Aspen Dental

The dentist was wonderful! And all the staff very friendly and kind and professional and efficient. Good communication all around. Glad I found them

I'm satisfied with the visits I had at Aspen Dental. The staff are really nice and they seek for better customer experience which is one thing I liked. Particularly, Dr. Thompson, Mr. Iman and Lady Tania made my experience comfortable and convenient. Discussing with them was full of interesting details and positive outcomes.

ABSOLUTELY DO NOT BRING YOURSELF OR FAMILY MEMBERS HERE. THEY DO NOT CARE ABOUT YOUR TEETH, they will leave you with time lost at work, pain, and reschedule you even though you’ve explained you are in pain and have missing teeth BECAUSE OF THEM!

I'd been having trouble with a molar on my right side, and I'd seen 2 dentists over 2 years. The first one was supposed to fill a regular cavity with porcelain filling, but he didn't fill it right and so the cavity continued to worsen. I moved to IL, and saw someone at creative smiles as an emergency because my tooth pain got worse. Big mistake! They were rude, unprofessional, and they didn't listen to me when I tried to explain what was wrong. They said all I needed was another filling (a mistake) and that made my pain even worse. I went back to creative smiles a few weeks later and they said they couldn't tell if it was something more serious (like a root canal) and they sent me home after refusing to take my X-rays and drilling on my tooth without explaining why. I should've gone to Aspen Dental in the first place. They were extremely caring, they listened to me recount this long story, and they did a full X-ray of all my teeth and helped me with diagnosing the problem. Turns out I needed a root canal (after all!) because my tooth was essentially dead, and they performed a pulpotomy to lessen the pain. Now my tooth is sore, but nowhere near the excruciating pain before. They also gave me a full detail of what it would cost with insurance and were patient whenever I had questions. 100% would recommend this place. They are SUPER NICE and they do great work at a relatively affordable rate. Thank goodness someone in this town does!

It's not affordable. They are a rip off. Doing whatever to use all the insurance and didn't actually do anything plus making me pay out of pocket. I will never go back again.. Not only out of pocket at visit but now another bill in the mail. I have really good dental insurance.and I shouldn't have any cost out of pocket for the first $2000 it wasn't even close. Basically charged me the whole cost. Unreal... I'm not paying it. Never. I'd rather them fight with my insurance.

if only there was a way to give less than 1 star. Is it a Patient Care Dental Office- NO, is it a SALES office- YES. Nothing can ever be completed without layers of extra being added.

Dentist was very rude to me and made disparaging comments. Go here if you want to be shamed and made fun of by your dentist.

Worst dentist on this earth. First off, they start with being pleasant and like they know how to do anything. Wrong. Months later multiple crowns done wrong. Lots of pain and trauma. Had a crown ripped out of my mouth, bruised. Got a refund for one of them. I had to go to a REAL dentist to replace 3 of the crowns Aspen dental did. Please don’t ever go here. These people are terrible and know nothing.

Staff were nice enough. Billed for a service the insurance wouldn't cover. Seemed deceptive and they probably should have had an idea and given a warning that it might not be covered. Didn't really need the service and when I called back, the person tried to lay it all on the insurance. Yes, I know insurance companies are terrible and can deny claims, but on the flip side, how about not up-selling unnecessary treatments? Simply disappointing.

Went to Aspen Dental because I knew I needed my teeth removed and to get dentures. I thought the first visit was alright but found out they did the mouth impressions so bad that when they made the immediate dentures I can't close my mouth with them in and they dig into my gums so bad I cry. On my first check up after having my teeth pulled they didn't really check the healing of my gums like they were supposed to. They focused on trying to grind down the horrible fitting immediate dentures that still dig into my gums and I still can't close my mouth with them in. I also noticed that they way over schedule for 1 dentist. When I was having my teeth pulled the dentist kept being interrupted and told "you have a patient waiting in 4", "you have a patient waiting in 5" and so on until he had every available little cubicle filled and he is the only dentist working there. Also beware as this Dental office will charge you money if they have to write you a prescription. All around I'm a week out from having my teeth pulled and I am still in massive pain even without wearing the immediate dentures that were made ill fitting (more like made for someone else). Edit: After speaking with someone from the office on the phone the girl decided to be insulting saying "you can't speak or eat without teeth." They also refuse to refund for ill fitting dentures they made. They keep pushing to make adjustments and refuse to admit they made them wrong. They also won't show proof they used my bite mold to make the dentures as they said they got rid of the bite mold when they should at least have a digital scan of it. Save your money and go elsewhere. Edit #2: After multiple times going back and them making adjustments to the ill fitting dentures and the dentures keeping me from closing my mouth, the had me come back to do an alveoplasty. The dentist dropped the drill when working on my bottom jaw, had an assistant wipe it down and then kept going. I now have an infection in my mouth that

