Carolina dental arts

THE FAST FOOD OF DENTAL WORK
The worst dentist I have ever been to. Went here last year and they said I had 7(!) cavities. Mistakenly I let them fill these. Since then I have started seeing an actual professional dentist who have had to remove several of these fillings because they were so poorly done. On top of that I have experienced nerve damage in the molars that were drilled at Total Smiles. What I really needed was gum work done at a periodontist and Total Smiles said nothing to me about my receding gum line, they just filled spots that should have been covered by my gums. I am now having to have those removed and get periodontic surgery.

tl;dr very poor work that caused me more health problems in the long run

I called the same day and they seen me the same day. Very professional and friendly. As a new pregnant patient I am picky about who is taking care of me. But the welcome 🤗 just sucked me in and I felt like I was going to be cared for correctly & they understood the assignment. Thank you 🙏

My overall experience with Total Smiles was great. Tina at the front desk was very efficient whenever I needed assistance or had any questions regarding my treatment plan. My dental assistant Marcus made my fear of getting some extractions less of a worry. Dr. Cook and Dr. Cohen are both awesome! Thank you total smiles.

I've gone to Total Smiles for my dental work.... it's very convenient and right on the bus line. The professionalism from the front desk ladies, to the dental assistants, all the way to the dentists themselves is amazing. They made me feel very comfortable and explained the process to the extent to where I understood exactly what procedures were being done. My overall experience with this company was amazing.

Front staff very friendly, efficient check in. The wait time to be seen was like other dentist I have seen, was not a long wait time. Back staff very friendly, put me at ease. Dentist was also friendly, answered all my questions. Got an estimate of dental work needed. Overall very good experience and I will recommend.

Front desk staff is always pleasant. The dentist removed a tooth a year ago and i have caught an infection in the same area three times since the tooth was removed. They didn’t check to see what was causing the infection to continue to come back over and over again just continues to give me antibiotics! I will Never return again!

I have been here once for a routine cleaning and once was more than enough. I would not recommend this practice to anyone.

The staff are unprofessional, lazy, unethical and careless. The hygienist cleaning my teeth had her attention on the TV that was playing a soap opera most of the visit which resulted in her missing her mark with the instruments and my gums to bleed down the back of my throat. In addition, the dentist didn't even introduce himself before recommending I have four cavities drilled and filled. I have never had a cavity in my life so I had two other dentists review my x-rays who disagreed and actually did not see any cavities. Don't really need to say anything else. Don't go there.

i have my teeth clean every 6 months at Total Smiles. Hands down the best from the front staff (Tina and Toni) to the back very professional, caring and inexpensive. Thank you for your service to our community!

The front desk staff was pleasant and ready to answer questions since it was my first time here. When i was there the AC was faulty and they cared enough to apologize.
Once you get in there, there was this lengthy waits for the Dentist, he kept disappearing and the assistant had to keep going to find him, he was rude in my opinion stuck up... he did NOT introduce himself to me, he made sure that i didn’t see his face, he literally sat behind me the little time he spent in there, his assistant did most the work anyway.
Another thing he would ask the assistant what my concerns were and yet i was right there! He did not say a word to me other than when he had to give my numbing injections “little pressure” Terrible experience!

When this place was Complete Dental, they're professionalism was great. Not saying that it's not great now, but it's OK! First off, when I called to make the appointment, I didn't feel the professionalism right away. So fast forward to the next day (day of my actual appt.), I was running a little late (due to a prior appt. for my child), & front desk called my phone & instead of her telling my husband to relay the message that I was running late (or even before he could tell her why I was running late, b/c I was currently taking my child to see his doctor), she started off by saying something along the lines of, "Well, tell her next time she NEEDS to...". Although she found out immediately not to call my phone telling us what we NEEDED to do, we thought she was very unprofessional. Needless to say, I'll choose a different dentist when I make my next appointment. Thanks, but no thanks!