Aspen Dental

I’ve been here to Bristol office before and the experience was completely different than today and it was different staff. Today …..The office was disgusting and the staff were so unprofessional. They looked and acted as of they only cared about getting their day over with. I Waited for an hour just to be told they never verified the insurance info… I was told a week before this appointment by the office manager nikeema that they would be sure to verify it before my appointment and she would call me if there were any problems. I never got a call. I showed up today 20 minutes early to do my paperwork and was told it would cost $90 for my extractions for infected teeth causing severe pain. I had to pay the $90 up front and I did without issue. I waited and finally sat in the chair getting ready to get numbed up, and the office manager walks in and said she didn’t verify my insurance and it would be $600 today or I’d have to reschedule after my insurance was updated. When they emailed corporate to correct the insurance issue, that lady was out for 4 days and didn’t have any back up person to do that job while she was gone. Then when I was going to pay for just one thing to be done to get rid of the pain, they said well it’s been an hour and he’s in his other appointment and can’t do anything today. So I went back home in severe pain only to learn the receptionist refunded my money to the wrong card. What an embarrassing bunch of people and horrible customer service. Complete waste of time. And just a side note, there was old dried fecal matter on the toilet paper and the wall in the bathroom.

The staff at Aspen Dental are AMAZING!!! Very friendly and professional, got me checked in and seen very quickly. For my fellow veterans, they except the GEHA dental insurance, don't hesitate to go see the awesome people at Aspen Dental.

Very nice & caring. Helping on getting your smile.

Staff was friendly. Hygenist, Adam, was a good guy and did a great job cleaning. The office could be a bit cleaner in areas and removing the dead bugs in the overhead lights would be a good idea.

Had a good experience with aspen dental. Nice people, Thanks for the service you gave to me

Your staff is friendly and knowledgeable, and made me feel very comfortable with my decision😁

Amazing staff! Wonderful payment options! Great visit!

While I appreciate that I could get right in. I didn't wabt all the x-rays that were dine and I asked why I couldn't bring in the ones I just had done, after that all the staff treated me like a hostile. Terrible customer service. One girl had a problem with me, she made sure to inform everyone I came in contact with that I was a problem. Very unprofessional. My 23 year old daughter witnessed it all and was also disgusted how unprofessional and hostile they treated me after that.

I don't remember ever having better care, explanations, very friendly knowledgeable staff. I would recommend to anyone.

Great staff and services . Adam went above and beyond take care of my dental needs .

Everyone great except Dentist was alittle rough

Very nice place. Staff was caring and Adam was polite and professional. For what I need done, they are pricey, but they also finance and try to help you look your best.

Absolutely the nicest staff. Great in and out time. Couldn't ask for better!!

Great service! Adam C did an excellent job cleaning my teeth! Will definitely return!

Staff professional, friendly. Was first time having any affiliation with ASPEN. Very impressed with how smooth the system works, very organized. They truly want to make you have a healthy smile.

The entire staff was kind, courteous and helpful. They made me feel like I deserved to smile. You’ll be in good hands here!

Everyone was great. Very friendly and caring. A great place, I'm so glad I found them.

My wait wasn't long, Everyone was so nice everything was explained to me. I would definitely recommend a friend.

No problems at all. Called got in same day for exam. Getting 2 teeth pulled in 2 days. Everybody was friendly. Definitely going back.

I am a first time mom and was so nervous about bringing my baby with my to my cleaning. The girls at the front desk as well as the rest of the staff made all the nerves go away. They were very happy I brought the baby with me and let me know that she is always welcome. Not only is the staff friendly they do great work too! I always leave feeling much better! I’ve had cleanings, fillings, and my wisdom teeth taken out here! It is definitely hard to find a business that cares about you and your family. Aspen Dental of Bristol TN surely cares.