Sullivan Dentistry

my husband had a chipped tooth. The tooth wasn't giving him any trouble at all but they wanted to cap it. he let them cap it. afterwards it started causing horrible pain. he called them and they wanted to send him to a specialist in Jackson that was going to cost him $500. we didn't have $500 to see a specialist. now the tooth is abscesses. He made an appointment to have the pocket in his gum drained that this abscess caused. they call him today, the day of the appointment telling him that the dentist said that tooth was decayed and would need to be pulled or a roots canal done and to pull it they were going to chrge us $120. But couldn't tell him why they even capped a tooth that was decayed that badly. He canceled the appointment and we are going to find another dentist. that tooth wasn't causing any issues at all until they capped it.

See it is mixed how I feel about this place. The visits were fine, staff nice and courteous. But I had hit my dental max on my insurance in about March. They knew this. Six month cleaning in July.....I go get it done, expecting to pay but they say I'm good. I don't know enough about my insurance obviously and thought maybe it covers preventative period. Today, a month and a half later, I get a bill for almost 200 that they expect me to pay by October 1st. If they could tell in MARCH that I hit my limit, they knew in July and could have said something then so I could have paid them because I was saving up for that. Or at least paid part of it so I don't have to freak out now.

And by things online, they charge on the higher end for stuff.

I went to Sullivan's Dentistry on September 14th because I felt my tooth crack and I needed them to repair it so I could get on with my life. They told me, there's nothing they could do for me and said I need to get a root canal and keep taking the antibiotics that I'd already been taking for the infection since I have had a hip replacement and I don't want to lose my leg because of bacteria living in my mouth from not getting the good dental care from these so called dentists that think I'm there trying to get some hydros, I told 3 different ppl the same story as to what was going on with me and the girl said, we don't give out pain meds smh I never asked for pills, I went to get my tooth fixed, i have excellent health and dental insurance. There's no excuse

They have always take care of my needs, and got me out of the office as fast as possible. On my last visit they didn't mention about an infection I had but I heard in their conversation and checked it out when I got out of the dentist office. Other than that they're pretty good.

I had an emergency, I had a tooth absolutely driving me insane with pain. All I wanted was for that tooth out of my head! I called Sullivan's and they got me right in. As soon as I had my paperwork filled out they took me back, did a quick xray. Determined it needed extracting , and let me tell you. Was the Greatest experience (if there is such a thing at a dentist office?) I have ever experienced . I felt no pain what so ever. That was yesterday and this morning No pain at all. I never felt any pain during the whole process. I highly recommend this friendly professional staff!

I had to have two crown preps done on Thursday. The dentist couldn't get one of the teeth numb at all. After numerous attempts, I told her to just get it done. She finally stopped drilling and left the room. The assistant proceeded to mane two PLASTIC temporary crowns. It is Friday at 8 pm. Both temporary crowns are broken.

Dental work was okay but they could not get there costs taken care of. Paid them $900 after getting my teeth worked on (This was after insurance). Then I'm notified by collections a year of so later stating that I owe them an additional $120?!?! I was never notified of this and they went straight to collections. The front desk wasn't too nice about it either once I confronted her with the issue. I refuse to give them anything higher than 1 star until they get this fixed. This was caused by either ignorance or corruption. Either way I'm not down with it.

First time going there. I was nervous but the staff all put me at ease. Everyone there was so friendly and so nice. They have exceeded my expectations. Amazing customer service.. very clean and professional. They all went above and beyond to make me feel comfortable and appreciated. Best experience at a dental office.

I have been paying for some dental work for my grandson when he was in a lot of pain. I work in Union City on Monday, Wednesday and Thursday. I got a receipt and statement in the mail last week and since they are open until 5 pm on Monday I thought I would run over there after work( about 4:40) and have them explain it to me since I couldn’t understand their figures. Got there and they had closed early. I was not happy. This is not good business! I wanted to do this in person and not over the phone.

I started with Sullivan Dentistry last year when looking for someone to take my insurance and make good dentures.
As we started, we ran into a problem right off. I had a wisdom tooth that was trying to come in. I thought for years that they were all pulled as I had worn dentures for the last 10 years. So I started on my journey for an oral surgeon to get it out which I did find in Jackson. Mrs. Betty kept working with me as my mouth would allow.
They did get me fitted and I had never had the care or precise fitting that they gave. Mrs. Betty also addressed a problem that I had with other dentures with not filling my mouth out. She allowed room and measurements to take care of this.
It was a wonderful experience with Dr. Sullivan and Mrs. Betty and the entire staff. I would highly recommend this dentistry for any need you have." Happy Smiling"😀
Thanks To You All,
Dina Harris
Trimble, TN.