True North Family Dental

I had a wisdom teeth consult scheduled a week in advance, I arrived 10 minutes early to my appt to fill out any paper work, as requested. When I arrived I was told to take a seat, waited 5 minutes only to be told that the dentist was running an hour behind and had been all day. I was then told I should reschedule because she couldn’t guarantee when he would be available and I had to go back to work. It was quite frustrating as I took time off work for this consult, and lost money due to it. I think in the future if one of their dentist is running behind, a courtesy call should be made to the clients before their appt to inform them. The front desk was very kind to me, but I’ve had to wait for over 30 minutes multiple times before, and this was really the last straw for me.

Like most people, going to the dentist is way down on the list of things I enjoy. Fortunately for me, the entire staff here is so very nice and go out of their way to make me comfortable during my visits. Lori, my hygienist, makes my visits seem like coffee with a friend. Also, kudos to the front desk staff as well. Friendliness starts there and I always feel welcome.

Great experience (for a dentist). I only had to wait a couple minutes before getting in. Dion did a fantastic job cleaning my teeth. I had some stains I couldn't deal with myself, now I can't tell they were ever there.
I hadn't seen a dentist in a very long time, but I never felt any pain during the cleaning or the exam. Very skilled, very professional service.

Great office if you can get past the fact they will not tell you they aren't in network with your insurance. I called my dentist to schedule for some urgent issues and they answered. They are sister offices with my previous dentist and were seeing their patients while they were closed. I gave them all of my information and not once did they mention that they were out of network. 3 visits later and I am now in debt. I just happened to look at their site after the 3rd visit. Stupid me for not checking but poor communication from them on not being upfront.

Always a positive experience .. The staff is professional and especially Dr. Lauren Gagliano.. She is knowledgeable and engaging. From start to finish of your needed treatment and care. Highly recommend . If, you are looking for a truly caring and excellent dentist.. This is were you should be going. I have for years and wouldn’t consider going to another dentist in Anchorage.

The staff, hygienist and Dentists are very courteous and do an awesome job. I am not a huge fan of going to the Dentist but the staff at True North Dental have changed my view because of the treatment received.

Rob Malone

Although there was confusion about when my appoint actually was, the staff was very good about accommodating me. The hygienist I saw was excellent. The dentist I saw was competent, but knowing that I had 3 return visits and need to pre-medicate, only gave me a prescription for 1 dose. Since I have to pay for each prescription, I am now going to be out of pocket for the others, when it could have been done in one prescription. I am not happy!!

Referral from my wife to this office. I made an appointment a few weeks ago for a cleaning as a new patient. Throughout the few weeks waiting I was in direct contact with various employees regarding my benefits coverage, records from my old dentist, and to confirm my two appointments. I was told I had to do an examination on a different date from the cleaning. I thought that was odd and inconvenient. I proceeded because my wife had "a good experience" there. I received a phone call The date of appointment at 8am to remind again of my appointment scheduled for 10 am but to show up earlier to fill out paperwork and sign a release form to get records from old dentist. I'm thinking these people are thorough and detailed. Great! I get there 9:35 am. I Fill out form. I Wait patiently. At 10:15 the receptionist comes up to me in waiting room to inform that she received records and the doctor is looking at them now. Apologized for the delay. At 10:30 the insurance claims receptionist comes up to tell me that she needs my insurance card because she is having trouble finding me in Aetna system for coverage. I handed over and immediately remembered that we covered this issue over the phone with the various conversations we had regarding my benefits and coverages. At 10:45 now the office manager comes up to me to inform that the doctor could not see me because "the Dr. Had been reviewing my records and it took too much time." She apologized and wanted to reschedule. What!!!!????. It took me everything from letting them all have it. I politely asked if they can reschedule both appointments on same day. Not so much to ask considering they completely wasted my valuable time. She initially said no then said to call her at another time to check. I was furious. I obviously did not reschedule. They Lost my business. I could not believe how mismanaged and unprofessional this office is. BTW, There were no other patients in waiting room for this office. I feel like this was done intentionally being that I covered all my bases prior to arriving. Is this how they treat new patients or they looked at me and discriminated me for some reason? I counted 4-5 different employees behind that desk and this is the results? Can't find a descent dentist and staff in this town. So over it!

Really appreciate the timely attentive service from Dr. Toon and his staff. Their work is excellent. Definitely recommend!

I originally went to Luffs when I got my braces off, but when I need to get my other appts in for a cleaning and filling, True North was truly amazing in helping me get everything squared away. They explained everything out with what was provided by insurance and what wasn’t. Everything was always very clear and the staff was super friendly and helpful with all questions. The entire staff was very professional and explained everything there were doing during the procedure and was open to questions after. Overall I would recommend coming here and if you ever need work for braces or retainers, Luffs is literally two steps away. Haha This group is amazing!