Park West Dental

Dr. Jones I have seen for years. All I get is the regular cleanings so can't comment on the other procedures. I respect dentists who do the cleaning personally and Dr Jones does a professional job. If you want the actual dentist to clean your teeth and do an assesment, then Park West Dental is the place. They have all the classic amenities of a well run dentistry. The only downside is the hours are a bit limited so you do have to schedule appointments in advance to work around their hours.

Megan is super sweet and a blessing from Heaven. Mark Jones is an excellent and understandable gentleman with exceeding knowledge and understanding representitive of his dental work and experience. Very highly recommended by myself, spouse and children as well! Thank you! You made me smile again!!!! I love this place!!

We have been seeing Dr. Jones for several years now and, although we have moved 30 minutes away from Cary, we still commute to his office for our dental appointments. The staff is always very nice and informative about dental health issues, and Dr. Jones is great. While there is sometimes a wait, we are usually seen fairly quickly. I think this is the case at most doctor's offices.

Most people dread a visit to the dentist, but I look forward to seeing Dr. Jones and his wonderful staff. Dr. Jones immediately puts you at ease and keeps you that way the entire time. He and his staff always go above and beyond to ensure I have the best care oossible.

Update: I had an infection in a tooth. After penicillin prescription, I had a root canal appt a month later. I had been in a lot of pain but was hopeful. The first half of the root canal was fine. But then it became extremely painful. My entire jaw was screaming in pain. Dr. Jones filled root canal with medicine with another appointment scheduled to finish root canal. I had a terrible night of pain. The next morning my face was extremely swollen. I went to another dentist since I knew Dr. Jones was off. She showed me the two fractures in my tooth on X-rays. But because the swelling, I couldn’t be numbed locally. I had to go to an oral surgeon immediately. They considered it an emergency and my husband was called. At the oral surgeon, I was put under and the tooth was removed. It was a very painful and costly experience. I decided to switch dentists.

I've been going to Dr. Jones for several years now. He and his staff are always friendly and knowledgeable. I really like that I can ask them about different dental treatment options and they always have a solution, if not more than one. Wait time is minimal and they have Tv's in each room so you can distract yourself during the not so fun procedures. Highly recommend this dentist.

While Dr. Jones was courteous and did great work on my teeth, his office's billing practices were not as thorough and resulted in hundreds of dollars of surprise costs that were not disclosed upfront. Before my procedure, his staff sent me a breakdown of costs assuring me that they had checked with my insurance on what was covered and what I would owe out-of-pocket. A few weeks after my procedure and settling what I owed out-of-pocket, I was surprised with an additional bill of hundreds of dollars. Initially, the staff blamed the insurance company for this oversight, however, after I followed up with my insurance, the staff member admitted that they had neglected to thoroughly check with my insurance company before I went ahead with the procedure per standard practice. Had they done so, I would've simply waited to get my procedure done 3 months later when it would become eligible to be covered by my insurance. The matter was brought to Dr. Jones' attention and he declined to take ownership of the extra cost as a gesture of good faith considering it was a result of his office's neglect. I will not be returning as a patient and strongly recommend that anyone who is one put in the extra time/effort to double-check his office's proposed costs with their insurance company.

Dr. Mark A Jones accommodated me and my busy work schedule and squeezed me in on a last minute appt. I had to have a tooth pulled, filling repaired, rebuilt tooth, and polish my root canal tooth. YES, Dr Jones did all that in one appt. He has the BEST High Technology Dentist tools. Yes, I took alot of needles, but Dr Jones numbs the area 1st. So I have no swelling, no pain. Dr Jones is the BEST. Plus before he starts working , he let's you know ALL your options and tries to save your teeth before jus pulling .

The best teeth clean of my life!
I had teeth cleaned and filling replaced, and had a brilliant experience. Dr Jones is very good and what he does. He’s also pretty cool.

Dr. Jones is the best dentist and his office staff is wonderful. Our family has been going to him for 10 years and every visit has been great!