Willis Dental Care

The staff, Dental hygienist, Dental assistants and Dentist are wonderful and just pleasant to be around. I have never been excited to go to see the Dentist as a child, that has changed drastically as an adult. Thank you for the great care.

Willis Dental is a great place. The doctors and staff are so willing to help in all ways. Natalie is so good and always answers any question or concern that one might have. Dr. Willis is always working to help protect my teeth. Thank you so much for all you and your staff so for your patients.

Very nice staff and very caring and concerned with my comfort. They also have the latest technology to care for their patients…referencing my experience with having crowns made, no impressions, no temporary crown, no return visit, all done in one day. I highly recommend this dental practice!

The hygienists and cleaning experience is at average with no issues and very gentle. Almost "too gentle", as in my past experiences in my many moves, I have had hygienists scrap plaque off some of my hard to reach areas, and I doubt that my brushing technique has improved that much, LOL. My biggest issue with this office is the billing. They do not provide a detailed bill unless requested and then you have to go into their office to request it. Also, the bills consistently charge above the insurance contractual rates leaving the patient with a residual, even though I have two insurance and have NEVER been charged extra at any other dentists in Montgomery, or other states for that matter! Additionally, the attitude of the billing lady, Dianna Stover, is HORRID!! When I inquired about my billing she stated, and I quote: " ..you are insurance driven, you don't care about your health." HOW RUDE!!! Look here, just because I have a military based job and have to move or change dentists from time to time that doesn't mean I 'don't care about my health' and that I am not receiving care elsewhere. This is not the only dental office on the planet and this is highly disrespectful to me and our military that HAVE TO move and seek care wherever they are. I DO NOT recommend this office if you do not like surprise billing and if you honor those who serve. FOLLOW-UP: Now after having these horrendous billing issues (because they LIED about being in-network) they are trying to bill me for an appointment that I cancelled almost 6 months ago after this fiasco with their billing lady, who I told that we wouldn't be back because of this! Looks like we might meet again, but this time in COURT!

Wonderful experience as usual and I will be back in 6 months. I did get to meet the pup that Dr, Henderson brings some days!

Today was my second time with Dr. Henderson and his staff. They are very professional and knowledgeable. I really appreciated the patience and concerns that all my questions were answered. I really enjoyed talking with Dr. Henderson at the end of my visit as he wanted to make sure that I was fully informed about my treatment plans. This is a great practice.

Love my hygienist Natalie and Dr Willis is great dentist too that I have used for over 15 years 😃

Every Member of the staff at Willis Dental Care is friendly and helpful. I have always been fearful of going to the Dentist, but my experiences here have totally alleviated that fear. My first visit was to replace a cap on a front tooth that was shattered when I took a fall. In the past when I needed a cap, I would have to wait at least a few days for the cap to be made and sent to the Dentist’s Office. I was referred by my Church Choir Director who told me that Willis Dental could make and place the Cap on my tooth during that first visit! The Dental Hygienist and the Dentist (Dr. Willis) were both Very gentle, and checked continuously to make certain that I wasn’t uncomfortable or in pain!! I recommend this Dental Office to anyone with a Fear of Dentists, And to anyone who needs a new Cap or other immediate Cosmetic fix!! They are THE BEST!!

Great dentists -- Dr. Willis and Dr. Henderson and their dental staff are outstanding. I have zero complaints about their care. HOWEVER, be advised that their "billing plan" can become an issue, especially if they choose to drop your insurance coverage while you are a patient. I was in the middle of a 3 step, multi-month procedure, to remove a damaged tooth, install an abutment, and the install a crown when they opted to no longer accept my insurance plan (United Concordia). When they chose to do that, my insurance coverage dropped from an in network coverage of 50% to an out of network coverage of 40%. This created a difference in the billing that I thought they would write off since they chose to drop my insurance and since I had already paid the entire amount I was supposed to pay from the original billing plan. They did not do that and were unwilling to write it off saying I had already received a "discount". Because I was in the middle of this process, I didn't want to try to find another dentist to complete the work so I completed it there thinking they would not try to bill me for more. After the process was complete, I received a bill for the difference. I had upheld my portion of the original billing plan and had met my obligations but based on their decision to drop my carrier, they moved the additional cost burden to me which was quite disappointing.

Dr Willis and his assistant did a great job placing a crown on my upper back tooth. Very professional and capable at the dental work they. Highly recommend Willis and Henderson and their staff. I have been a patient there since my dentist retired few years ago!

Dr. Henderson and dental staff are amazing. However some of the girls at the front desk and billing are not. I had to get what i thought was a fill in. I was quoted $96 for two teeth. The day of the procedure i had lost my credit card so i asked them to bill me. What they failed to do was check my coverage. If they had checked they wouldve saw that i had a waiting period bc my plan had just started. i received a bill in the mail for $600 bc my ins would not pay for it. Upon speaking to the girl in billing she had a different response every time. One day she would say its cosmetic and the next would be another reason. Usually when i go they check. Yeah i shouldve checked myself but i thought the price i was quoted was the price. I even said wow thats cheap and she replied with yeah bc its only two teeth. Not once did they check my coverage and eligibility. They even scheduled me for a cleaning afterwards. When i got there they wouldnt see me bc i told them i need to further investigate the bill. I drove from out of town for nothing. The two girls were so disrespectful and rude towards me. I cant go back there. My insurance is aware of the situation and im gonna take it a step further and notify the BBB bc apparently this happens quite often. I called to speak to the office managers( the dentists) and the girl at the front said she would let them know to return my call. I havent heard from them. I also sent an email and i still havent heard from them probably bc they arent aware of the situation. If you dont wanna be billed for something that you shouldnt be billed for please dont go here. The dentists, dental assistants and hygienists arent the problem. Its billing and the front desk.

Professional, clean, kind. Look forward to my new dentist office. 2nd time-- Jennifer is an excellent, caring, thorough hygienist! @4th time. Great dental care!

Great people! Brad Willis is a super guy. Very knowledgeable and courteous.

Highly competent and friendly staff and doctors. It is ALMOST fun to go to the dentist here. They are the best at pain management anywhere. There is never any worry about going to go to the dentist. I feel they are the best possible choice for all aspects of dentistry.

Very professional and caring staff. Building very clean, the staff friendly. Informative, and recognized patients by name when entering the office. Gives compliments when the patient is doing correct dental hygiene at home.

I LOVE Willis Dental Care! I have been a patient here for 2 years now, and I can genuinely say I look forward to going to the dentist now! The hygienists, assistants, doctors, and office staff are so kind, empathetic, and are there to meet your needs with joy! Couldn’t recommend WDC enough!!!

I have gone to Dr. Willis for many years. He has always been kind and professional while having me the best possible care. I recently met Dr. Henderson. He also was kind and professional and informed me as to what my next steps needed to be. The staff has always been friendly and helpful. They are outstanding. The dentists and their staff make a stressful time enjoyable.

I had a great experience as always, my dental hygienist is wonderful! Lorn did an excellent job taking care of me!

I've been using Willis Dental Care for many years. I find them very professional, but also friendly, kind, caring and very well trained in ALL they do. I wouldn't want to go anywhere for dental care but there!

I was taken back within a few minutes of my app. It was all very professional. My dental hygienist was outstanding and professional. I would recommend Willis Dental to anyone.