Simple Smiles

I have been a patient at Simple Smiles, previously called University Dental, for 5+ years. I've had pleasant experiences until today. I was EXTREMELY disappointed. They are not taking Covid-19 precautions seriously. When I arrived for my 8am appointment, I was the only person in the waiting room (out of ~5) that was wearing a mask, and they did not require masks at all. (Other dental offices in the Tri Cities aren't even allowing patients in the waiting room, they have you text when you arrive and then you're escorted right back) The numbers in East Tennessee are currently rising rapidly!! Additionally, the staff were not wearing masks when I arrived. They were dressed for Halloween and came into the lobby and asked for a patient to take their picture. So I was sitting, the only person with a mask on, with ~15 other people in the small waiting room. That's completely unacceptable. I arrived at 7:50am because I was so nervous, and I wasn't brought into the back until 8:22am (32 minutes in that mask-less lobby!! What's the reason for being so behind on schedule if I'm literally a tech's first patient of the day?). My tech's mask did not fit her face well and it was loose around her nose. I am extremely disappointed that Simple Smiles is not taking the precautions necessary to protect themselves and the general public against the spread of the Covid-19 virus.

Very nice people, clean office, and accommodating for emergency issues. They are not judgmental at all! Not once in a visit have I heard an underhanded comment about my dental hygiene or anything else, which is a big plus for sure.

Everyone was very kind and considerate! Dr Bo made every effort to keep me as comfortable and pain-free as possible! I would recommend this office to anyone looking for outstanding dental care!

I had complex insurance questions regarding my new insurance plan, that other dentist offices couldn’t answer but the manager at Simply Smiles took the time to answer all my questions. Her knowledge of insurance billing is what sold me to schedule my next appointment with Simply Smiles. Thank you for your help today!

Very very nice hygienist and dentist, but, probably the most lack luster cleaning that I’ve ever gotten. First off every time that I go to the dentist I am told my gums bleed/need special attention/pre gingivitis etc. I was told that “my gums are great” which I know is complete BS, I’m sorry haha. Then the cleaning was literally just scraping and my teeth felt so bumpy and uneven after. No use of water pick, spray, floride, anything. So I was literally ingesting my own plaque with no water rinse the whole cleaning. I went home and literally used a junky dollar tree flosser to find junk still in my teeth. I would say they need to up their cleaning abilities because I could literally do that at home with my water pick and scrapers and do a better job! Like way more needs to be done between the teeth, gum line and general polishing. Very disappointed that I want to go get another cleaning done like... within a day. And somewhere else.

Marcia was the best hygienist I've had at Simple Smiles. She was thorough yet gentle and explained everything she was doing before she did it.

Best Dental practice I have ever been with. Not only is everyone super friendly but very knowledgeable as well. They have the latest equipment which makes things as simple as possible.

Good experience at Simple Smiles. Staff is helpful and professional. Dental hygienist was thorough and careful.

I have been going here a long time and have only had positive experiences! They only recommend procedures you really need, and are very transparent about costs, etc. The front office staff, dental hygienists and everyone else are a pleasure to work with!

Excellent team and service! I would recommend this place to anyone. The staff here are knowledgeable, kind and professional. Worth driving the miles to go to this office!