Aspen Dental

Unfortunately they are out of network. Otherwise I would switch my dentist. But I went in for tooth pain when my normal dentist was closed. I was in and out with a prescription. And they even gave me a free numbing shot because I am out of network. I bet it’s normally pretty expensive. So I really appreciated that too.

All the staffs was very nice’s

Words simply can not express enough how Wonderful of an experience I had. Everyone in the office was very professional and also extremely kind. I was so nervous going in for my appointment. But when I came out, I was feeling like I had a whole new family. Thank you Aspen Dental for helping me reclaim my confidence. And find my Smile!

Ive found my new dentist! I love them. Everyone there was super friendly, and so helpful. I especially love the assistant (i think thsts what she is) who was extremely comforting (i dont know her name, older lady around my age i think, short dark hair, with a gorgeous accent). She was just absolutely wonderful to me. And I think my dentist’s name was Bernard? He is amazing!!! I love Aspen Dental and will only be going there from now on!

Very professional and treat you like family. Dr Haynes is awesome and I'm going to mess her name up Shashanna was the absolute best. They are patient with you and are there for you. The stars aren't enough to rate them. THANK YOU LADIES . The lab gentleman was very helpful too. Thanks for the experience and my new smile. ❤❤❤❤

They canceled my appointment because they couldn't get ahold of me. I called back twice. The first time no answer. The second time I left a message stating I was confirming my appointment. Do not try and call this place or make an appointment online. If you are going to use this place come in and make an appointment.

The worst experience I’ve ever had… worst customer services… Aspen should be embarrassed

Seems like a good dental office, staff is good, environment is good, but bill is very poor...was supposed to have over $12000 of dental work over about 6 visits, after first visit they gave me a price quite over $12000.00, and only around $350 after insurance for out of pocket/copay cost...next visit I find out they charged me $3000.00 already and I still need to pay another $350+...for only 1 exam and a partial cleaning!?!

My experience was a very pleasant one. Professional and friendly. Everyone is very knowledgeable, from the receptionist, techs, doctor and billing personnel…a BIG THUMBS UP!

I love the environment they are all sweet and try their best to work with you and a budget!!! I got my lower right teeth pulled out and she did an awesome job walking me thru what she was doing and keeping me calm I will definitely go back until I am happy with my smile! Thank you guys for your work 🥰

Excellent experience I would highly recommend Aspen Dental

Well I'm so happy to see how many people are pleased with this company. WELL IM NOT HAPPY WITH IT AT ALL .The stuff was amazing The Doctors was amazing But After only 7 months with my dentures They don't fit and my front thooth broke off .And now another hundred dollars for something they did wrong This is not right 😕

My experience was EXCELLENT 🤗The Staff Was Professional & caring. They make you feel comfortable and the Doctor👨‍⚕️ was GREAT! I look forward to my next appointment 😉

So Far so good they seem very professionally

The staff was kind and courteous. Dr. Haynes was phenomenal. Best dental experience I have ever had.

I can only say my experience was amazing. Each staff member I met with was kind and professional. The Dr. Was very thorough in explaining my options and they made me feel very comfortable. I was very impressed.I want to thank you. Dr.Haynes,Shasawna,Melissa and Mae all were awsome.

When I had my initial visit, and established my treatment plan, I questioned whether I needed to wait until the new year before having a much-needed periodontic cleaning (SRP). I asked two of the employees about this and was told there shouldn't be an issue as they had checked with my insurance company. When I arrived at my appointment today to have a temporary crown replaced with the permanent, I was told that my insurance had not covered my recent periodontal cleaning (SRP) and I now owe $1400. My first thought was that my previous dentist (a different dental facility) had filed a claim on a past appointment that I cancelled. I asked if the $1400 could be charged to my CareCredit account until I got things straightened out. I didn't have the card with me but did use it to pay on a previous visit. Office staff wasn't able to look up the card number and couldn't find any record of the card number in my records. I then offered to call them with the card number when I got home after my appointment and was told that I would have to reschedule the appointment after payment. Please note that I the only bill I had received from Aspen dental to date was for $27.00. I came to this appointment with NO idea that I owned $1400. No one had called to tell me about this amount, nor had I received anything in the mail. I was COMPLETELY BLINDSIDED by the news in front of a lobby filled with people. I left the office without my permanent crown and a temporary crown that has been raking against my inner cheek for quite some time (yes that hurts). I stopped by my previous dentist's office on the way home. They HAD NOT filed a claim on the cancelled visit. I made it home and called my insurance company. They informed me that Aspen dental staff was fully informed that they (my insurance company) would not cover my periodontal cleaning (SRP) until March 2023. I then called Aspen dental to ask why I had not been informed of what my insurance company had told Aspen dental

Very pleasant stuff and clean and polite I would recommend it to my friends 😊

I would not recommend this place. There service is expensive and there is no warranty for their work. After the work was done with a denture they gave me a waiver that said the work do not have warranty, if something happens to it; we will need to pay again. They offered over the phone a free checked up and they were low in personnel and never said anything when I arrived in person to the appointment.

I'm duly impressed with Aspen Dental in Killeen, Texas. I had several teeth extracted by Dr. Kimberly Haynes. She was very professional but also very personable. She made me very comfortable & I completely trusted her. She thoroughly explained each step as she went through them & was very concerned about my well being. The procedure was painless & didn't take very long. The staff were very professional & personal, as well. You could see how much the doctor & staff respected each other & the staff made the whole procedure smooth & easy from beginning to end. The prices where very reasonable & fair. I have already made my 2nd appointment to have the rest of teeth be extracted so I can go onto the next steps to get full upper dentures & partial dentures on my lowers. I would recommend this Aspen Dental to everyone.