Coppell Modern Dentistry

Shining Guo, DMD - is a great dentist. He's clear and concise and will answer your questions so you really understand. All the dental assistants are amazing here. The front desk staff are polite and warm. After a year of coming here - I'm very satisfied.

Staff is not responsible worst dental office I have appointments this month first week after basic exams I need removal my two teeth they asked me more charges then my insurance I call insurance they told me to send them pre approval from them I pay what really charges I call dental office to send from to insurance they take two weeks to send from insurance got from from dentist and they approved and send them next day I told in office asap you receive approval from set my appointment but still not set my appointment yet and no call back so don’t trust this office. I’m still waiting for my appointment my two teeth loose so they need removed but no reply still after pre authorization pepper work from my insurance

Very poor service and quality....I got 6 crowns implanted last December in 2022. Since then I have been trying to reach out to this office to schedule follow-up appointment. ;Left messages on patient portal and with front desk with no response from anyone. I have been having some sensitivity issues with my crowns which hasn't resolved in more than 5-6 weeks post implantation. But nobody has reached back to me yet. Very frustrating. They give patients unnecessary advices and take money. Then nobody bothers to listen to patient complaints. I spent $9000 cash on these stupid crowns. Hope Karma will get these doctors who take oaths to do good to their patients but then end up caring only about money.

I had to wait 30 minutes after my appointment time before I was even called back. Disappointed to have appointment time when they don’t stick to the schedule. Waited an additional 30 minutes to get X-rays so I was there an hour before actually seeing the dentist.

Good job! Removed tooth, no pain! William Jones

Fue todo muy profesional … gran equipo humano .. gracias Janet 🦋

Scheduled a routine cleaning and didn't receive it. Got x-rays taken and reviewed by doctor and a bill.

Everyone from the receptionist to Dr. Yusufali everyone was so nice and friendly.

Edit: In the 5 years since I posted this review, the staff has almost completely turned over. I can no longer recommend this place.

Most comfortable I've felt at a dentist in a long time. Super friendly staff, gentle care and took time to explain treatments and procedures. Availability of appointments is great. Definitely recommend this facility.

Over the last few years it took 3 tries with 3 different dentists until I found this location. The entire staff is warm, caring, prompt, efficient AND they’ve done an excellent job on several dental procedures. I highly recommend Coppell Modern Dentistry.

my tooth was hurting, they got in the same day and took care of me, I was very thankful

Finding a dentist is always a chore. I had a previous dentist that completely took advantage of me. They are a chain and I should have known I would just be a dollar sign to them. Luckily I found Coppell Modern Dentistry. To start, the online pre-registration is a life saver. I hate filling out forms and this saved me from all that first visit stress. I was greeted when I walked in and explained the services up front as well as what my insurance covered. I waited in the lobby about 10 minutes when an absolute ray of sunshine (Harper aka Lauren) took me back for my x-rays and prep. Absolute super star and exactly the type of person you need your clients meeting first. In the procedure room I met my dentist Yusufali. She was very professional and was easy to talk to. She listened to concerns and checked out items I wanted looked at. She knew the issue spot before it left my mouth. Very good at her job. Next the money person came to see me and walked me through cost and confirmed if I wanted to proceed and when. I got it done same day. I only had a previous cavity that was filled that seemed a little off and needed some attention and a regular cleaning. Services were done well and professionally. I used to love the dentist and I let one bad experience keep me away for 6 years. I'm glad I finally took the leap and landed at Coppell Modern Dentistry. Can't wait for my 6 month check up!

One of the worst dental office in town. They wanted to do a procedure which was not necessary at all. I would have to spend $ 500 from my pocket to do it. The procedure they were asking do was Bone graft which is totally a fraud by the dental industry.

One if the worst place to go for ur dental issues. I needed to extract a tooth. The produce they were telling me to do was totally unnecessary and not required at all. I have many dentist in my family and they all said it is not necessary. They insisted to do the procedure otherwise they would not extract the tooth. I have never gone to a doctor office like it.