Today I had my implants put in for my comfy lite Dentures to snap on to. Dr. Was awesome! I was very nervous and he handled things perfectly. I can't wait to heal to continue with the procedure. I've never had my bottom denture handled right. He assured me he would make sure they fit and look properly unlike the Dr. That installed them 2 years ago in another state. I had a amazing experience go get your implants installed by him.

It was fairly quick and straight forward. Kind to kids and very understanding

Permanent crown just came off a second time. And was chipped a few weeks ago. The manger is a unbelievable and told me I must be doing something wrong. Of which is eating food. I have been acused of grinding my teeth which clearly isn’t the case since none of my teeth are worn and my other permanent crown is just fine. The funny part is my other permanent crown I have had in for 6 years. It has never came out once. A $600 permanent porcelain crown I have had since August. Not only that but my cavities I got filled in August were done incorrectly. Which was confirmed by another dentist and the Aspen manger Tanya is refusing to refund me for the cavities and crown.stating “I do not know hat other dentist do at their practice just mine.” Do not go here service is bad and if you have insurance they add extra things on the fancy x-rays, fluoride, $100 tooth brush, and special cleanings. I will be going to another location to get this sorted. I am being taken advantage of because I am 22 years old and am being treated like a child. I would like my $800 wasted back.

Best experience I’ve ever had, everyone is so nice & patient.

I wish I can give zero or negative star, horrible experience.They are playing tricks and trying to con patients. In general, regular checkup should include examination and cleaning. However, they intentionally split this service into several parts and charge each part to the maximum of your insurance. Now the check up consists of "diagnosis" (I am using quote here to emphasize) , cleaning and post-cleaning. In that case, you can't use your insurance to cover your regular check-up and you have to pay extra if you want both "diagnosis" and cleaning. In addition, they tried hard to challenge your IQ to buy their useless services (pretty much like a car dealer). Sorry you didn't succeed because I had a PhD. If you don't want to be treated like a fool, stay away from this place.

Very friendly and upbeat and concerned about meeting individual needs.

I have a bad tooth and called them fost thing in the morning, to see if I could get in to see the dentist. I got an appointment for later in the day and was seen in a timely manner.

Everyone was very nice and informative. They went above and beyond to provide great service.

I gave them 3 chances and was VERY patient. In short, they don't respect patients time and they push unnecessary products/services on patients. My major complaint is with scheduling. I wanted a cleaning. I scheduled. That day I got 5 calls from various representatives trying to confirm insurance etc. It was horribly disorganized and interruptive because I was in classes all day. People from Florida and other states were calling me. In the mix I missed a call that they had to reschedule because, "they overbooked". I rode my bike 30 minutes across town to find out they rescheduled. Ok that's my bad... so I rescheduled. Then the following weekend they called me and said that they needed to reschedule again. I was starting to get irritated but figured I'd give them a third appointment date. On my third date I got there at my scheduled time. I waited 30 minutes for x-rays then another hour in a chair waiting for someone to start my cleaning. Like always they said, "we are understaffed, sorry for the long wait." My appointment was at 11 and at 12:30 I was still waiting for service. They said that a surgery was taking place and that the dentist was caught up with unexpected surgeries? What? What is this place?iu On top of that, they brought in a dental hygienist who was more like a saleswoman. Saying that the condition of my mouth had deteriorated so drastically that I need antibiotics and all these deep cleaning and prescription rinses etc. It just seemed fishy because I just went to another dentist 6 months ago and they said my teeth were in great health. Somethings really off here. I had to leave because I have to get back to work. Never got my cleaning and never saw a dentist in three tries and being there for an 1 1/2 hours waiting and waiting and waiting. Hands down the worst dental experience I have ever had in three countries, two states, and 5 dentists. Horrible service. I will be getting a second opinion from a reputable an ethical dentist. If you do go here,

All the staff at Aspen are kind and professional. The office is very clean and has new high tech equipment. I would definitely recommend them to my friends and family.