Westbrooke Family Dentistry:
Westbrooke Family Dentistry is a dental practice located in West Des Moines, Iowa. The practice is open from Monday to Friday, with Saturday and Sunday closed. The primary category of this business is a dentist. The location of the practice is at 5000 EP True Pkwy, West Des Moines, IA 50265. The phone number for the practice is (515) 223-5673.
The practice has received several positive reviews from its customers. One customer mentioned that they have been seeing Dr. Dempsey and his staff for over 20 years and have never met a more compassionate, caring, and gentle dentist. The staff is courteous and professional, and the atmosphere is like a family. Another customer mentioned that they have been going to this practice for years and appreciate the great staff, organization, and efficiency. They also like how they can manage their appointment reminders online.
However, one customer had a negative experience with the front desk staff. They mentioned that they were asked about their payment before any services occurred and were told how much they would owe. But, when they called to get their X-rays sent to their new dentist, they were told they had to pay over $400, or the staff member named Charlotte would not send them. The customer felt like they were lied to about their payment and that their records were being held hostage. But, they later updated their review to five stars after Dr. Dempsey himself sent them their X-rays and figured out what was happening with the front desk staff.
Overall, Westbrooke Family Dentistry has received positive reviews from its customers, with some exceptions. The practice seems to have a caring and professional staff, and customers appreciate the organization and efficiency of the practice.