Dentists of Mesa

I was very upset when our dental insurance changed in January but I didn’t realize it was for the best cause I had to change dentist after all these years but I found the best office and dentist ever . Having a huge thing done today with 3 crowns needed and I think my fears of dentists are over because of this office and dentist Dr. Chen . Highly recommend this office and Dr Chen .

I deleted my previous review because I was promised a refund. If I don't receive my refund soon I will post all the details of my experience.

I recommend Dr Chen and her staff. Professional, latest technology, in-house making of crowns, caring.

Been going there for two years. I love the fact you can get a crown done in a day & have payment options, same as cash. There is a new dentist/staff there now. I went for a teeth cleaning but was told I needed a deep cleaning (which stops any further cleaning of your teeth - also my husband had gone in the previous month & got the same talk). I may need it but I was taken aback that they didn’t finish the regular teeth cleaning. I will be calling my insurance also to see what is covered and ask them some questions. I’m tired of finding a good dentist & things change. I went in for the cleaning and the crown. It was a good experience

I went to this office today as a new patient for a routine cleaning. One of the dentists, Lily Chen, has a review on Cigna's website that gave me pause, and naturally that's the dentist they scheduled me with. I hoped it was a one off, but spoiler alert - it wasn't. I really wish the dental board would shut down franchise practices. I have had problem after problem after problem with them. This is the third one. They did the X-rays first, and then instead of starting the cleaning with a hygienist, Chen came in and started talking about deep cleaning/root planning right away, and she measured my gum pockets. Normally the hygienist does the measuring, then the dentist comes in at the end. I told her that I was not ready to commit to root planing right now, as I just had root planing done through a different franchised practice six months ago, and wasn't prepared to spend another $800 right away. She told me to come back and set up the appointment later on when I was ready to do so. And then made it clear that the visit was finished. I asked her if I was going to have the routine cleaning. She said no. I was taken aback and told her that I've never had a dentist refuse to do a routine cleaning to which I am entitled. She said that because I need the root planing that there is no point in doing a routine cleaning because that wouldn't be a good standard of care. I told her that I am entitled to two cleanings a year and even if it's not the deep cleaning, having my teeth professionally cleaned just feels good. She still refused to do it. I let the front desk know on my way out and they gave me blank stares, followed by a "have a nice day". Clearly, this is more about profit. There is no reason for things to be done in the order in which they were done, and there's absolutely no reason for this dentist to refuse to allow a routine cleaning to be done. I have lodged a complaint with CIGNA and they are currently investigating. I am no stranger to gum issues, and dental

The only reason we came here is because my insurance changed, and the practice I’ve been going to for years no longer accepts my insurance. To be frank, the first few interactions at this office have been very disappointing. For a root canal, they charged my wife well over the industry standard (over $2000). We have the lower premium insurance which doesn’t cover most of the costs, but this is still an outrageous cost even for those without insurance. In addition, they sent paperwork home to her for the bill and when she returned to complete Phase 2 of her root canal, the office had lost it and didn’t believe that we had paid the first payment. During my regular scheduled cleaning with Lily Chen, I had to decline multiple times that I didn’t want the more expensive cleaning and was told that I will likely get gingivitis as a result. This scare tactic to scrape as much money out of me as possible didn’t work and as a result I will be looking elsewhere. In summary, this office seems disorganized, seems very new and is trying to meet quotas by over-charging their customers. The 5-star reviews that they’re boosting on Google aren’t fooling anyone

I'm in Love with my new dental office. Hands down the BEST dental office in the world!Very professional, amazingly friendly staff and extremely convenient. They totally take the time to explain everything to you.I can guarantee you will be happy with your visit!!!

This is a quota dental practice. My husband was denied his regular cleaning in November 2022 & told he needed a deep cleaning. He was also told he had 4 cavities. They also wanted to replace his old silver fillings. Upon his exam & checkup at our new dentist today (February), no cavities were present & no deep cleaning was needed. Last fall, I was told I needed a crown on a tooth that I'd had a root canal on a year ago even though it was not bothering me. I overhead the dentist telling another patient in an adjacent chair that she needed a root canal THAT DAY &assured her that they could do it that day for her. She was panicked & told them she didn't have time or money for that. DO NOT GO TO THIS DENTAL OFFICE. They are trying to meet a quota for every procedure set by their corporate office. They are lying to their patients. If you are a patient here, GET OUT.

Amazing dental office! Dr. Chen explained clearly what was going on, what needed to be done, and what our options were. She along with the hygenists and assistants were great explaining things to my kids. The women at the front desk were super friendly and helpful. If you're looking for a dental office with quick service, that gives you thoruogh explanations about what's going on; this is the office you need to visit.

By far the greatest dentist office and experience I’ve ever had. Friendly staff. Supportive. Nonjudgmental and presenting all your options! I will be back regularly

Excellent patient care and positive attitude. All staff very friendly.

The staff was really patient with the check in process. I haven't been to a dentist for 2 and a half years and there was no shame, all understanding. They explained what was going on, the reason for what they are doing. Very personable.

Marili is very helpful. Dr ho very nice. Food experience

I can’t emphasize how much this dentist office actually cares. Lily & the office staff are awesome ❤️ I highly suggest dentist of mesa!

The staff were extremely helpful in clarifying what I need and what my options are. They were super polite and understanding of my concerns. 10/10 can't recommend this place enough, genuinely positive experience

The dentist, hygienists and staff have been very helpful and informative. Got my crown today and a deep cleaning and everything went well. Couldn't ask for a better experience. Thank you all!!

I lost a filling and they got me in the next day. Very pleasant office staff and friendly dentists.

This is for my husband William Davis.Happy n satisfied with treatment and all office staff. Would highly recommend

The front desk associate Lily is 👏 amazing. She remained professional, explained things well and really brightened up the office staff. She was friendly with other clients and I could tell that the staff here really gets along well. Great environment and great associate.

First off I wanna say how awesome this office is, all of the staff is friendly, welcoming and very informative. Dr.Chen was very thorough, kind and you can tell she really cares about you. Lily went over my treatment and helped me really understand my insurance and how much I was paying and why. Wanda the office manager was very professional and one of the kindest people I know! If you have to pick a Dental office PICK THEM!