I have changed my mind about this office. This office has just one hygienist. The last time I had a periodontal cleaning done by her, I thought she was rushed for some reason and did a shoddy job. When I reported that to the office, they would not admit she did anything wrong but in fact insisted that she did a great job! When I returned to the office for the next cleaning, this hygienist refused to attend to me because I had criticized her after the previous visit. The dentist then very politely advised me that I could no longer continue in that office since he had only one hygienist and he could not force her to clean my teeth. So I should go elsewhere. Bottom line - I have never seen a hygienist dictate to the dental office whose teeth she would or would not clean and a patient being let go because a hygienist was averse to criticism. Hence, I can no longer recommend this office. Modern office. Friendly receptionists. Responsive Operations Manager. Great hygienist. Highly qualified dentists. I had a highly positive experience with this business and I will unequivocally recommend this facility to everyone in this area. The above was from a year ago. More recently I had to have a root canal and a crown which was performed by Victoria Tountas (Endodontist) and Shinan Guo (Dentist). Everything went perfectly well and I was completely fine the following day without having to take any antibiotics or painkillers. Once again I had very positive experience with the rest of the people in this office, in particular, Laura Vasquez (Office Manager), Aunnica Zacca, and Rashmi Ravi (Front Desk), Hiba Ansari (Dental Assistant), and Jessica Lang (Hygienist), Based on my experience, I would recommend this office unequivocally.

* FINALLY got over my reluctance and went to another dentist office in town to have my teeth cleaned and come up with a plan to fix my broken tooth and the one next to it that I originally went to Coppell Modern Dentistry for treatment. The staff couldn’t understand why the filling would leak UNLESS the dentist messed up the root canal procedure! Now I have a dentist who works with me and we have a plan to go forward. Coppell Modern Dentistry has a bad reputation around town. PLEASE go to a reputable dentist that’s been around for awhile. Even if it’s not “in network” almost all the dentists have their own plans to help you with costs! Your teeth are important to your overall health! Do your research & go with a dentist who will work with you, NOT dictate what needs to be done. The front office girl was nice enough, however, to go in and be assured that my cracked tooth COULD be saved with a root canal and a crown and then told AFTER she was through with the root canal that there was a leak and the filling was going to spill out. I was then told I'd have to have an implant, which my insurance doesn't pay for. I sat there for most of an afternoon, feeling like I was going to drown from all the water and THEN you basically, said, "Opps! Uh oh. " I had to ask them to PLEASE at least put a layer of composite over the tooth that had the "root canal". Fast forward to last week when the tooth next to the "root canal" broke off at work and the "root canal" tooth is cracked. I'm seeing a different dentist tomorrow. Beware of the "bait and switch"!

I visited this clinic for the annual exam. Doctor diagnosed some dental issues. But when I asked for regular cleaning covered in the annual, they declined it. I had asked them to go ahead with regular cleaning first as I don't want to get the treatment done right now. Isn't it the patient's choice to decide the doctor/clinic from where to get the treatment. As some reviews indicated they try to make money instead of understanding the situation.

Had a terrible experience with this office from the hygenist Jessica. took me a few mins to understand and sink in. Upon trying to discuss the situation with office manager Laura and the doctor owner - Dr. Shinan Guo, no response! Without sharing specific details, I believe this office is money hungry, mis-treating patients, providing extremely poor service and no bed side manners. The specific complaint is with Texas Board of Dental Examiners so will need to follow process and exercise patience but to whoever it concerns, please look for another place and learn from this experience. It’s not worth it. The staff and the doctors simply recommend un-necessary treatments and no clue on how to communicate with patients. Looks like Dr. Guo put together this office in a hurry and without acknowledging these issues and working on improvements, this practice is doomed as people wont come back. The first step is acknowledgement and making people feel heard which means responding back to them. also when you sit in the chair for getting dental treatment, anyone parking or on the street can see you and it is extremely uncomfortable . would be so simple to simply put curtains up

These guys are complete insurance crooks don’t go here they’ll only squeeze you for your money