University of Illinois at Chicago College of Dentistry

Why does your phone number not work I live a hour away and need to make an appointment for my 6 year old.

It’s been 3 months that I’ve been calling during your office hours but no one picks up! Leaving a voicemail doesn’t work at all either because no one calls back.

I been trying to get a appointment for my daughter since 11/22. With out success...

Oral Surgery department gives you the option to "leave a message," however the mailbox cannot accept anymore messages because it's full. Can't even reach the surgical department because they refuse to pick up their phones.

I wanted to thank Maritza Aguilar for a very quick and efficient help with my records. She did not waste any time, I had received what I needed very quickly without any delays. She does what she promises, thank you for being efficient, helpful and sweet!!

Called early in the morning to make the 1st appointment and it was quick, no wait on call. On the appointment day check i. Process was easy but the wait was long. Its worth. The wait when you are tight on budget for dental expenses. I would recommend this to everyone.

unfortuntealy you are trapped by going here if you have medicaid and are an adult that needs treatment. try to work in advance as in Emergency cases, they can not work with the disabled or chronically ill population. I just was tricked and lied to by an intern who represented himself as the surgeon to work on me next week! I found out at scheduling, nope! I get a mystery surgeon the day of! That doesn't work for complicated cases and all of my concerns were disregarded. Please if you have chronic illness do not let yourself get thrown into the rotating provider treatment plan. I have no idea how to get out of it myself and now am terrified for my safety as a patient there as they are not taking the time to listen to their complicated patients. It is absolutely terrifying and discouraging that they are ones only choice for dental emergency help. the phone trees are the least accessible in the world and dont even allow you to leave a message if you can figure out what department or person you need in the first place. they max out at 15 messages but are supposedly cleared every hour. I have yet to speak with a pleasant person in the call centers. One even made it sound like a chop shop for the uncooperative peds. multiple family members of mine need treatment here and im quite scared for our future as UIC patients

this place does NOT take walk-in's. Don't waste your time or gas driving up there hoping to be seen.

Does anyone know how long it takes to get an appointment with them? My daughter has been having pain due to cavities and her dentist sent out a referral to UIC since JULY and I still haven't received a call!! Just took her to the dentist again and it got to the point where she needs root canals

I’m going to report them to the appropriate agencies. Too many people with state insurance have no option and they are referred here and can’t make an appointment I had a referral for root canal in June and it’s Jan. I have a lump and just want an extraction but places don’t accept insurance. People don’t have the funds to go around insurance and to my understanding dental neglect has been taken seriously after children died due to not being covered. What’s the point of coverage if you can’t use it?

My review is for Pediatric Dentistry. Shira Bohr, the resident that sees my son, is INCREDIBLE! My son is terrified of the dentist. He has a million questions and won’t sit or let them touch him or anything.. she manages to give my son shots without him realizing there’s a needle involved! She calms his fears and listens to everything he asks and says! She plays his favorite songs on a loop for the entire hour appointments to keep him calm. The people that are working here actually seem to want to be here! They want to help you!! I’d also like to add that at our first appointment, the consultation, my son had been in pain from a tooth and they squeezed him into the “emergency” area to make sure that we could go home and not be in pain for the next month until the next appointment. I would have given 5 stars but it is important to add that appointments are at least a month out and calling the place is basically impossible if you call after the first hour or so they’re open. But once you hit call the moment they open, and still somehow wait on hold for 20 minutes, and make your first appointment…… you then deal with your resident directly by email. Appointments are still about a month apart, but I’ve had a great experience with the actual facility and anyone I’ve interacted with there.

Although I have yet to receive treatment, I just want to thank Maritza at the front desk. She was absolutely amazing!! So sweet and extremely helpful. She is also quick and efficient in her position. I saw that her upbeat positive attitude shines through with everyone she encounters. Really grateful for her help and attentiveness. ♥️ God Bless 🙏🏼

Oh Noooo, please Go Elsewhere. I've Been On Hold For 2 Hours And This Is Very Unprofessional Smh. This Entire Building Need New Staff. REPORT REPORT REPORT 😡

Been like two years since my dentist first sent them a referral for my oral surgery and they sent another one after my last cleaning in November. I have zero hope anyone will contact me or I will ever reach someone on the phone.

Calling well before 4:30, answering service discloses it's past business hours 🤔 opt to leave a message...that function is inoperable 🤔 sooo do I call back oorrrrrr just show uppp???? Odd

Waited a while for them to answer the phone when they did whenever was on the phone was extremely rude.

I arrived by 7:33am. We weren’t permitted into the oral surgery location check in until 8:10am which is understandable but the beyond rude and snarky receptionist gave everyone horrible service. I was advised by my dentist that if i arrive early i may receive treatment for oral surgery without an appointment. As they don’t answer i wasn’t able to make an appointment but once there as the 3rd person in line got told to get back in line and wait only to be told that i could get an appointment in september 2023 then got switched to june 2023. I need oral surgery much sooner than in 7 months and Uic needs better staff who can work with people properly in the front.

Trying to make appointment for 18 months Visit 2nd floor 6times to create appointment All they do is sending notes to students/management That’s it… Nobody contact back for appointment Sad

I was emailed back in April for a referral that it was first come first serve and my son would be put on a waiting list. Well we’ve been waiting since April. I’ve tried to call to make an apt but no one answers and the mailbox is full so I can’t even leave a message. Hope someone sees this and we can get my son in soon.

Unfortunately when working with any type of government funded agencies there WILL be a long wait. I don’t mind ever waiting for an hour on the phone because I get it. They’re busy. However the people on the phone are so rude. For what? I also understand that maybe they don’t speak with the most pleasant people. But if I’m being nice and respectful, why are you being rude? It makes an already stressful situation much harder. I will say that the actual dental staff and doctors there are pretty great. They’re understanding and patient. 3 stars for the phone receptions