Five Forks Dental Care, Inc.

I had the worst experience at this practice. I was mislead to believe that they accepted my insurance, only to be told at check-out that they're out of network with all insurances! Really?! I have over 20 years of healthcare experience and it is clear that they purposely mislead you. Be careful! They will lie to you and you will end up with a surprise bill of over $400 like I did. If they would have told me that I would have to pay out of pocket because they are not in network with any insurance, I would have made the decision to call another dentist who is in network. They don't tell you because they're shysters! They're in the business of making money and do not have your best interest at hand. They are unethical! The check-out staff is so used to having this experience that everyone looked the other way when I expressed their deceptive practices. Do yourselves a favor, find another dentist.

I’m beyond disappointed with the lack of customer service this office provides. After my visit I was told that they aren’t in network with my provider anymore which was a new change and then was told they won’t provide a referral to another office for work they are able to do.

Absolutely wonderful place to go!! Reception ladies were very kind and informative. The atmosphere was nice and inviting. Jennifer and Dr. Hapney are ABSOLUTELY AMAZING!!!! I highly recommend this place!!

They’ve changed a lot and no longer are in network for any insurance but wasn’t notified until I asked what they were whispering about right before they sat me down in chair for cleaning. The employees are very nice but seems like doctor (s) are practicing in a way that isn’t very organized or transparent so I decided to take my business elsewhere after going there for a few years.

Extremely unprofessional. Treated my daughter with no respect and charged her for an X-ray and then told her they couldn’t help her and referred her to someone else. She did not want to pay and they told her if she didn’t pay they would call the cops! She is only 24 and was scared and didn’t know what to do! She paid them $160 cash and they refused to discuss it further with her. DO NOT USE THIS BUSINESS!

He Did it and I'm Glad He Did I was 85 years old and I wanted implants, but I thought I was too old to put that much money in my mouth for what I thought was only a few years left in my life. My husband, Charles saw it differently. He went to the office of Five Forks Dental Care(my dentist of choice) then came home and told me I was getting implants and they were already paid for. Needless to say I was elated. They did a beautiful work on my mouth and now I say, "money well spent". I am now 89 and it has been totally worth it The staff is professional, knowledgeable, and really make you feel comfortable

I am really concerned after reading some of the reviews that there was a lady who went through the exact same thing that I am going through right now, among others. In addition to some of the other things that I have went through like bad customer service, not getting calls back, being in pain for a couple weeks and still in pain, getting referred out. How do you sit through 4 hours of work and x-rays, but not know that somebody needs a root canal? How do you leave a patient in pain like that and still not call them back the next day with information on what is going on? I had to buy A mouthwash after going back that cost me $25 that I should’ve not had to buy and was not told about the first time. My mouth is worse than it was the first time, before I even went to the dentist. I’m getting severe headaches from the pain, was not explained thoroughly the care that comes along with the aftermath of this kind of work after having a tooth pulled also and waiting on my crown. Yes the staff is nice, but this is unacceptable to do to a patient. Now trying to refer me out when they do root canals there at that office. I explained I cant eat on that side and Im told to increase my salt rinses. Personally, I'm pretty sure there has been a big mistake made in my mouth. My bite is off and my teeth hurt tremendously. I actually was warned by a good friend to go to a different dentist, after there family had a bad experience with being taken for there money, now I see why.

Very thorough. Providers and staff are very kind, down to earth, and make me feel very relaxed for a clinic setting. Great communication in individualized treatment plans where options and explanations are given to make me feel at ease with trusting them.

I’ve been going here for a while now. The dentist and hygienist and employees are nice. The thing that I struggle with is knowing that anytime I have a dental appointment I will be there anywhere from 2 to 3 or four hours at a time. I already have anxiety about going to the dentist so being there for what seems like a very prolonged amount of time does not help that. My biggest issue is customer service. There have been countless times where I have called and left a message or called and spoken with someone and never get a call back. Including one time where I had complications after dental work that lead to an infection and a root canal. I called the very next day and spoke with someone about my symptoms and they said they would talk to the doctor and call me back. They never did so I had to call them back several days later after days of pain to then get a follow up several days later & be referred out to a specialist which equaled a total of two weeks in pain & discomfort that definitely could have been shortened had they responded promptly. Then recently I called asking for a quote about Invisalign and again was told they would check into my insurance and call me back and never have. The work they do so far seems to be pretty solid but the customer service honestly stinks.

Love the team at Five Forks Dental Care. They are very friendly and personable, and help ease the anxiety of dental procedures.

Five Forks is the most caring, gentle and compassionate dental office that I have been under the care of. I Love the staff! The best Dentist and staff. Cheryl and Abbie-thanks for your wonderful caring that you have shown me.

Best dental care in the Upstate! I’ve always been one of those who was scared to go to the dentist. However, Dr. Hapney and her staff are very professional and do an amazing job at making one feel as comfortable as possible. Going to see the dentist really isn’t all that bad. Highly recommend.

Doctor Hapney messed up couple of my teeth and couldn't figure out what she did wrong. One of the teeth was hearting so bad that I couldn't eat on that side. I had to come back several times to give her a chance to fix her mistakes but she couldn't. I asked her if we can do another x-ray to see what's wrong but it was ignored. I found a doctor who cares much more about patients and he was able very quickly to figure out what Hapney did wrong. I had to pay out of my pocket to fix same tooth second time. At the Hapney's office at my first visit they printed a long list of what has to be fixed. My new doctor didn't have to do all of that. If it's not necessary, than why to drill normal teeth? It's over three years now since they gave me a long list to fix and my teeth are still fine. Please consider a second opinion if you decide to visit Hapney's dentistry. ---- P.S. Couple of fillings my husband got with Hapney, had to be redone in less than 2 years. I am very glad we found a much better doctor. ----- I requested copies of my medical records, and my request was denied already several times. I had to contact HIPPA directly to get the records.

The staff was amazing. The care and attention I received was first class. I’ll definitely be back.

Procedures for registering/checking in were careful and efficient... My hygienist was awesome and made for a great experience. The conversation with my dentist was informative and I appreciated her taking the time and explaining each concern she had after my cleaning. All around, a great experience and I highly recommend the dentist office at Five Forks!

The staff including Dr. Kristina work together as a thoughtful, knowledge team. I recommend to anyone looking for a dentist or dental transformation

They told me a had two cavities and that my son had four. They wanted $ 600 to fill them. I got a second opinion and neither of us had any cavities. They are just looking for money and not your best interest. I am sorry I spent so much time with them.

Amazing care that made me feel very comfortable. Also, have been the only dentist to make me laugh and actually enjoy having teeth pulled

I’ve had such an amazing experience at Five Forks Dental Care! Joining this dental office as a patient was one of the best decisions I’ve ever made. They handled my tooth with such care and reassured me throughout the entire process that I was gonna be alright! Absolutely warm environment with such attentive staff. They remember my name and my specific situation! Absolutely recommend!! 🤍

I was totally satisfied with the services provided to me. The crowns were a perfect match and the staff were considerate as well as professional. I would recommend Five Forks Dental Care to anyone in need of Dental services