Fresh Dental - Longview

The reason I am giving them a 1-star. The staff I would give 5 stars by the way they treat the patients! But when you pay for two years of braces and all the equipment needed for that time and your child only actually needs them for one year but they still want to charge you for two years I see is unacceptable. That is why they are getting a 1-star rating. I also give them one star due to the fact that when you schedule a cleaning session for a Thursday morning they change your appointment date to the day before & do not tell you. They also have several times changed the time of your appointment while trying to confirm the time you originally scheduled. They also way overcharge for a cleaning compared to other dentists paying out of pocket

The staff is always so wonderful. Whitney was very sweet and did a great job. Very courteous and everything was explained in a way that I was able to understand. The dr was very nice and knowledgable. Cindy was a huge help with helping me figure out the best way to handle everything I need done. I would definitely recommend them to anyone!!

Dr. Schwartz was awesome in the procedure of putting the resin in my tooth. Doctor only had to numb me once & it was over before I knew anything.

As for the Humana insurance foolishness, they won't start procedures unless they know they're getting paid. I had to call my insurance to let the front desk clerk speak with them over speaker phone. Also, I had already called my insurance before I called Fresh Dental to make an appointment days ago. I had already explained this ordeal to the person. I said my insurance, who I think hates my guts for making me have to choose a plan that's near identical to the original but it's without my doctor I have had for many years. The insurance card now has "dental included". Last time I had dental on the original plan & they TOOK IT OFF. I hope the idiots at insurance companies that do this to people experience the same so they'll know how fun it is to go through ish like this.

Fresh Dental doctors are stellar. It is just that darn front desk clerk pretending to be stupid. I know that I had spoken with that person over the phone before. I overheard my Humana insurance agent speaking with the other desk clerk. Humana kept insisting they would cover 2 feelings in teeth per year & they kept sending faxed copies of contradictory paperwork. I was so happy Fresh Dental clerk & Humana were on the phone talking. Things were seeming grim. They eventually came to the conclusion that I was going to be covered by my insurance.

In August 2021 I went for teeth # 31 (right side)to be fixed, today December 2021 still not done. They worked on my left side ($800.00) which has been destroyed and still want more money to fix what they destroyed. Now I can’t chew my food on neither side or smile for pictures. I have lost money ($50.00 per hour) my smile and three teeth for no reason. Don’t go if you want good service, your smile or your teeth.

Very nice, modern facility with comfortable waiting area. All staff I encountered were nice, professional and courteous. The staff made you feel that you were important to them. Dr. Rah was very professional and discussed procedures prior to cleaning process. Very skilled in the dental exam and cleaning procedure. I would recommend this facilty, staff and dentist to anyone.

I Absolutely Loved The Staff There And Dr. Ward Was Awesome Through The Entire Process Of Me Getting4 Teeth Pulled. His RDA Was Even More Amazing. Thank You Fresh Dental For All You Do. I'll Be Back For My Next Cleaning Next Week. I Definitely Tell All My Friends To Go Here. Amazing Place👍🏾👍🏾

Great dentists and assistants. Very fun and they like to have a good conversation. I had a filling and I honestly didn't feel anything except for a little pain on the opposite side of my head where they didn't numb. After my procedure I had to wait on my mom to get something done and I had a really bad migraine so they asked me if I wanted and ibuprofen. Even after I was done they still tried to help me. Over all the service was great and I think that any kid, adult, or teenager would have a great time at Fresh Dental.

First time going to Fresh Dental, I walked in and was immediately acknowledged by the staff behind the front desk window. I took a seat and waited maybe 2 or 3 minutes then the nice lady came out from the back to personally hand me my establishment papers, which I thought was nice and personal, unlike most offices where they yell at you through the sliding window. I finished my paperwork and waited around 10 minutes to be called back. I received my x-rays which we painless and technologically advanced compared to the other places I have been. I sat in the chair and they actually turned on a movie for me to watch while I waited for the hygienist to come see me. It wasn't even 1 minute and I was greeted by the dental hygienist who than began to evaluate and chart my dental plan. It was very through and detailed, it took maybe 15 -20 minutes. I then waited for Dr. Anderson for maybe 5 minutes and he came to double check my dental plan, he was very patient and informative of all my questions and concerns. We prioritized my dental plan and went back the next day for my cleaning, which was great! walked in, immediately sat in the chair, had them cleaned and was out of there within 30 minutes. The prices are very reasonable. The only down side was that it took a month for me to get in and it is going to take another month and a half for me to get my wisdom tooth removed. The nice hygienist that cleaned my teeth took the initiative to inform me that they double and triple book in July and August since kids are getting ready to go back to school and they know there will be some "no shows" so it helped me understand why I had and have to wait so long for visits. In my opinion so far so good. I have already recommended a co-worker to this establishment.

I've always been nervous about dental work, but Dr. Ward and his friendly staff have made trips to the dentist much better! My last visit was very quick and Andrew was very helpful and communicative. This is by far the best dentist office I've been to (and they play good music), and my family will continue going here. Thank you guys!

I was extremely satisfied with my visit on 1/13. Everyone was friendly and helpful, this included the x-ray techs, the dental assistant, the dentist, and the ladies in the office. I have confidence in this dental clinic.