Stony Brook Dental Care

Zero stars. Total scam. After paying for a few visits I was told to see three specialists, before starting TMJ treatment. One specialist questioned why I was referred as nothing was wrong. Once all three specialist were seen, it was time to begin TMJ treatment. This is where I was hit with every excuse possible. I was told they had let their billing department go, a third party from their office. Due to this I would have to bill my own insurance. That included acquiring my own prior authorizations. This was after three months of waiting for this to happen through them. Nothing had been accomplished. Once the secret that they open bill, came out I was done. This meant that the whole insurance dance that I was told to do was a waste of my time and effort. I'm a mom. Not in Healthcare nor up with insurance lingo. This was a foreign area for me to navigate. I feel it's terrible to expect patients to handle this on their own. Open billing meant that I was on the hook to pay whatever insurance did not. As much as that makes sense, it doesn't because, this went against everything their office personnel told me. I was told that it could be up to a large amount of money to have the procedure done but they went with what my insurance company dictated the price would be. They tried to keep within the parameters of what insurance dictated was correct pricing. I was told that this allowed pricing to be fair. I was also told it could cost zero to a large amount of money and my insurance company would let me know the final price. Once my insurance company reviewed their policy I was told differently. They were very concerned as what I was telling them verbally vs what the contract read were miles apart from one another. I don't know about you but I don't like being lied to. Strung along. Milked for money until the big dollar event, just to cancel it all. That reads scam all the way. I have requested my patient file five times. I have emails, phone calls, etc. It has been

Beware! They do unnecessary procedures such as oral cancer screening without asking during routine cleanings. Insurance only covers cleaning and X-rays so they expect you to pay the $73 out of pocket. Total scam.

I've had about 5 appointments with Stony Brook Dental Care regarding a frenectomy surgery to help remove my tongue tie, and the accompanying aftercare. I paid a very fair price upon my first frenectomy, and all of the follow up appointments were included in that initial cost (I've been back at least 3 times, one of which they actually removed more of the tie with the laser again, no extra cost). All of the staff are very kind and enthusiastic, taking the effort to remember me and make me feel welcome. The office itself is very nice and clean. They worked with my insurance and were very clear on pricing and what I can expect, which was also very reasonable for the amount of time and work spent on my procedures. The doctor is very knowledgeable, and clearly explained my issues and what to expect with all of this. They work with me to find appointment dates/times that work with my schedule. I have absolutely no complaints, I'm always looking forward to my next dental appointment!

I’ve been going to Stony brook dental for a few years and have been treated like family every time I come, I would highly recommend them to anyone.

If you have TMJ issues, seek treatment elsewhere. They will charge you out of pocket for TMJ appliances and if that does fix your problems then they will leave you hanging. Dr. Barnett is a snake oil salesman when it comes to TMJ treatment.

I don’t even want to give 1 star. They scammed me out of money. First they did a filling on my back molar 2 weeks later I’m told I need a root canal because it was still hurting. So I get a root canal and with that you have to get a crown. Get all that done the whole time the crown was in my mouth it felt like it was too bulky my gum was always sore. But I never went back because I had been so unhappy with the work they had done on my mouth and my husbands. A year and half later I’m chewing and my crown comes off. The buildup and everything. Of course it’s a Friday and they are closed so I go to another dentist because it’s bothering me. Just for this dentist to tell me my tooth isn’t able to be saved. There’s still decay and once he would go to get that out my tooth would just break because it was already so far down. I take care of my teeth and the other dentist said after a year and half he highly would doubt decay would be back with the way I take care of my teeth. I ended up having to get the tooth removed. After spending all that money trying to save it I still lost my tooth. Thank god it’s in the back of my mouth and not noticeable. I would not recommend anyone to go here. I had my front tooth fixed a small chip within 6 months it came off. They fixed my husbands front tooth where half of it was broke off and it doesn’t even look like a tooth. The dentist is nice but as far as anything else don’t go here!!!

Excellent staff and very friendly and helpful.

I have been trying to get someone to call me about getting my mouth guard ordered but no one will call me back. It has been months. Can someone please reach out to me?

Call him right now! This man just changed my 1 month old daughters life.. she had a super tight mouth. Needed buccal,lips and tongue ties fixed! Super nice staff as well. They got us in within 2 days and procedure was quick! Highly recommend

This Was The Best Dental Experience I've Ever Had. The Doctor And Staff Have A Way Of Making You Feel So Welcomed. The Prices Were Extremely Reasonable, And The Office Is Spotless. Anyone Looking For A Non Judgemental Comfortable & Reliable Dental Experience Call StonyBrook Dental.

The dentist is great but the office staff are horrendous. My daughter had a procedure in Dec. 2020 and here we are in July 2021 and we have yet to be reimbursed the amount our dental insurance covered. At this time, this office has been paid twice; what we paid up front and out of pocket and what our insurance paid. And here we are 8 months after the procedure still waiting for them to reimburse us. To make matters worse the office refuses to communicate with us. I've called the office at least 30 times over the last 6 months inquiring about an update on reimbursement. Most of the time, no one at the office picks up and I'm forced to leave a voicemail. Not one time was my call returned. Not once. On the rare occasion they do answer the phone and I get to speak to one of the two women working the front desk, I'm told they're working on resolving the issue. I conclude each of these calls by asking them to update me when there's progress and again not one time was I ever called or updated. I don't know how an office with such poor follow-up and such abysmal customer service stays in business. As a fellow healthcare worker, I'd be embarrassed. Do not go here if you have any other options and if you are forced to visit this practice, do not pay anything before the claim is submitted to your insurance or you'll find yourself spending hours and hours calling an office that wants nothing more than to ignore you.

Been coming here so long. They are like family and they treat me as such!

Stony Brook Dental is the best I have ever dealt with. Thorough and detailed, Dr. Barnett and staff communicate every procedure and need with great care. I recommend them highly.

Dr. Barnett released 5 ties (tongue, upper and lower lips and top buccals) in my son’s mouth when he was 3 months old. It improved our ability to nurse and decreased his gas and discomfort. He is now a much more content baby. The procedure went smoothly, but the thing I appreciate most is the follow up care. Dr. Barnett and his staff take care to make sure you understand what to do to get the most out of the procedure. They instruct you on how to care for the released ties and schedule follow up appointments to check healing and progress. None of these things happened when we had my daughter’s tongue released with ENT. I highly recommend Stony Brook Dental Care!

Best dental experience hands down!!!

Incredible experience! Friendly, courteous and professional staff. If you want to feel like family, this is the place!

Dr. Barnett and his staff have been taking care of our family for years. They always do an excellent job. Highly recommend

Dr. Barnett and staff are always personable and professional. Highly recommend he and his team. Office is clean and procedures were fast and painless! Thanks Dr. Barnett for your time and care!

The dentist is top notch, however it's not worth having to deal with his wife at the front desk. She is rude and pushy. I was sent an enrollment for their in house insurance and I accepted the cheapest plan. The front desk proceeded to tell me that she thought I should have gotten the more expensive plan and would go ahead and unenroll me herself and put me in the more expensive plan. When I told her I couldn't afford it she told me that maybe I should get another job. I will never again return to that office bc of the simple audacity. Go somewhere else. You'll be doing yourself a favor.

Excellent customer service and follow up. Dentist isn’t too bad either