Pagosa Dental Care

Started out great staff ,receptionist very friendly, took to many x-rays for a consultation for implants all I needed was crowns for implants . Wanted to charge more money to me for equipment he did not have. LOL he is a joke won't recommend this dentist to anyone bad additive for a dentist when people are already uneasy to go to one. I am in the medical field and he is a narcissistic doctor its his way or I he can't do it. I should have figured something was wrong when asked if I have ever sued a dentist before.

My wife went to Pagosa Dental for a consultation to have a single tooth implant. The estimate for a single tooth implant was $12,000! (yes, that is 12 thousand) They said they would check with our insurance to see how much we would have to pay out of pocket and they would call us back, that was over a week ago, and still no call. Also, the appointment was scheduled for 2 pm, we waited 45 minutes in the waiting room before she was seen. Then, she sat in the chair for another hour and fifteen minutes for x-rays and consultation about pricing and scheduling. 2 hours of wasted time. We'll take our business elsewhere.

40 years ago I broke my jaw needless to say I have seen many orthodontists, Dentists,and surgeons. I broke one of my veneers and in 2 weeks going to a big wedding, they worked me in the next day put a temporary in and put an ASAP to the lab for the porcelain. It was THE BEST dental experience I’ve ever had.😁😁😁😁😁😁😁

ZERO STARS & EXPENSIVE!! I was visiting Pagosa to ski when my crown fell off. I called to see if I could get an appointment to get my crown re-affixed. I spoke to the dental hygienist who informed me that she would do the work for $150 which included an x-ray which I didn't want! Non-negotiable. In addition, they would not take my Blue Cross/Blue Shield PPO insurance and that I would be required to pay the full amount in cash. I would then be responsible for requesting reimbursement from my insurance company. No, thank you. In Texas (home) I am out of network with my dentist, but he bills the insurance and then bills me for the balance. This place is 'bass-akwards' and was of NO help in the billing process. I found some temporary dental cement at Walmart for $3.

When you move to a new town, one of the first things you do is identify good resources like you had in your old town: dentist, doctor, hair stylist, vet, etc. That’s what I did. I talked with a few friends for recommendations and looked things up on the web. My friends suggested I check out Dr. William Thornell of Pagosa Dental Care. I was able to get in quickly because I had a troublesome tooth that needed to be checked out. Dr Thornell was friendly, open and patient with me. He took several xrays and showed me the results. He spent awhile explaining what was going on. I needed an extraction and was able to get an appt early the next morning. Amazing. I worked with Sherry, who carefully explained costs, and Kendry who helped schedule an appt for the next day. You can immediately tell that everyone in the entire office loves what they do and is dedicated to focusing on each patient’s needs. I was pretty shook up post-procedure, and they took extra care of me. They brought me a smoothie from the coffee shop downstairs, and Connie (she assisted Dr Thornell in the procedure and provided lots of support) helped me get to my car because it was snowing. Later that day I received calls from Dr. Thornell as well as from Linda in the front office checking to see how I was doing and asking if I needed anything from the local market. Not only do I have an excellent dentist, I have an entire TEAM dedicated to my well-being. Much more than I bargained for. This is one resource I don’t have to search for.

ZERO STARS! 👎👎👎I am sure they will reply the have no record of me visiting like every other negative review. I had the WORST experience here and finally got the nerve to write a review. Unprofessional, greedy, and condescending dentist. I DO NOT RECOMMEND PAGOSA DENTAL CARE.🚫🚫🚫

One of the worst dental experiences we have ever had. Very unprofessional.

I would recommend Dr Thornell and his staff to anyone who is dentally challenged. His obsession with continued education and true caring for his patient made this a no-brainer when deciding where to go. I had all of my teeth removed and replaced with permanent top and bottom all-on-four/six implants. I chose the teeth in a day method. Honestly I was shocked when a little over a year ago I went into my regular dentist for a cleaning and found out that my bones were no longer supporting my teeth. I did receive a couple of concurring diagnosis. My husband and I love to cook and taste flavors and the thought of covering up my taste buds with a denture just wasn't going to cut it. (I even had a denture made prior to deciding to go with all-on-four procedure). I spent the year reading and trying to decide. Now I am a week post dental implant surgery. I am back at work with a new smile and good teeth for life!. Dr Thornell and his staff took excellent care of myself, and my husband who stayed in town with me during the procedure. (They actually put us up in a hotel as we live in the next town). This is a large decision and huge procedure, involving my husband every step of the way towards my well-being added another gold star to the big event. Everyone was there for me mentally and physically. I always felt I was in the best of hands, and knew that everyone truly cared about how I was doing. Regardless of time of day, Dr Thonell was available and checking on my well-being. Bottom line, whether you need one implant or all implants, we are very lucky to have Dr Thornell in our rural area. i have total confidence in referring anyone with dental needs to his office. I LOVE MY NEW TEETH!

