My Dentist PC: The Family Practice

I called this dentist office as my family member had a fall and needed emergency dentistry. Alexandra answered the phone and told me they do take emergency patients, but they needed an appt.... why would an emergency have an appt?? l explained the situation and she told me they are available in September. Mind you my family member is a past patient here.

Get a better person to answer the phone and connect with patients that has a good phone manner and understands what an emergency is!
I asked to speak with a supervisor or dentist and requested a call back. I never received a call back.

I do not recommend this office and recommend you somewhere else. Every time we've come here the office is packed with people, your appointment time doesn't matter, and the staff is rude.

WILL NEVER GO HERE AGAIN!

I've generally had only positive experiences here, just one complaint - as nice as the dental surgeon is, he pulled teeth so fast that days later either a piece of broken tooth that was left or a jagged edge of jawbone started poking out of my gums and scratched my tongue. But honestly I don't know why so many negative reviews. Perhaps they had bad experiences, but in my experience the front desk staff are nice. They may seem rude to some people because they're probably dealing with a high call volume and may sound like they don't care.

One other thing though...generally their designer glasses frames are priced around $400 (Gucci, etc.) The pair that I liked was by a brand called Tokio (never heard of it before.) They cost $325 for me (after insurance paid $75) but when I went online and looked up my exact model, they were selling for $75??

I came for a cleaning appointment. I had to wait 50 minutes and I was the only one waiting.
When I was called they only cleaned me with a sharp tool which made me bleeding and it took 10 minutes. They didn't brush my teeth with flouride paste... the machines also looked old and dirty.
It was the worst experience I ever had with a dentist office.
I should have checked the one start reviews before going there.

Currently waiting an hour and still haven’t seen a doctor. Then they brought me into the room and I’ve been here for 20 mins waiting still and no doctor. This is ridiculous. And after seeing the appointment of bad review’s I’m surprised people still come here

This is the worst dentist and eye place ever… i had to find a new dentist ASAP… first they got approved to do root canal and crown for me then when i kept trying to come in to do it they kept telling me my insurance was inactive… i KNOW my insurance wasn’t inactive and i kept telling them but they wouldn’t see me…long story short by the time they realize my insurance was active my approval had expired now at square one with tooth pain and my teeth decaying away!! And the eye doctor had the nerve to also tell me because me insurance was inactive they never sent out my glasses… mind you when they saw my insurance was active they gave me my glassses right away. This place makes me sick i recommend you find any dentist but this one.

I have been going to this dentist for years. Moved out of state and came back and continued going, what a mistake. I’m about to find a new dentist. I had an appointment and they forget to schedule it in their system. I waiting for an hour only to find out they set my appointment for an hour later than I requested. Then the receptionist had the nerve to be rude and say the dentist is to see other patients and it’s only one person. That’s not my problem. Maybe try not congregating and having so much side conversation. I’ve been there where I’m the only person in the waiting area and don’t see a single person walk out and it took forever. Used to be an in and out place and really good but now they are too comfortable and standards have dropped.

The WORSE PLACE EVER they want you to pay for what you're already insured for

Do not go here front desk rep are so rude when you call ... Waited a year just to make an appointment still can't make one due to their restrictions on what insurance is accepted on a specific day. Mind you this is my primary dentist. They don't care at all I have an emergency and they would rather push my appointment months later before having me be seen. Finally made the decision to switch my dentist! HORRIBLE. Word of advice- hire more friendly staff.

Honestly I regret going here , I fell and chipped my tooth down to the nerve
Went in because they were the only dental office open memorial weekend who picked up there phone
After my X-rays dentist came in no Introductions and simply said there's nothing we can do . I'm like what he than says I have nerve damage ( when actually the tooth only broke near the nerve) and that was that no compassion just cold. So I went and got a second opinion with another office which was way better and now I'm calling them to cancel the insurance referral they put in and getting the run around . Don't even go here worst experience ever

Terrible service worse medical front desk experience every. I'm probably going to die before I get service here, lies, attitude, no follow up, very unprofessional. I'm only giving 1star because 0 wasn't a option avoid at all cost.