Creating Smiles: Dentist in Lutz

I was new patient and they used me and my insurance to charge for a panoramic X-ray, bite wing x-rays, exam and I had to sign all kinds of release forms before it all began. After they collected all they could up front, then they put on the brakes and wouldn't do anything else without doing a full deep cleaning for a WHOPPING $1,800 bucks up front. My teeth were in good shape because I always kept up maintenance by my regular dentist until the pandemic and my insurance changed. No cavities or any other problems. I did go 1 year without visits due to the pandemic, AND I MADE A BIG MISTAKE GOING HERE! Beware and stay alert if you pick this dentist office!

Disappointed and will take my business back to Friendly Smiles.. They had me wait while they took my 19 year old daughter back for XRays. As soon as she was taken back they had her sign a consent which she thought was routine. It was actually consent to do unnecessary procedures not covered by insurance. I always avoid these. This was not explained to her at the time she signed. At the end they showed the paper with her signature and we were stuck paying the bill. Totally unethical. Hard lesson learned for her— read and ask questions before signing anything. She felt they took advantage of her youth. On a positive note, Sophia did an incredible teeth cleaning for my daughter— no pain great personality.

Went in for a teeth cleaning and they refused to do it because I had "Pockets" and need a "Deep Cleaning" which would have cost $900. I said no thanks, I did not have the money, please just do a regular cleaning. They refused to clean my teeth as the doctor stated it had to be a deep cleaning. Last time there two years ago pre-covid, it cost me $900 for gaps and some other cleaning. I do not have bad teeth, I take care of them daily but please stay away from this place. It is worse than a used car lot how they try to gauge you. The same thing happened to my wife; every time in was an upcharge for something needed. Many dentists in Lutz, steer clear of this outfit.

DR Solomon...great profesional....

I wish I could give Dr. Nguyen's office more than 5 stars. This is hands down the best dental office I have ever been to. I have been seeing Dr. Nguyen I believe since the office opened. They are family to me. I have brought my fiancé to see them and he loves them (he hates going to the dentist). They have treated my daughter and my stepdaughter who both just raved about the care and how nice everyone is. I can not say enough great things about Creating Smiles. They truly care about their patients and making the dental visit comfortable and stress less. I get so many compliments on my smile. All thanks to Dr. Nguyen and her incredible staff. Thank you for all you do.

Edit to original review: I had complications with the receptionist communication at first. After being able to talk to Gemma, I had a appointment made right away and the Doctor even accommodated my work schedule by coming in after hours. He apologized for the miscommunication with the receptionist and was finally able to answer all my questions. The doctor does truly care for his patients and is willing to go the extra mile to make sure they are comfortable and worry free during and post op.

I am a patient with creating Smiles and came for my cleaning appointment on Monday 21st 2020 , I was sitting in the waiting room waiting on my appointment when a man and his wife came in to their appointment the receptionist greeted the woman and man and she gave them both their paperwork to fill out , they both left and went to the car, shortly the man and woman came back in demanding to be seen right away , the receptionist said that their appointment was at 2pm , he then started yelling at his wife who he called Mira , reacting in a very hostile way towards her telling her she lied to him about him about his appointment time that was suppose to be at 1.00pm . Then he turned to the receptionist and started yelling and being verbally abusive to her about the $10.00 fee for PPE , he said that he will not pay for the staff to do their job . He demand to speak to the manager , she told him that she was at lunch and that she will be back at 2pm . shortly the manager came in before she can say get through the doors or say hi he started screaming demanding why he is paying $10.00 fee for PPE and he will not pay $10.00 that they need to eat the cost , and he is not paying for anything . The manager was just walking through the door she didn't get a chance to even get behind the desk he did not give her a chance to say anything or get ready to start back working .He was very disrespectful and he was talking down to the staff members ( both girls )I've been a patient with Creating smiles for over 11 years and for a human being to behave like that in public is a disgrace , he even went on to threatened the staff members and said that he was going to leave bad reviews because they wouldn't eat the cost of $10.00 , so sad . His wife had no voice she was in silence only when she called him out by his name Fakher and said to lets go. This person complaining about $10.00 in this pandemic where the cost of everything went up , even going to a restaurant

A perfect example of medicine turning into nothing but for-profit…. I had an appointment on 21 DEC 2020 @ 2pm for a regular dental exam as a first time patient at Dr. Yen Nguyen, DDS office in Lutz (17553 N DALE MABRY HWY Lutz). After finishing all the paperwork, the receptionist went over my insurance and said that I will have to pay extra $10 for PPEs. I asked, “What you mean by PPEs?” She explained that I will have to pay for facemasks and gloves used during my exam!!! By the way, the receptionist was not even wearing a facemask… I asked for the office manager and I had to wait for few minutes until she came back from her lunch. Not a surprise, also the office manager was not wearing a face mask, and she came out to the lobby to talk to me. The office manager explained that since COVID started and all patients are required to pay $10 for PPEs. I told her that I will not pay the extra $10 for the PPEs because I find it unjustified and I cancelled my appointment. Now, I would like Dr. Yen Nguyen to answer those questions for the sake of all new patients that will go through the same experience: Is it not required to wear gloves with or without COVID? A box of masks is $15 for 50 masks... So why are you chagrining $10 per patient? IS this considered price gouging during a pandemic? Why your office did not mentioned the $10 upfront when they called to confirm the appointment over the phone? Is this false advertising? As a dentist, are you trying to make the extra buck and profit from this pandemic?

