Smile Center

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Six stars for a dentist office?!? Starting with the emergency services provided on a Sunday morning to the extraction the following morning and the ensuing check up appointment the team here has nothing but my most sincere gratitude and appreciation! They were excellent from beginning to end!!! They even did a check in 2 days after the extraction to make sure I was handling pain, etc. alright. Dr Jones and his team have my 100% recommendation 🙏🙏🙏

Too little communication and too many hoops to jump through for them to do sedation. No Nitrous and they have to call in an actual anesthesiologist to do the sedation and they only come once a week....Local doesn't work on me. I said from the beginning that I need sedation and was blown off.

Smile center people are amazing very professional. It was easy to get in and out in they keep their work area clean & very minimal patient, that tells you that they care about your Health and they are very aware about the Covid situation Although the guideline is a little bit loose or than it was before

I love this dental office they make you feel so comfortable and welcome. Especially the staff, they are great at what they do and work to assure your happy and comfortable. My deep cleaning was done in a timely manner and properly cleaned, they took there time and was very considerate. I had the opportunity to meet DR Jones who was very amazing and the reason I came back.

My experience is always pleasant from the staff up front to the assistants and the dentist. The office is clean and professional and I have always received quality service.

2021 update - The work has been consistently great, however, the appointments are not adhered to. My only issue with this office is that they don’t start the work at the scheduled time. For example, I had a 10:00am appointment for what is suppose to be a quick appointment (try on bleach trays and leave with them) it is 10:26 as I am writing this review from the patient exam room. I find that they let you in for your appointment but then have you waiting to be seen! This is not the first time this has happened
Changing my rating from 5 stars to 4 because my time isn’t valued.

Would not recommend whatsoever. Went in for a standard cleaning and prepaid for two cavities, but dentist only filled one. Showed up at the scheduled time and told I would have to wait because everyone was going on lunch. Came back for a sedation consult for my wisdom teeth, and was told I'd owe nothing. The entire point of the consult is to get a quote for wisdom teeth removal. Waited in the chair for 20 minutes at the appointment, but was then told they were too busy to give me the quote and it would be emailed to me. This never happened. I then receive a bill in the mail and spent 5 months trying to figure out what is was for. Sent multiple emails and messages and get no response. Finally get a response and I am told that they do not know what the bill was for. Also told that they were never going to be sending the wisdom teeth extraction quote. Extreme attitude throughout each visit and process and very very frustrated with the customer service. Both bills and the one email response I did receive had multiple misspellings and grammatical errors. It was shocking.

I've been with Dr. Jones at the Smile Center for over 20 years. He has been awesome and ensure its a pain free experience. Michelle, Rhonda, and the rest of the staff is very customer oriented, polite, kind and have w excellent customer service. You will not have to contend with a long wait for service. They follow the guidelines for covid 19 to ensure staff and patience are safe. I strongly recommend anyone who want painless dental work and excellent customer service to visit this location. They make you feel like family.

I found myself here on a Sunday because I had a dental issue that couldn’t wait til Monday and this center was open and taking patients. I felt welcomed as early as the first phone call with reception who made me an appointment that was followed up by a text message with all the office information I would need. Communication could be better when it comes to treatment plans, as I find myself having to press for information, however, all my questions are fully answered and spoken in terms I understand. This office has some technology that I haven’t even seen in some of the more boujee offices around the triangle that charge you more for services like a TV on the ceiling. All in all, I have been happy with the multiple procedures I have had done and the service that has been provided to me by the back office and front office staff. I plan to continue my treatments here going forward.

I had a cracked molar which was cutting into my tongue and causing a lot of pain. These guys got me in asap and resolved the immediate problem while wonderfully explaining options for a better long term solution. Friendly, professional and competent. That’s the trifecta of dental care right there!!

Around 9/4/2020, I broke a tooth in the back about 0100 in am. No 24 hr dental was open, but this office had a voicemail for emergency. I left a message explaining and the next morning Dr. Jones called himself. His office had sent a message to appear in the office by 1130. The first visit was wonderful. The first time in 45 years no pain other than the little pinch to numb. Any other place has numbed me right the first time. This office did, used mouth guard with holding open device, and took very much care and concern. Other than a little tenderness after the procedure for root canal and filling, I was great. Few days later, temporary crown placed because I was too tender for permanent and to make sure not other complications. Thing is I am a travel nurse and retired Army lady and I am here from MS. I am on COV19 assignment in Raleigh, NC. I was so happy and impressed. I am even thinking of returning for implants that I need. Great place and wonderful people at this office.