Ostrand Family Dentistry

Dr. Ostrand is a gem! She genuinely cares for her patients and spends time with each of them to develop a personal relationship so she can accurately develop a treatment plan that works for them. She values patients over production and in dentistry field, that's rare! Everyone in the office is super sweet and knowledgeable!

I am not sure what’s going on with this place. I had appointments at 11 am and they called me 2 days before my appointment and asked if I would like to come in at 8 am. I show wait for 30 minutes and they came out and told me hygienist wasn’t showing up. So made another appointment and took time off work again, again they called me day before and asked if I could change my time. This time for an hour later. Again I show up. Sit there for 20 minutes and no one even was at the front. And no hygienist again came out to even let me know if they were running late. So I left. Very bad service. I’m sure if I was show I would still get charged. How does that work when they don’t show up?

Dr. Ostrand and her staff were absolutely great. Dr. Ostrand provided great alternative suggestions for me as I prefer to use natural or clean products. I have a lot of sensitivity in my mouth and Mary (wonderful dental hygienist) was very careful and thoughtful in how she proceeded with the teeth cleaning. Everyone was friendly and kind!

I called to schedule an emergency appointment for a cracked tooth which is causing me pain and the receptionist offered me an appointment a month out. When I said “this is for an emergency, I can’t wait a month” she said “oh, so you don’t want to schedule an appointment then?” I’m so confused.

I know we all have our favorite dentists for various reasons, and the ones here in Sussex are also good. But, I want to personally give a shout out to Ostrand Family Dentistry in Pewaukee. Dr. Gina Ostrand continues to work through the pandemic with top notch cleanliness as she always has and then some. I have been with her since she opened her own practice (she used to practice in Sussex) over 10 years ago and she is smart, professional, thorough, compassionate and gentle. My kids love her too. If you are in need of a dentist or considering a change, i highly recommend her.

Dr. Ostrand is great and cares about the well being of her patients. Mary the dental hygienist is great as well! The entire staff is friendly and knowledgeable. Highly recommend

Great dentist. The whole staff are professional and I always appreciate their dedication to their craft!

I have been searching for years to find a dentist I like and I finally found one at Ostrand. I always have a good experience at Ostrand. The receptionists and hygienists are awesome and so is Gina. They have modern equipment to work with and a nice decor.

I like the dentist but the person at the front desk is not a nice person. I noted a harshness on the phone while scheduling an appointment with the receptionist but thought it may have been a bad day for her. Having made the appointment and showing up to have the work done, I was told I didn't have an appointment. I rescheduled for the following day and this appointment was cancelled the day of the appointment. My wife had her cleaning appointment cancelled a week before her appointment. We decided to go to a different dentist and my wife contacted Ostrand to have our records sent to a new dentist. The receptionist told my wife they had not received the records from her previous dentist even though at a previous time the receptionist said she had received them. My wife called her previous dentist again and found out they had sent all records to Ostrand some time ago. The Ostrand receptionist lied or was too lazy to look them up or to send them. I think Gina Ostrand is a good dentist but the person at the front desk is killing her business.

I have been going to Ostrand Family Dental for over 4 years now. They have helped me get caught up with my oral maintenance after a couple years of neglect. The friendly atmosphere help me overcome my anxieties and make me feel at ease when having my regular scheduled upkeep. Such a great place and Dr. Gina can keep up with a jokester like me!

Dr. Ostrand is wonderful. The whole staff is wonderful. No one loves going to the dentist, but at least it is pleasant here. Chairs with back massagers, pleasant lights in the ceiling while you're staring up.

I used to fear going to the dentist.....several years ago, I found Dr. Ostrand's office by happenstance while looking for a new dentist after my current dentist retired (his replacement was terrible!). Dr. Gina is wonderful....she is open and approachable, gentle, and very skilled. The office is comfortable and there's always music to listen to. I never would have guessed I'd be giggling and enjoying conversation (well, as much as a person can talk while having work done) during a root canal!!! I highly recommend this office.

I think I've been to so many stereotypical "old man" dentists that I was pleasantly surprised with a female dentist's office. Dr. Gina was more thorough when fixing my permanent retainer than any other dentist I've been to. I love the the massaging chairs and the fact that appointments are longer than other dentist offices offer and you're not rushed through a half hour cleaning because the next patient is waiting. I also appreciate the family-friendly atmosphere and was able to have my son start his dentist experiences, although brief, at age 2 while on my husband's lap. I recommend Dr. Gina to other parents that want to meet their family's dental needs all in one place!

I have NEVER liked the dentist, a friend recommended me years ago and I have to say she is the BEST dentist. She explains things so well. She eases any concerns. She looks at little details. The staff is great. Only issue I have ever had is sometimes the wait.

I've been getting dental work done by Dr Ostrand and her staff for a couple years now, and have to say, I've never been more comfortable with any other dentist! Thank you all!

No one loves going to the dentist, but I really appreciate Dr. Ostrand and her staff. Renee is wonderful as soon as you walk in the door or call on the phone, all the assistant staff are great too. Dr. Ostrand does a great job of making you feel comfortable and allows you to ask any questions. Plus she's always got a story to tell and is able to keep it going all on her own since you usually have at least one pair of hands in your mouth! Course this says nothing about the massage chairs and the starry ceilings. :)

I have been going to Gina when she was with another Dental firm in Sussex. Gina does excellent work and has saved a tooth of mine that a wanted pulled. She explains her procedures and processes very well and has a very pleasant manner in which she reprimands you if you aren't flossing - to the point that makes you not want to disappoint her for the next visit. We needed a team of oxen to get our daughter in to see ANY dentist. She finally agreed after a month long tooth ache to go in to see Gina and admitted later that her experience was completely different than she had in the past. Our daughter was actually smiling when she came back into the waiting area. You can't bluff that. Now the not so good, that prompted this note. We do not have deep pockets. We are critical of our money and how it is spent. The billing department gave us information that lead us to believe that we had funding in our insurance to cover some procedures needed, before the procedure was performed. This turned out not to be the case, and now we are stuck paying out on a bill of considerable size. The billing persons response was simply, "Well, would you like to set up a payment plan"? This gal TOTALLY missed the point. We would have waited to the new year before having the procedure! My advise is that you need to actually look at the numbers they are looking at, and verify, what they are seeing is correct. By this I mean to make sure that they understand the difference between individual coverage and family coverage numbers as they relate to how they are charging your account. In Gina's defense, she will look at every angle to be able to keep costs down and billed fairly. The bottom line is that me and my family will go out of our way to be clients of Gina's. The billing department is another story.

I switched my entire family over to Dr. Gina about 2 years ago mainly because of changes in insurance and network benefits. I did shop around and was referred to her office and I was impressed when i visited. I am still impressed when I go for services and my wife and children all really like everyone at Dr. Gina's office. From the friendly staff, pleasant and clean environment to the state of the art equipment, every time we go it is top notch! I especially love the massaging chairs, I fall asleep almost every time! Dr. Gina is Awesome! I would highly recommend her....