Shadow Mountain Dental Group and Orthodontics

Pretty smooth cool experience, nice beautiful workers that makes great conversation, you don’t have to wait to long, I feel like I even made some friends like Dr.Guron. Perfect place to attend.

Front office staff are very rude, unprofessional, and clearly do not care for your time. When I asked who the manager was, I was surprised to be informed that it was the grown woman, Angie, who had been cackling and joking, with what seemed to be a doctor, about inappropriate jokes. This whole establishment is a joke and is riddled with unprofessionalism. Save yourself the trip and invest in better care. Call and speak to whom? The manager? The one I mentioned in this review? Absolutely not. Get a new crew in the front. Maybe someone that can actually run an office.

Don't go here! My insurance changed from PPO to HMO. I selected this place strictly because it was close to my house and had good reviews on the Cigna site for providers within our plan. I was duped. It started normal. Got X-rays, they had all the latest equipment, etc. Next, got put in the dental chair and was told the dentist would be right in. He strolls in 30 minutes later, examines my teeth, tells me my teeth look great, but I have bleeding gums when he pokes them with the depth gauge. He recommended a deep cleaning and leaves. Another lady comes in to "go over the costs." She tells me that a deep cleaning is $375. I balked at the price, so miraculously she tells me there's an alternative for $195. Yeah, that was no better. I asked her to explain the difference between the $375 deep cleaning, the $195 cleaning, and the free cleaning covered by my dental insurance. She couldn't explain. I felt like I was being finessed. Seemed like a bait and switch to me. So, I said, no, I will just take the regular cleaning. She proceeds to tell me the hygienist is busy with another patient and I will have to schedule another appointment. I said, no, I came here for a cleaning, not to only have an exam. She says when they are short hygienist, the dentist will do the cleaning. I said fine. Next, comes in a young lady to polish my teeth. She was absolutely horrible at her job. Worst teeth polishing of my life. Firstly, she only polished 4 top teeth and 4 bottom teeth. She rinsed my teeth, told me spit, and thought she was done. Then, when I asked was she going to polish the rest of my teeth, she giggled and said, "My bad." She then proceeded to rub the polisher on my teeth in a racecar fashion - dragging the polisher back and forth over several teeth in a matter of seconds. That was fun (NOT!) Next, I waited, and waited, and waited for the dentist to do the cleaning. He finally strolls in again, cleans my teeth in about 5 minutes flat, and tells me he will see me

Absolutely amazing service! Front desk staff was kind and Venessa the hygienist was remarkable and so patient!

I had to get 3 crowns done today due to my constant grinding and surpressed Hulk mode …woo-saah 🧘🏾‍♀️ Dr. Bingaman and Dental Assistant Dyani did a fabulous job. They were extremely professional, kind and tender in my mouth. All work was done in-house in a timely fashion. Dr. Bingaman has an amazing voice as well😁 He sang as he worked which alleviated some anxiety. I didn’t have much dental work done previously. I truly appreciate you both. Blessings, peace and continued safety. 🙏🏾 😇

I wanted to take a moment to share just how wonderful Vanessa has been with me and my family. Every time I visit Shadow Mountain Dental she is professional , personable and friendly. Making me feel comfortable, even in uncomfortable situations. Thank you for all you do and look forward to seeing you again soon. For anyone that reads this, please know that you can’t go wrong with Dr. Brown, Toree, Vanessa and the brilliant team at Shadow Mountain!

Wasn’t informed i had options with my crown. One being entirely covered by my insurance! They only presented the same day crown option which involves an oop cost. Said they can give a discount and since i thought my insurance doesn’t cover it and it was my only option, i accepted. Only found out i HAD A FULLY COVERED option when i got home and saw another clinic’s quote to me. Called them right away to discuss it and was told a manager will call me. Called again the next day and was told the same thing. Waited 2 weeks no one called!! So i had to call again!! Talk about customer service!! Finally a manager spoke with me but only gave me a portion of the cost back! I paid $600+ when it could’ve been fully covered for a basic crown!! I didn’t need the “better material and quality” crown!! Never going back there unless this crown breaks for the warranty!! BEWARE!!

Great service, Dr Brown and his staff are awesome.

Great experience loved all of them and they are sincerely authentic and informative. I especially liked Josh, he was very skilled and made me feel comfortable

Assistant Josh greeted me with a warm welcoming & made me feel at home. I would most definitely recommend going to this dentist.

Best Dental I’ve ever been to. All of the Staff is professional and polite. Treatment was done fast and the quality is great.

First time here, and Doctor Brown as well as Assistant Josh were very friendly and helpful through my appointment here. I definitely recommend everyone to come and stop by for an assessment with dental health. I am confident that they will be able to provide you with answers towards your dental concerns. I will most definitely be coming back here!

Vanessa is the best hygienist! She is so fun and vibrant, and really cares about her patient and their well-being. It’s so nice seeing her when I come in.

I really like this place coming from California was hard to find the right dentist and I’m glad I stop to make an appointment very good service prices are not high to the sky as other places I ask for quotes

I’ve been a patient here for years. This is the first time I had to wait for everything. Walking in & normally greeted & signed In immediately, not this time. Waited about 20 minutes, then, after being signed in I waited a long time. Finally taken for x-rays & to a room after waiting 50 minutes. Dentist comes in & asks, “how was your cleaning?” My response, “I wouldn’t know since I never had it!” My 10 o’clock appointment was for a cleaning & exam. So, I waited another 20 minutes until the hygienist came. When I asked, “what’s the problem today? I have a wife just home from cancer surgery & can’t be gone so long.” she said, “we’ll do a quick cleaning.” Not at all happy with this!

Excellent customer service and professionalism. The way they care for all their patients and how they welcome us every time with the same enthusiasm and kindness makes me/us trust their office and staff members. Dr. Brown and his assistant Dyani are just exceptional

Special shout out to Dr. Guron and Mo! This place is amazing. 5 star customer service and 5 star dental care. They support the military and accept Tricare as well. We couldn't be happier with their care.

Dr.Guron did my crown after my root canal. Stephanie and Ashley assisted and they were all so nice & comforting.

Dr Brown and Toree were the most amazing well trained and friendly people I’ve had the chance to be treated by. Def recommend these 2!!

I had Vanessa as my hygienist and she was amazing! She was very careful with my teeth and put in a lot of effort cleaning my teeth. Also she was very knowledgeable and friendly.