Custom Dental of Newcastle

Staff is friendly, but dentist is completely lacking empathy and bedside manner. I had a tooth pulled, experienced extreme pain, and large quantities of blood loss a couple of days after the extraction. They do not have an emergency line on the weekends, found this out after calling and leaving a message, so I suffered all weekend with no follow-up call. I called them Monday morning to make an appointment, the staff worked me in for 1pm didn't get seen until 1:40. The dentists professionalism is completely absent and he will openingly mock and belittle patients. He has no desire to help a patient through a dental procedure.

FOR PARENTS OF VAIN CHILDREN When the good doc is working on my kiddo, I pay close attention. His every effort is to make things safe and comfortable. He works quickly without cutting corners. I really appreciate the care that goes along with his skill. He and his attentive team repaired my kid's chipped 2 front teeth today with such precision that I couldn't see a flaw from a couple feet away. His attention to detail was excellent, and the color match could not be better. My 14 year old told me her front teeth look better now than before the incident. 🤯that's a lot of attitude change from when we walked in...back when the world was ending🤣 Dr. Jones finished his work and then hung out to answer all my kid's questions in language she could grasp. Wish I had more than two thumbs, but here they are. 👍👍 This office uses new, comfortable technology in all aspects of patient care and repair. The xrays are virtually painless...done right in your chair unless they are full-mouth pictures. For those, you simply stand in front of a machine that moves around your face. His nurses and hygienists are very knowledgeable and have always taken good care of us. I don't know if they're all family but they usually act like it. The office is clean, bright, and very well temperature controlled (cool and comfortable). They serve all ages here. Parking is great with spots wide enough for pickups. One of my favorite services provided here is the reminder call/text/email a week before and the day before appointments. This really helps me as I tend to be a busy body. They also send out forms via text so you can register from your phone before you even leave your house. It takes less than 5 minutes after you're in the system.

Highly do not recommend this place! Do not go here unless you want more problems then what you initially arrived for. They are always overbooked and seem to be running behind causing for wait times to be longer than normal. Chipped 2 of my teeth from there sloppy pulling and refuse to fix there mistake! A disgrace!

From the moment i walked in the door i felt comfortable. Maryellen made me feel right at home! Dr. Jones took great care of me! Great Job to all!!

Very friendly staff but not a good experience with the doctor. He did a filling and wisdom teeth pull on our 16yo daughter. They didn't put her to sleep for the extraction and only gave her ibuprofen for the pain after. During the filling she was trying to say something after he finished the doctor sat her up and told her she didn't have to try so hard to get everyone's attention; they are all focused on her already and that she only needed to raise her arm if she was feeling pain. He has no idea the life experiences my daughter has already experienced at 16, let alone she's on anxiety and antidepressants meds. A little understanding and compassion goes a long way. We won't be back and can't recommend. Reminds me of an experience my older daughter had with a different dentist that dislocated her jaw while having some work done and when she tried to say something he told her he would have to start over if he stopped now so she let him finish, she has to be put to sleep now when she goes to the dentist because her anxiety. I would've told him to get his hands off me and I'd be going someplace else. And that's what we will be doing in this situation.

What a great experience I had for my son today! The office staff was the friendliest I’ve ever met❤️❤️ The dentist was amazing!! Thank you for taking great care of my son today! It’s truly appreciated!

Hands down the best dentist office ive ever been to! I went in today to have a tooth pulled and couldn't of had a better experience. Every member of the staff was kind and made me feel at home. Very clean and welcoming environment. Dr. Jones and his assistant were awesome. They took the time to explain all my options and when it came down to taking the tooth out they made sure i was as comfortable as i could be in that situation lol. Will definitely be the whole families new dentist.

I loved it, I felt comfortable, Dr. Jones works with professional ethics, he and his team are very kind. thanks

Let's just say, I used to dread going to the dentist. Custom Dental in Newcastle makes me feel comfortable and at ease, unlike any other experiences I've had.

My son and I had great first appointments with Custom Dental today! The staff is extremely nice and caring, and it was easy to get appointments. Dr. Jones seems very trustworthy, he took his time to really explain my issues and options, and seemed rather conservative in his approach, which I appreciate after having a horrible experience with another dentist who tried to push tons of unnecessary procedures on me. Happy to have found our new family dentist!

Great place and friendly professional staff. Only dentist I will let touch my teeth

Dr Jones and his entire staff are amazing!! If you are looking for a new dentist please try this place.

Nice and friendly people awesome dentist

We love custom dental and how nice they always are!

They made me feel comfortable and the staff is very polite and nice!

Always happy, friendly and helpful! I've had many procedures here and am very happy with the results!

Great place, they listen to the customer and handle all of their needs.

Dr. Jones and staff go above and beyond to meet their customers needs!

I am looking for a new dentist and glad you are local . We have insurance so need to see if you guys accept that .

This dentist office is incredible. I am so glad I made the switch and started coming here.