Total Care Dental & Wellness - Biomimetic Dentist in American Fork UT

I’ve never left a bad review before. But this needs to be addressed. This place has great intentions with the holistic approach but an absolute money grab. I’m actually super disappointed because I wanted a place to come that was honest and did the more natural approach. Anything that they can find, they say needs to be addressed. We paid 3k out of pocket today and they still wanted us to pay more and then have our dental insurance reimburse us. They don’t do payment plans either. My son had his exam and a crown fixed and I came to get him in the waiting room and the side of his lip was all bloody because they cut him while fixing his tooth! Prices are ridiculous and made me feel very taking advantage of and really questioning do me and my kids really need all of this work done or are they just saying we do? Sad!

Total care is awesome - they have brilliant doctors and specialists and they are helping my husband with many things. We are grateful we found them! However they often have poor patient manners and communication at the actual appointment, are late to appointments, make mistakes that could have been avoided if more care and attention were done the fist time, and sometimes seem to have little respect for the patients time. We totally get they are busy and we love what they are doing to help- but I wish they could be a little more respectful especially when patients are forking out massive amounts of time and money to get serious issues resolved.

These people are absolutely amazing! They truly care about their patients!

Dr Jones and Camille were beyond patient with my high strung daughter and her severe dental phobia. They bent over backwards to help her and answer all my questions regarding a complex situation. We were super high maintenance and they never missed a beat!

My son also had an appointment and got his first filling. Dr. Derek and Mary were super sweet with him making sure he had a good first experience. My son said later he never even felt the needle!

Natalie and the rest of the team were also super nice and helpful. I can’t say enough good things about them!!!

I have been to many dentists throughout my life and I have to say that Total Care Dental is the most professional, most effective and most friendly medical office I have ever been to. It takes about 40 minutes for me to get there, but they are worth the extra travel time. They really are the best.

Beware! Total care is a total money grab. I have spent thousands for what they assured me was “complete payment”. Six months later they tell me I owe thousands more. I will never go here again and will never suggest anyone else go. There are other and better dentist to go to just down the street.

I really appreciate the time the staff at Total Care Dental takes with their patients to educate and inform, without being pushy. I live 4 hours away but feel it's worth the drive to be treated honestly and compassionately by all who work at this office!

My elderly mother went here for her 1st treatment in a long recommended treatment plan. In the beginning, everyone was so helpful. This office is an out of network for my mother & trying to get her reimbursed for her $1,000 treatment, has been nothing but a joke.
Called the billing department to speak with Kylee about her claim, (date of service was Aug.), & Kylee was always with another patient, or on the other line. I was promised each time I called, that I'd get a return phone call. Never happened.
Called Kris, the manager, to see if she could help. She was very nice on the phone & said she'd look into & call me back. Well, she didn't call me back until I left a message & then she text me. Said that she made some changes on the claim & my mom should get reimbursed by mid December.
Fast forward to today (12/19) & I just got off the phone with United Healthcare (wouldn't recommend) & there are STILL problems with the claim!
I'm sure my mother won't be reimbursed for the dental work she received here & it has been very painful working with this office to get my mother paid.
We will not be back.

Love the amazing care the doctors and assistants provide. The front office staff are always so polite and on top of my needs! If you are looking for a good and clean dentist office in the area I totally recommend total care :)

I love the team at Total Care Dental. The Dr’s are all very gentle and take such great care of you and the whole staff treats you like family. This is an office like no other. Thanks, TCD ❤️

It’s a very friendly and caring staff and practitioners. Dr Michler is awesome. What can be improved is the following: Dr Michelle does the initial eval and is totally enchanting; then you never see or hear from her again. Not cool. Also, my dentist there left the practice. I was assigned another. All without me being informed. Again not cool. Otherwise it’s a great place.