Smile & Shine Dental Studio - Dentist Holly Springs NC | Cosmetic Dentist Holly Springs NC | Dentist Holly Springs
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Review of Smile & Shine Dental Studio - Dentist Holly Springs NC | Cosmetic Dentist Holly Springs NC | Dentist Holly Springs
Smile & Shine Dental Studio - Dentist Holly Springs NC | Cosmetic Dentist Holly Springs NC | Dentist Holly Springs is a dental clinic located in Holly Springs, North Carolina. They offer a range of services including general dentistry, cosmetic dentistry, orthodontics, pediatric dentistry, and emergency dental services. The clinic is open from Monday to Friday, with varying hours each day, and is closed on weekends.
The clinic has received mixed reviews from customers. Some have praised the friendly and professional staff, with one reviewer stating that they were "very friendly, knowledgeable, thorough, and competent." Another reviewer appreciated that the dentist "explained every step clearly before proceeding." Customers have also praised the clinic's affordability and honesty.
However, some customers have had negative experiences with the clinic's billing department, with one reviewer stating that they had difficulty getting through to the billing person and that the billing process was inconvenient and outdated. Another reviewer had a negative experience with the phone staff, describing them as "incompetent."
Overall, Smile & Shine Dental Studio appears to be a decent dental clinic with a range of services and friendly staff. However, customers should be aware of potential issues with the billing department and phone staff.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Margi Lee
Dr. Hoogar is so kind and gentle. I always feel at ease during my visits. She takes time to make certain you are comfortable and you understand what steps she is performing during your treatment. The team also is welcoming and strives to give each patient a good experience. I highly recommend this dental office.
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They weren't happy about me getting emergency dental work with another dentist when they couldn't schedule me earlier and basically refused to continue on in their dental plan with me.
Now to make matters worse, they have an unresponsive billing person and apparently only she can do billing. If you call, you'll always get voicemail. Emails go ignored. Worst part is I owe an incredibly small amount, but I can't pay it to save my life!! The bill that comes in the mail asks me to write down my credit card information and mail it back. In this day and age, who wants to mail their full credit card info anywhere?? Here is all the info you need to use my card as you please, stranger on the other end. Wth! The other option is pay through a portal, but a code is required... guess what? They don't give you the code, which is unfortunate since they seem to have only one billing person who is unresponsive. I hope she doesn't quit.. not sure if she is working full time at this point anyway.... but then there really won't be anyone to take payments.
Seems I'm not the only person that can't get through to billing judging by reviews. You'd think they'd cross train staff by now so anyone can take payment. Are you not in business to make money? I'm literally trying to throw payment at this business.
Do not go here!!!!
Katrina Seymour
I am very happy with my new dentist. They are helping me become presentable again. If you are looking for a caring dentist, then give them a call. I highly recommend them. They are honest and affordable.
hrishikesh mohan
Moving from charlotte, i was concerned about finding a good doctor ,since we loved our doctor in Charlotte. A friend recommended Smile & Shine.The doctor here is amazing. Explained every step clearly before proceeding. Very friendly and courteous staff. Highly recommend.
Amber Anderson
I've been coming to this office for years. I have another dental office 0.1 miles from my home and I still prefer to come here. I have been to many offices from Germany, the Netherlands, All other the Us, She is the best.
I love that the Dr. Cleans your teeth herself.
She is lovely, personable, and a knowledgeable Doctor. She always remembers you and your family members.
I would highly recommend this office.
Rasheedah Dunston
I’ve been going to Smile and shine for years. They’re very professional, friendly and provide excellent dental work.
Brooke Dean
This place was amazing! The lady at the front desk, the assistant and the surgeon were so friendly and I had such a positive welcoming visit! It was my first time here and being to the dentist in a long time and i felt as though i was taken care of! Definitely recommended :)
Ganesh Kumar
Great experience at the Dental Studio. I absolutely love this office. Dr.Hoogar was friendly and explained all my options in detail. She did a fantastic job. The office was extremely accommodating. Every exam room has a TV, so it provides some means of entertainment while you wait. The Office manager at the front always has a smile on and treats you with so much respect. Overall, I am very satisfied with the dental work and the staff. I strongly recommend this facility.
Ursula White
Today was my first visit to Smile and Shine dental, the office and the staff were very nice. I was greeted warmly by everyone, my wait was short and Dr Hoogar was awesome! She was thorough, explained my treatment plan, and also performed education and teaching to help me with some issues I have been having. So glad I found this office! I highly recommend Dr Hoogar and her staff! Wonderful practice!
Victoria Patterson
This is the best dentist place I’ve been to in NC! They are so kind and they treat you with respect! I feel the love! Thank you for taking good care of me! Excellent customer service!!