healthy Smiles and wonderful follow up. The whole procedure from the staff and Dr. Was excellent. Thank you!

There’s no place better than Healthy Smiles Dentistry. Every time I go in the staff is so friendly, on time, take good care of my teeth and are always gentle and informative. Dr. Wilkinson is personable and amazing at what he does. Couldn’t have had a better experience!

This was my first visit here. I’ve never had such a great experience. They were so friendly and kind. The exam was so thorough and everything they did was clearly explained along the way. I’m so glad we started coming here. My entire family is looking forward to this experience! They are the best!

Everyone was super friendly
Connie was knowledgeable and did a great job sharing information. Highly efficient and still very friendly, often these 2 qualities have a hard time existing together.
Dr. Cory knows his stuff. He uses modern technologies and techniques, always a good thing when it comes to medical care
I am looking forward to their care and assistance and would recommend them to everyone

Everyone’s friendly, it went quick, and helped me set up future appt. Can’t recommend enough!

Dr. Wilkinson and his staff are great! I always feel comfortable and know I am getting the best care! Thank you!

Best dental hygienist, ever! I wouldn’t hesitate to book a cleaning with Maddie.

Husband walked into the office with a toothache, planning to make an appointment. They were able to fit him in to get a diagnosis. He walked out with a treatment plan and feeling better.