Dentistry at 1818 Market St.

Great service as always. Need to hire more hygienists as they’re fully booked for the next few months.

Pleasant and confident experience

I was visiting Philadelphia on business and developed some symptoms that potentially indicated a dental emergency. On recommendation of one of my Philadelphia colleagues, I called The Dentistry at 7:30 am. I expected to get voicemail but a staff member answered. I explained my situation. He initially said they could take me the next day, but while we were on the phone he saw a cancellation and was able to get me in that afternoon. The staff was professional, nice and reassuring. They took an X-ray, and Dr Siegel conducted a thorough examination. He reassured me that the situation was not serious, and that I should check in with my regular dentist when I returned home, putting me completely at ease. When I returned to my Philadelphia office, I learned that a number of my colleagues are patients of this practice, and I can see why.

Ugh the front office staff was cold and at times came off incredibly rude. Dr.Siegel was exceptional though and I'm sad that I left because of a front desk staff member.

The people are always wonderful, from the front desk, to the hygienists, to the doctors - they are all very friendly. They always take their time to explain what they are doing and are very cautious to be gentle. Highly recommend.

It was the first time I definitely will return. Very up close and personal, very adequate.

Terrible service, do not recommend. Thanks for the rude reply.

Fast and easy! They were so accommodating! I accidentally missed my appointment time and they were able to fit me in later in the day. They were also super nice and understanding about it.

I dread going to the Dentist, yet the staff at 1818 makes me feel differently! Been going there for several years and will continue to go. Thank you 1818!

Shari is the best! Superb quality!

The dental hygienist and medial team are extremely nice here. However, the office manager is a bit rude and abrasive. And looking at previous comments, this is obviously a common take away from this facility. Personally, as a black woman I think its important to feel safe and respected when I visit any medical facility. And for some reason it seems as if this location makes excuses for the poor customer service as opposed to correcting the problem. The reality is that the front office is the face of this facility, they are the individuals that you see when you walk in the door and the individuals you speak with when scheduling an appointment. It's unfortunate that one individual (on multiple occasions) has tainted my viewpoint of this practice. It's even more unfortunate that when I called to share my frustrations, I was told "sorry that you felt that way (not an apology)" and "If you don't want to be a patient here, that's fine as well" (which was unnecessary considering that I never mentioned leaving). Outside of the customer service experience, this facility is great. But personally for me, customer service and how people speak to me is just as important as the medical services being provided. And when I chose a medical practice, its a long-term relationship so everything has to align. I hope others have a better experience than I had. And I hope moving forward that the individuals at this practice learn how to talk to clients with respect and empathy.

Very Friendly and helpful staff

I was a patient for many years and happy with the service. I went in for a routine cleaning (I get one every six months) and when it was done was told that there were no open appointments available to schedule my next cleaning 6 months out. Apparently they took on too many new patients and didn’t have the staff to service both current patients and new patients. I was told nothing could be done, I sent a follow up message post appointment through the website and received no reply more than 3 weeks later. I hope they find a way to better manage their resources in the future. Went in for a routine cleaning and found out it was apparently my last visit. Great dentist if routine cleanings aren’t important to you I guess… honestly I wish they had just said “Scott, we’re having a temporary staffing issue. If you can be flexible with us we will put your name on a list and ensure you get your next cleaning.” I would have been fine to even skip one cleaning with some reassurance and follow up on their end.

Efficient, friendly and very capable!

Pleasant atmosphere & Informative Staff.

Best Dentist Place ever. The service is so wonderful.

Great service, promptly called back for my visit on time. The hygienist Rosemary was very thorough and kind with my cleaning. My teeth were fine, so the dentist just barely popped in to give me the all clear. Receptionist Drew was helpful in updating my insurance and scheduling my next appointment. Overall great experience and will be continuing to come to Dentistry at 1818 Market!

Today's appointment was great! Bisa is a wonderful dental hygienist. Thank you!

I have been coming to Dentistry at 1818 Market since 2014. I have had the best dental care I can imagine.

Best hygienist I’ve ever had. Dr Siegel so pleasant