Bryant Dental Madison

Office management Needs training in their job and customer service.
Used to have great hygienist as you can see from reviews but Tammy has moved on as well. And you should too.
Poor billing, seriously lacking customer service by the front office manager and lack of follow through from the dentist. Keep looking. There are good dentist offices out there!

I have been with Bryant Dental for almost 10 years. This is a FANTASTIC group of professionals who will go above and beyond to take care of the patient. The administrative staff is absolutely superior!!!

I went their for diagnose , I paid 59 $ cash , and they have told me that is what you need to pay and that this amount includes the x- ray fee ,
After a while I have received an invoice from them asking for the X-Ray fee ( Radiographic image) !! Even they have assured that I will not need to pay any thing extra !!
I really wonder ,, what is that for ?!! And why they didn’t told their customer all what he needs to pay in advance !

This office has terrible customer service. The billing department called me with a $200 bill and requested to make a claim for my daughter’s yearly cleaning almost a year later. I myself as a patient. If I had not been knowledgeable of medical coding and billing would have been charged for treatments I did not receive. I would not recommend this office to no one.

Hi guys. I am sure you have an experience similar I have had about the bill in this office. Because ,I am lowing income I always try to be sure how much my insurance compony pay for every procedure and then I accept that . I made the deal and ask them to be clear how much I have to pay after calculation with my insurance before I accept their work. I paid my bill before they do that. After more than 6 month they sent me a another bill because my insurance didn't accept it . My point is deal is deal . they are responsible for clearing bill before the every procedure and any work . I trusted them about that . My work wasn't emergency and they had time to clear that with my insurance compony . I paid my bill base of their calculation . I am not expert. I am not lawyer. I am an ordinary person . If I knew I must pay all bill never I accept that.
Now they threated me if I don't pay the bill which my insurance company didn't pay it after more 6 month they report me to destroy my credit. This office doesn't deserve to be trusted . I must tell you the artificial teeth they made for me it doesn't work and I don't use it any more but i have to pay all bill for something which ulcerated my tongue. It is not fair .

Chelsie Davis did an absolute MARVELOUS job. I would recommend her to anyone who wants someone who cares and really goes out of her way to make the experience as easy as possible. I request HER FROM NOW ON.

Bre, Kristin, and Dr Waite were amazing! They helped me out. My cleaning has me feeling like a million dollars.

They are wonderful!! Was nervous about going to a new dentist in a new area but they treated me so great! 10/10 would recommend!

Every staff are very accommodating and professional.the dentist made a job on my teeth without pain. They know my name right away when they see me, just really great l.

They have canceled 2 appointments in a row without any explanation!! Why make an appointment if you are not going to keep them. I am seriously looking at going to another dentist.