I would give this NO STARS IF I CAN HELP IT!! Decided to make an appointment in this office for a new patient exam and cleaning. The girls at the front desk were not wearing a mask, asked us to file out the paper work and we did. While the receptionist gave us a review of our insurance benefits, she asked us to pay for a panorex because the insurance will only pay for a full mouth series. Tried to sell us services like we were in a car dealership. I told the girl that we will opt out for the panorex, and she stated the doctor has to make that decision. Obviously the insurance companies have their rules for a REASON to protect themselves from scammers!! She then tried to sell us the oral cancer test, and we told her no will opt out on that as well… we just want our exam and cleaning. She then told us, the office charges patients $10 for PPE. It was shocking dentistry now became a BUSINESS!! THIS OFFICE tries to SCAM patients out of as much money as they can get out of them! Charging $10 for PPE is ridiculous, a box of 50 masks on Amazon costs $12. When we asked to speak to the office manager, the office manager wasn’t even wearing a mask. What PPE is this office wants to charge patients… and they are not even wearing a MASK?!?!?! We saw at least 3 employees and were not wearing a mask. The lab coats, goggles, and masks are all multiple usage. When we confronted the office manager about her not wearing a mask, she pulled it out of her pocket and she said ohh there it is, I have it in my pocket! This was our first impression and we didn’t even went past the door to the clinical side, and our first impression was that this office is they are after MONEY MONEY MONEY!!!

The staff at Creating Smiles is very knowledgeable and has always gone above and beyond for our family. There is a true sense of passion in this office! Dr. Yen Nguyen is a SKILLED and down-to-earth dentist. She is patience, gentle and cares deeply about her patients and will always go extra miles for them. Highly recommended this office, and thank you to the staff at Creating Smiles for always taking care of our family! For the negative reviews... Based on the fact that they were so out of line with previous positive reviews, I am wondering if perhaps the person had a personal agenda. 1

Creating Smiles is a phenomenal Dentist! I have been going to them for several years now and in that time I have moved 3 times and still insist on driving 45+ minutes to them because of the service they provide. Those that work here are personable, professional, and skilled in their practice. I have had to have cosmetic work done by them and it can be described as nothing short of perfection. They do whatever then need to do to ensure you are completely taken care of and satisfied with their work. This is the place that you should trust with your smile.

Office staff are very rude and do not care about their patients and will deny service if you express any pain you are in. Staff will yell at you and when you explain to them that they are rude to you first they will tell you that they want you to get services done elsewhere . Very disrespectful staff they truly do not care about well being for the patients.

I recently moved into the area and was happy to find a dentist who can see my entire family. The appointments were easy to make and the office was very clean. Dr.Neguyen was very thorough and gentle. I even had an oral cancer exam, which noone had ever offered me before at the dentist. Highly recommend. Gemma also is helping my wife maximize our insurance benefits between this year and next to save money because she needs a lot of work. Thanks Creating Smiles!

Thank You For always improving my smile - the front desk (Gemmah) has always been amazing and informative. If your look for a great dentist in lutz's area this is a great option.

I had my wisdom teeth removed by Dr. Solomon here and I must say, he was the most amicable doctor/surgeon I have ever met. He's such a nice guy and he made every second of the surgery enjoyable, even the uncomfortable parts. My favorite line of his: "Tell me if this feels like a pinch in any way. Even if it's a little bit of a pinch, it's still a pinch. Your girlfriend wouldn't be 'just a little pregnant', right?" Even without laughing gas, he would have me cracking up.

This is one of the most professional and well run dental practices in town. I actually look forward to going in for my cleanings!!

Dr. Yen is the most gentle dentist we've ever worked with. She makes going to the dentist much less scary. My 9 yr old niece loves her.

Called the cops on me for talking ... Im a loud talker and refused to give me the name of the receptionist who called... I think its adria or alexandra some spanish lady i need corp number tho to report this hate crime. The police even said it was messed up to call them.. Smh racist establishment

I went for a basic cleaning and I cannot believe they said I have gingivitis, bone loss, require debridement, need irrigation, plaque etc when I HAD NONE OF THOSE. I knew they were trying to cheat me when I was told "another dentist place might give you a different diagnosis" when I asked I need to get a second opinion before taking care of all these since I go for cleaning regularly and no one has ever mentioned me that I have all these problems in my teeth. All these problems can't magically start with this place. I went to another dentist and she said mine are the cleanest gums she has seen in her entire day and completed my basic cleaning with no problem. I have some cavities that I need to take care of but I am not going back to Creating Smiles as they don't create smiles. They tell you bogus stuff and want you to spend money on things you don't have to do. I wish there was somewhere else I could complain about them.

Thank you to all the staff you guys always treats me like a family and always smile and even watch my little one while Dr.Nguyen work on my teeth.Special thanks to Gemma to watch my little one everytime I have appointment you guys are the best.Highly recommended to everyone !