Gentle Dental Warm Springs

Absolutely horrible customer service. Droped the ball several times on getting my referral to get my root canal done. They set an appointment to finish the dental work at their warmsprings location and when I arrived had zero idea why I was there, and then pretented to tell me I was there for a teeth cleaning that was 350 dollars and was an upsell that i didn't request and wasn't covered by my insurance. This isn't the first time they completely blown it as a medical office. The worst thing is I'm going to have to deal with them until I get my dental work done. And no I still haven't got a referral to get my root canal done after several weeks of them telling me they took care of it. I'm going to have to go to my insurance and this with and handle it all myself. Completely worthless staff.

Great place, excellent doctors and office personal in general. Doctors assistant are so professionals. Caring about the patients needs and comforted. I'm very happy I'd went to this place for my Dental work. Thank you so much for such a great work! 🙏👍🎉😊.U absolutely recommend Dr. Tracy Ransdell, DDS thanks to Angela, Martha Dr Tracy" right hand" Martha it's always here for the patients she's One of a kind person. Thanks to Kianna, Carol, Marley and Sergio God 🙏 bless you all !!! 🎉🎉😀👍

Such caring staff and strong work ethic. Any questions or concerns you may have are answered in a timely matter. Shoutout to my son's orthodontist, his bite is now prefect!

Dr. Thomas is a great Oral surgeon great experience

Mixed experiences. It depends on who you get because I've dealt with some that were great and others that weren't. May the odds be ever in your favor.

DO NOT GO HERE. I got an unnecessary crown put on by Dr. Tracy Ransdell about a year ago. I was having issues with it (sensitivity, pain, etc.) and I was told that it takes time to heal. Not even a year later I decided to go to another dentist due to distance for a cleaning and when I saw my x-rays I was speechless. THE CROWN WAS NEVER SEALED! IT LOOKED LIKE SOMEONE JAMMED ON A CROWN WITHOUT A CARE IN THE WORLD. On top of that they shaved down my actual tooth way too much. I then realized that I probably never even needed a crown in the first place. The new dentist explained exactly what was wrong and was in shock that someone with an actual DDS degree would ever put a crown on like that. It was an expensive and lengthy process and I should have NEVER trusted these people.

This place is not great. I had two root canals and the woman doing the procedure answered her dirty cell phone four times while operating on my mouth (without washing her hands or changing her gloves!). She also gossiped with her assistant the entire time, disregarding the fact that there was a person right underneath her. Then it took about 2 hours to put on a simple temporary crown, and when I had my permanent crowns put on, they shaved them down too far (and the person doing it was not very nice- she asked to shave down a different tooth so they would fit better and got upset when I said no and shaved them down too far after). They are always trying to sell you something as well, knowing that these products are very expensive. I paid so much for these services, it is such a shame to have been treated this way. Go to a private dentist if you want truly better dental care. This place is for the birds. I also wanted to add: this place told me I had gum disease and charged me $450 for a cleaning I didn't even need. I went to a REAL dentist months later and he actually apologized for the treatment I got at Gentle Dental. I also was told I don't have gum disease, and that 80% of the procedures I was recommended to get at Gentle Dental were complete BS. All this place does is upsell, they don't actually know what they're doing. Please go somewhere else.

I have been going to the Gentle Dental on Warm Springs and Spencer for a few years now. They are all wonderful and professional people. They have great attitudes and are always available to answer all of my questions. I would recommend them highly! I refer all of my friends and family to them. Thank you Gentle Dental!

Thank you to Gentle Dental for the professionalism and great service they provided to me this morning. Upon arrival, I was greeting by James at the front desk. He made me feel comfortable and excited for my appointment. Sergio did my cleaning and was very gentle and informative. After my appointment, I met Janise and Angel and they also very professional and easy to walk to. Gentle Dental gets a 10 out of 10 for me. Highly recommended!

Thank you Maria for being so sweet and caring! You were the best!

Was here 4 years ago and I went back today Maria and her team were most helpful. Maria walked me through the whole process and was able to answer every question she seemed very knowledgeable. Already scheduled my follow up visit and my husband will be going soon too 😁

MARIA WAS AWESOME I WAS SHAKING SHE CALMED ME DOWN AND TOOL GREAT CARE OF ME AND MY CHILDREN

Thank you Taylor for your excellent job in taking my x-rays!! Your the best 😁

Recently moved to Vegas and I’m glad I came here. The staff is super friendly and welcoming. Got a deep cleaning to get Invisalign but man I had bad experience before in different dentist office but here dang! I can’t believe I’m saying it but I loved it Sergio was super general and makes you feel at ease. I would recommend this place to everyone!

I had a scheduled appointment today at 9am got there at about 840am. Filled out my paperwork then I was taken to get X-rays taken. Really nice girl took my x-rays and told me the dentist would be with me. She left at about 930am came back about 30 mins later telling me the dentist was on her way. I ended up waiting for over an hour and a half. Then was told she arrived so I waited another 10 mins. Then was told she still in her car taking care of her issues. I was already so upset and had waited so long to not be taken care of. I ended up leaving and told the girl at the desk that I shouldn't be charged since no service was provided and ok plus I waited for so long. She said they wouldn't and the manager provided me with my X-rays, and she told me she's human. She was also very nice,but will not be coming back to this location and won't be recommending them either. Very bad service from dentist. Bottom line she needed to leave her personal problems at the door

345$ for a 5 minutes supposed to be deep cleaning, A lot of up sell , out date equipment, at least the doctor was nice,

Very nice staff! Although long time dentist retired the new dentist is (so far) professional & thorough

The front desk lady removed my appointment after I called to confirm my appointment yesterday morning(11/11/21 around 9:40 am) But the hygienist (Sergio) accepts me in for 6 months cleaning and the assistant lady helps me with the x-ray. She is Latino and so helpful. Angel explains may be from the miscommunication causes the appointment removal.

Great experience. First time at Gentle Dental. Making an appointment was quick and easy and lady on the phone was very friendly and helpful. New patient appointment went smoothly with X-rays and 3D scan. Thank you Martha and Dr. Randall, see you soon

I really love this dentist office. I’ve been to 3 gentle dentals and I’ve always received consistent service. Unfortunately I don’t have insurance they take and can’t afford the cash prices otherwise I’d stick around. Dr. Tracy is especially special. Smart lady, kind, and just wonderful to interact with while she works. The dental techs are friendly and personable. Dr Choi is especially wonderful as an ortho too. Great place! Reception is efficient and patient.