Get a second opinion. I was told I had 6 cavities, I have had healthy teeth so this was a shock. Visited Another dentist and was told there was only one. He did work on my husband's teeth and they never healed now he has to get a root canal. I can't help but wonder if his tooth was heathy before we found out this dentist is fraudulent.

Kind, caring and honest are 3 words that I would use to describe Dr William Thornell. He has been my dentist for 9 years, and he is certainly worth the 140 mile roundtrip that I drive each time I have an appointment. His staff is very friendly and strives to meet every need.

The doctor and staff was excellent. The waiting room was very clean and the receptionist was very polite. The Dr. is a very skilled and called to check on me after my dental procedure.

I love how Dr. Thornell's office has you covered for everything! From getting your teeth cleaned to oral surgery and IV sedation. Dr. Thornnell has taken out all of my wisdom teeth over the last several years - this last tooth had to be surgically removed. I thought I would have to go to a specialist and have to wait weeks and weeks for an appointment - but no! My dentist is the best and can do it all! The IV sedation was not scary at all like I thought it was going to be. In fact getting the IV in didn't hurt at all! All of Pagosa Dental's staff is just amazing. As a mom of two little boys it was almost like going to a spa and getting pampered! (I'm not joking!) I was offered a warm blanket, got the best two hour nap of my life, when I woke up they had a smoothie waiting for me. Dr. Thornell does amazing work - my recovery was incredibly fast!

Dr. Thornell has been taking care of my entire family for 5 years now, everything from cleanings to Invisiline braces to an implant. He provides high quality precision work. I recently had an implant put in and the procedure was pain free, thanks to his high standards. The office staff is friendly and treats me like family, it's a very comfortable environment.

I am very satisfied with the technical work done on my teeth. Dr.Thornell and his staff are the best in Pagosa Springs. I highly recommend Dr. Thornell to anyone.

I arrived in Pagosa with a terrible tooth ache and no idea who to see. Within two days I had seen Dr. Thornell. He and his staff are efficient and caring: they called me everyday and saw me several times to check on me. Since then I've had my teeth cleaned at his office and that was pain free. I cannot recommend Pagosa Dentist highly enough.

I love all the staff and Dr at Pagosa Dental Care. They are always very friendly and go above and beyond to make you feel comfortable. I highly recommend giving them a try!

I recently had a root canal procedure done at Pagosa Dental Care and let me say that the entire experience was top notch. The staff is very patient and kind. Thanks to Dr. Thornell for the fantastic work and care. I highly recommend you get all of dental needs at Pagosa Dental Care.

If you have dental problems, from simple to complicated, or are in need of a routine dental exam with x-rays and cleaning, the number to call is Pagosa Dental Care. You will be treated like family and feel safe and secure that your individual dental needs are his priority at your appointment. He will develop a custom fit plan designed to fit your needs. Speaking from experience, I have had everything from fillings, root canals, crowns, expert cleanings, bridge work and replacement, gum treatment and restoration, and several dental implants over the past 13 years. To me, there are few things quite so powerful as giving and receiving a smile in return. When one has chipped, or missing teeth, one is not as free or willing to share this simple, free, gift. So, if you want your smile back, or need other dental procedures done, try a consult with Dr. Thornell at Pagosa Dental Center. You will experience for yourself just what I am talking about. Get your smile back on with Dr. Thornell's expert assistance. What are you waiting for/

Had a great experience here. I have never been one for the dentist cause my teeth need a lot of work. I went here and had 7 teeth pulled in one day and didn't feel a thing during or after. The doctor has also called me to check on me himself multiple times. I would defiantly recommend going to them if you need any dental help.

I had some anxiety about seeing a dentist in general, but I felt at ease with the dental staff, as well as with Dr. Thornell. Everything was explained and I was well taken care of. I highly recommend Pagosa Dental Care.