Penfield Dental Care

This is my second visit. I had to get 3 teeth out and outwardly I seem calm but inside I'm terrified and scared and full of anxiety. The doctor and staff are so kind, and friendly, and create a relaxing environment, and are as gentle as they can be. I'm going to keep going back because I finally feel like I'm in good hands and no longer terrified of dentist's. They're that good.

Please Google “Lawrence Bartos” for the current care being offered at Penfield Family Dental. My family had been going to Dr. Ciccone for years and the many 5-star reviews reflect his kind spirit, trustworthy approach to dentistry and quality work. My less than stellar experience with his successor is well described in the reviews I was able to find online. Hygienist was friendly and did a good job at least!

Front desk staff are warm and welcoming…no complaints! The hygienist made me experience very uncomfortable & would not respect my request of no x-rays. Continued to go back and forth with me and left me feeling unwelcome and bothersome being there. Doctor also seemed put off by my request & did not make me feel good about just wanting my teeth cleaned during this visit. Pretty bad customer experience. Will not return here.

My husband needed an emergency appointment. The office got us in quickly. (Our regular dentist was out of the office). Everyone, including the dentist, were extremely nice and accommodating. Highly recommend this dental office.

Dr Jay made the most amazing diagnosis on a family member. She lost her hearing in 1 ear and was told it was permanent and likely would progress to the other side by 2 different ENT doctors who said there was nothing we could do and wanted to drill out her inner ear and put a cochlear implant into her brain. She saw Dr Jay for a routine cleaning, and while there he told her the hearing loss was all from her impacted wisdom tooth. Sure enough, her hearing is back once the tooth came out!!! Thank God she got that cleaning!! Highest recommendations to him!!!

I went for my six month cleaning this January and learned that my usual dentist had left and was replaced by Dr. Bartos. After Dr. Bartos examined my teeth, he informed me that I serious issues with my teeth and gums and required “gum therapy” (estimated given at $1750), and orthodontics. He stated that once this work was done, we would have to discuss the need for crowns. Today I just returned from an appointment with another dentist for a second opinion and was told that there was nothing wrong with my teeth. She felt there was absolutely no need for any work and instructed me to just come back for my routine six month cleaning. Please look at past reviews for this dentist and get a second opinion before committing to thousands of dollars of treatments.

DO NOT GO HERE. There should be a zero star option for this place. I came in for a cleaning, waited 1/2 hr after my appointment started to even be seen. Ladies behind the counter talked about their personal problems (so unprofessional). Took another hr for ex-rays to be completed. All and ill I was there over 2 hours for a cleaning. Called to get my x-rays sent to me and was given a hard time. Even the doctor told his own employees just email it to her. So unprofessional. I then took their X-rays to my old dentist and confirmed I did not need the multiple crowns this dentist said I did and did not have any cavities as this dentist said I had a mouth full of decay and at least 5 cavities. Disgusting….

Had my first appointment as a new patient and I couldn't be happier with the experience. Admittedly, I had not kept up with regular dental visits to my old dentist, so I was a bit anxious going in as a new patient behind on my care-- they did a wonderful job keeping me at ease throughout the initial visit. Julie was fantastic at explaining every detail of my check-up/cleaning, and has my teeth looking/feeling the best they have in a while; Dr. Jay also level-set my dental health path going forward during his review. Overall, very happy not only with this appointment, but to have any potential anxiety about future dental visits already gone.

The staff is very friendly and caring. The dentist was careful to make sure the entire visit was pain-free and comfortable. I really appreciate the late hours on Tuesdays, too.

Horrible practice with Horrible turn over since the original Dr. sold it in 2020. . I am no longer interested in this practice as I have had more than 6 Dentist work on my mouth, 3 crowns that will need to be remade in 2023 after been remake twice at your practice . I started in your practice in 2020 and I saw Dr. Cicconne, Dr. Rowland, a male Dr never said his name, Carmen the Spanish peaking dentist, Dr Fawatat and now Dr. Bartus. I believe that’s an un acceptable number of Dentist changes in just 2 year. Best luck to you and your practice.