Smith Family Dentistry

5 Stars and more if possible. I will be mentioning two visits. The initial and cleaning appointment. I like most people, research thoroughly for ethical and black owned businesses for my dental needs. I found Dr. Smith Family Dentistry and was very ecstatic and nervous given I had not been to a dentist in over a decade. When I saw Dr. Smith for my initial consultation she was very knowledgeable, thorough, and straightforward in her approach and delivery of everything that I needed to get done. I knew the work was going to be extensive and dreaded the judgment but there was none. I cannot stress how pleasantly surprised I was to see how well run the facility is, the cleanliness and sanitation post COVID-19, and the amazing diverse staff. On my second visit I had my first periodontal cleaning by my new favorite dental hygienist Charleeceya!! This was my first real operation at Dr. Smith Family Dentistry after the initial consultation and I was very anxious. Charleecya has AMAZING bedside manners, constantly asked me if I was comfortable throughout the entire procedure, allowed me to feel apart of the process while alleviating my anxiety by allowing me see the instrument used to numb the gums and communicating what is occurring. She was even considerate of my time constraints to return to manage my team as a finance manager and yet was very thorough and left my teeth feeling as smooth as porcelain. My gums are much healthier which has led to me having more energy and less inflammation! Charleeceya is an amazing dental hygienist and I look forward to my next appointment with her, because I know I will be in good hands. I have not had the opportunity to have Dr. Smith operate just yet, but I will next Friday and know that I will be in good hands! So if you are looking for a ethically conscious, diverse, and prestigious dentistry then Smith Family Dentistry is where you need to be!

I went in for a cleaning today and the ENTIRE staff from setting my appointment with Angie to the AMAZING cleaning Liz offered, to the follow up with Dr Smith. My mouth is very clean, I’m more educated, and for the first time had a great experience at the dentist. Thank you guys! I’ll be back 💕🙌🏽

The team here is very professional and very inviting. Definitely found my new dentist home. Thank you Smith Family Dentistry

I am greatful for the love and care they have provided. Thank you

When I walked into thier office. I had an abscess tooth already. I felt miserable, and was even hesitant to go in. 😕 I had just accepted the fact that my mouth was a wreck, and I caused it, and that's just the way it was going to be. But from the moment I walked into that office, until the moment I walked out with a brand new outlook on my life, they made me feel so comfortable. 🙂 They reassured me on every turn. And they laughed and cut up with me as if I was someone that belonged. They didn't make me feel insecure or like I was less than a person. It was EXACTLY what I needed. That is why I sing nothing but thier praises! (With the beautiful smile they gave me😁). They also worked with me on getting the financial part figured out (because I did not have the money to get done everything that needed done). It was a joy to be around everyone's energy and warmth.😊 I reccomend them to everyone I know and everyone looking.😉

All I can say is wow.. She does great work

I love Dr Smith and Liz! They are wonderful and the staff is great!

The best in the city!

Hi Carmen, Today was an unbelievable experience at your practice. Where I showed for the first of multiple future appointments. First, I did my due diligence in identifying an Afro-centric solution for my oral needs and found your practice. The reviews were impressively solid. Unfortunately, I feel as though your Office Manager decided to turn down $1,840 (Treatment Plan Quote) to be a stickler on a $25 policy. Is that a smart business decision or the inability to have customer centric character? The facts are I did reschedule my first appointment due to my wife’s birthday being a conflict. That being stated I spoke with your Office Manager the same day to explain. Not only did I own the issue with him I apologized for the inconvenience realizing you are running a business. He then proceeded to mention I would still incur a $35 missed appointment fee. Got it. I explained I would not choose my oral needs over my wife. My second appointment was also missed due to an unforeseen auto issue the day before. Despite the unavoidable issue I sent an email early that morning explaining I would reschedule. Today, I showed up with the intent to schedule the complete treatment with your front office. What I don’t understand is how your $25 policy would out rank the $1,840 in money to be received over the next month. Furthermore, the missed opportunity on continual care. What was the opportunity cost lost over $25 for a client that was in contact, provided reasoning and showed for the second scheduled appointment? What other opportunity cost was lost due to negative feedback to friends and family that are looking for a MWBE? Lastly, I paid a $35 cancellation fee, but your website says there’s a $25 fee (See below). Not sure how competent your Office Manager is, but he was there when I mentioned $35 and no objection was made other than “It’s policy”. I would like a refund of $10. Please take this and my online reviews as genuine feedback and not out of spite. If you or an

I've been going here since I moved here in 2015... The reviews made me come here to begin with. They are wonderful great people who love their job and the people they work with.. it's definitely a family environment and that's why my son goes here too.. Glad I made that decision to go here.. Even though I live 30 minutes away now.. I will still continue to go to the Smith Family Dentistry... Thank you guys😁

RUDE!!! Terrible customer service! With so many great dentists in the Dallas area this one should learn how to treat their clients.

I called yesterday to get an appointment for my wife and Carlton answered the phone and helped us out for a last minute root canal for my wife and to get a teeth cleaning for myself. The staff are friendly and engaging. I will be returning!

Smith FAMILY Dentistry treats you like Royalty!!!!

I was so disappointed with my visit with Dr Carmen Smith. Poor customer service, expertise and sanitation. Please don't go to her, find another dentist.

Great service. Great people. Great place for dental needs.

This office is most professional. The dentist is well trained and quite pleasant. Highly recommend.

I recommend this place i always ask for Liz 😊

Wonderful place

From the time I check in to the time I leave, they were friendly and very comfortable surroundings. They work with me on my payment plans and Dr. Smith help set up a treatment plan very understanding. I’m glad my aunt sent me out to this place.

My husband, son and I have been patients of Dr. Smith for 2 years and they have been professional and keep us well informed on our dental health. I have recommended several colleagues to her as well keep up the good work!