Marcellus Smiles Family Dentistry, Drs. Jirousek and Merry

The whole family has been going to this dentistry since we moved upstate in 2020, includes a 4 and 6 year old. They are meticulous on us adults, spending a lot of time and care doing a deep clean and the care and consideration towards kids is incredible. My kids love going to the dentist. The dental hygienist Sarah is so kind and has a lovely voice, singing my 4 y/o daughter Disney songs while cleaning her teeth. Can’t say enough good things about this practice. Cancellations and rescheduling is also a breeze here- very understanding and accommodating.

Our family has been patients of Dr. Jirousek and Dr. Merry for many years and we are just as happy today as when we first started! The consistent level of care and kindness along with the cleanliness and warmth of the office make our regular visits a joy! Keep up the great work and thank you for taking such great care of our smiles!

I've never been a fan of having to go to the dentist, but Dr Jirousek and her entire team are great. Very gentle, very polite and very informative. Couldn't be happier to have her as my dentist

My family and I have been going to Marcellus Smiles since they opened. Our visits are always met with friendly, caring, and efficient staff in this clean, classy, relaxed dental practice. Drs. Jirousek and Merry and their assistants are keen on providing the best possible care while keeping their patients informed and comfortable. The hygienists are thorough but gentle and very knowledgeable. They sincerely care about their patients and their smiles. I most definitely highly recommend their services.

I went due to a broken tooth. I was warmly greeted and was quickly fixed up and on my way. Very positive experience, as have been all prior visits. Recommend this office for your dental needs

Love going to Dr Merry and her wonderful assistant. The office staff is so friendly and my experience going to Marcellus Smiles has always been great!!!!

I am a control freak and I don't like people in general. So going to the dentist has always been difficult and unpleasant for me as I'm giving up control and allowing people I don't know to touch me and work inside of my body. While I wouldn't ever consider a dental appointment pleasant, I will say that things are about as good as it can get at Dr. Jirousek's office due to the well kept and clean office environment and very competent, efficient and friendly staff.

As a business owner I also appreciate that patients are seen in a timely manner. I make sure I am always on time for my appointments, and the staff has always taken me immediately or within a couple of minutes of my arrival. I appreciate that this practice values my time.

I went to this place at the end of April with my daughter for a simple dental cleaning routine. The person who worked with my daughter was amazing and the office was very clean. For this, I’d give them five stars. However, something went wrong. I was in the office for the first time and I asked to the front desk which one of my two insurances they would accept: Molina or Guardian. They told me that they would accept Guardian. Every time I asked, the lady who answered me was positive about it. I was quite confident! The shock came with the bill: Guardian covered only $50 and I had to pay $214 which was a heavy bill to us as a family. I found this really annoying since I have two insurances and I ended up having to pay the bill all by myself. When I went there to ask for an explanation, the lady who gave me the wrong information told me that I should’ve known better about the topic; after I told her that she was positive about Guardian when I had asked her, she checked a book and eventually she told me that they weren’t in the Guardian circuit. Why didn’t she tell me in a first place so I could’ve made a better choice for my family? Before I called their office, I called other family dentists and all of them gave me really clear information about the insurance. They told me that if I would go with Guardian, which they would accept, I would have to pay all of the money that they didn’t cover because it wasn’t in the same circuit. I’m 100% positive about what the lady at the front desk told me. Her lack of information costed my family a bill that we weren’t prepared to pay for. If you go to this place, double-check the information that they give to you. Very disappointed.

I've been to many dental establishments over the years but I have never run into one quite like this. Marcellus Smiles is actually fun to go to. No one gets a thrill going to the dentist but the entire staff at this jolly place is totally awesome. You are made to feel right at home upon entering (no waiting forever) and rapport is instantly established. Along with the warm smiles and laughter there is the knowledge that the staff knows EXACTLY what they're doing and you feel comfortable and at ease. Procedures are carefully and patiently explained as well. When you go to the dentist you shouldn't feel as though you are going to the guillotine or the morgue and Marcellus Smiles makes sure that you leave all in one piece....and happy! This is without a doubt my go-to dental establishment from now on.

Dr.Jirousek and the staff make it a pleasant neighborhood experience to visit the dentist.