Friendly Dental of Group of Charlotte-Whitehall

I am beyond happy with the A-1 patient service treatment I experienced with today’s visit. The entire staff and the Dentist Choy was professional kind and courteous. Very flexible with scheduling and I am excited to tell my entire family to switch to Friendly Dental Whitehall.

This has to be the WORST dental place in charlotte. They're unorganized, not attentive & only enforce policy when it suites them best. I've paid out of pocket to been seen and treated here for ortho- purposes, & this by far has been the worst experience.

WARNING DO NOT GO HERE!!!!

They told me I had 3 cavities and had to get a tooth pulled. I went to a different dentist to get a second opinion and I do not have any cavities nor do I need to get rid of any teeth.

DO NOT GO TO FRIENDLY DENTAL!!!!!

I went in when for a regular check up and cleaning. First of all the receptionist was rude and seemed careless about her job. When I went into the room I literally sat in the chair for about an hour. I only saw that there was one other patient before me. The dental assistants were super unprofessional. Seems like they judge and talk in front of other patients about who pays out of pocket and who has medicaid which is confidential information and is illegal to be sharing. The only thing I liked about this place was the dentist that attended me. He was very friendly and helpful and referred me to a oral surgeon for wisdom teeth extraction. Thats the only reason I give this place two stars.

DON'T DO IT. DONT COME TO THIS DENTIST THEY ONLY TRY TO RUN YOUR INSURANCE AND DONT GET THE JOB DONE. CUSTOMER SERVICE IS VERY RUDE AND THE MANAGERS DONT CARE ABOUT THEIR PATIENTS. DOCTORS MUST HAVE HAD THEIR CERTIFICATIONS HANDED TO THEM. I walked in needed a diagnosis on a tooth I was having PAIN in. They said I needed a filling on the other side of my mouth ( which had nothing to do with the tooth I came in for) I let them sincw she emphasized that it's nothing big and it'll get done quickly. Well I haven't been able to eat sincetfrom that side of my mouth. . They couldn't figure out what they did wrong . This had nothing to do with what i came in for. They referred me to another location that is charging 300 just to see me. They don't ever take responsibility for their mistakes. They have left me waiting outside canceled my appointment multiple times without letting me know.. They have poor customer service . I called to speak to the manager to see what they can offer since they ruined my mouth. I was given attitude and was heavily judged by the doctors. WORST DENTISTRY EVER! Don't waste your time.

I got my wisdom tooth extracted with Dr. LaPenna. She made me feel very comfortable and didn’t feel any pain after. I healed in less than a week! Very happy with the service.

I love coming to this dentist office been coming here for years myself and daughter it’s a professional environment the staff is awesome exactly my beautiful ladies upfront office so genuinely caring. Always call before your appointment as a reminder just a great place to get proper care from the professional dentists I will never leave they are amazing. Please if anyone need dental work done go to the best Dr Gregory Abrams & Assoc🙏🏽

I somehow missed the part where these people are friendly. From the moment i stepped inside the office, I was treated like a number. As soon as I walked in, I was directed to the panoramic X-ray room. There was no “how are you today” or anything. Was there really a need for panoramic X-rays? She did not even ask me when I had my last one done (???) Then I was seated in another office where the doctor and his assistant joined a few minutes later. Again, there was no effort to connect in a friendly way. After a 10min assessment of my X-rays he presented me with a “to do” list. After the doctor left, the secretary joined me and presented me with the list of services needed and the associated costs. The insurance maxes out at 1000 and their list was summing up to $2500.
She wanted me to sign the form but I just left and never turned back.
No, thank you ma’am!!!

Recently moved to Charlotte and needed to find a new dentist. Saw them in passing and decided to give them a try. This particular office has a large hispanic population which is awesome for Spanish speaking clients but made me feel uncomfortable because I am not fluent in Spanish and everyone chose to speak in Spanish around me. (For example looking at my x-rays and having a conversation behind me). My sister has been my dentist for years and my entire life I’ve only had one cavity. I went a year without going for a cleaning and all of a sudden this office allegedly found six. I couldn’t stop there so I went back to my sister in Atlanta for a second opinion. I requested my x-rays to be sent over and they didn’t send them. She only found ONE cavity. So please be careful when going here. If you know your dental history and something doesn’t seem right...it probably isn’t.

The lady who worked on my kids was great but another woman, Lisa, had the worst attitude and literally yelled at me to get out because “parents weren’t allowed”. Meanwhile I was told I could sit inside because it was my 2 year old son’s first time at the dentist. She was disgusting and lacked any type of professionalism. Definitely will not be recommending this place to anybody or going back.