Review of Wentz Orthodontics
Wentz Orthodontics:
Wentz Orthodontics is a local orthodontic practice located in Fairbanks, Alaska. The practice offers a range of orthodontic treatments for children, teenagers, and adults. Dr. Wentz and his team of professionals are dedicated to providing quality orthodontic care to their patients.
While some customers have had negative experiences with the practice, others have had positive experiences. One customer praised the practice for its "Excellent customer service and family-friendly atmosphere," while another customer appreciated the practice's emergency services.
However, some customers have reported issues with poor customer service, money grabbing, and poor communication. One customer reported that Dr. Wentz has too many patients and visits with him are very impersonal. Another customer reported that the front office staff were rude and acted like it was an inconvenience each time they spoke with them.
Despite these negative reviews, many customers have reported positive experiences with the practice. The practice is known for its knowledgeable staff, thorough treatments, and clean and inviting office. The practice also offers a range of treatments that can save customers money and lessen the amount of time they need to wear braces.
Overall, Wentz Orthodontics is a local orthodontic practice that offers a range of treatments for children, teenagers, and adults. While some customers have reported negative experiences, others have had positive experiences with the practice. If you are looking for an orthodontic practice in Fairbanks, Wentz Orthodontics may be worth considering.
Amenities
- Wheelchair-accessible entrance
- Wheelchair-accessible washroom
James Milburn
Dr. Wentz and his staff are all wonderful. They explained everything very clearly to my daughter in a way that she could understand. This helped motivate her to do her part and not complain. The office is always clean and inviting. The staff are always polite, professional and personable. I would recommend Dr. Wentz to anyone looking for an orthodontist.
James Clough
Both of our children have gone to Dr. Wentz for orthodontics. With early-age visits (kindergarten and first grade age) a treatment plan was developed that saved us a lot of money and lessened the amount of time they needed to wear braces. Dr. Wentz and the staff are very professional as well as friendly. The spacious office and setup is a well designed and comfortable place for patients and staff. To be honest, it's fun to visit there. I highly recommend Dr. Wentz as the place to find excellent and professional orthodontic care.
Rebecca Heaton
Excellent customer service and family-friendly atmosphere. Dr. Wentz and his team make each visit special for our children. Dr. Wentz & team are thorough and I never feel like our daughter is receiving unnecessary orthodontic treatment, and because of that, I feel like Wentz orthodontics has our family's best interests in mind.
Sherri Netardus
I am 52 years old and had to have braces again just to have some cosmetic work done. Dr. Wentz and his staff are amazing. They worked with me (I do not live in Fairbanks), always made me feel comfortable, and got the work done in the year they said it would take! I actually looked forward to my appointments in this office! I now have a beautiful new smile!!!
Jessica Speed
Will update with more details, I have plenty from a year and a half. DO NOT GO TO WENTZ ORTHODONTICS. I went because there are few options in town, I regretted it early on. Money grabbing, poor customer service, get any conversations with their staff in writing!
Dr. Wentz has too many patients he’s taking money from and visits with him are very impersonal, also you will be passed around between other doctors with different treatment techniques each appointment, I rarely saw Dr. Wentz himself. They glued my braces on poorly, I broke a bracket flossing and when I went in to get it fixed, they broke two more off in the process of fixing. Extremely painful. The front office staff were rude before COVID started and since it has been much worse. They act like it’s an inconvenience each time you speak with them and rush to get you off the phone or out of the office because they are too busy. When getting braces off I was shoved a paper and told to sign it without being given time to read through it because she was trying to rush me out of the front so she could bring in the next patient. I know not to sign things without reading them but trusted their staff wouldn’t screw me over! They are across the board projecting their COVID stress on patients and unprofessional. I was told repeatedly that I would be getting a refund since my braces were off early. Nope, they never contacted me as I was promised multiple times, when I finally hunted them down now I owe more money! but they gave me a discount because of their mistake and told me that should make me happy. Nope.
I highly recommend Jessica Woller at Fairbanks Orthodontic Group, unfortunately I met her after I started the fiasco with Dr. Wentz.
Liz S.
Dr. Wentz is an exceptional orthodontist who took over my treatment. Him and his staff are all very knowledgeable and offer many great treatments. If you are looking for an orthodontist in the Fairbanks/North Pole area, Dr. Wentz is amazing!
Martin Flora
Every time I walk in the door I am greeted by name. The staff a Wentz Orthodontics goes out of their way to make sure that every visit is perfect. All treatment is explained in full and if I have any questions they take the extra time to make sure I don't leave wondering.
If you have ever considered getting braces or other orthodontic work, stop in and you will see first hand what I am talking about.
SILVIA GRISELDA H BUONGIORNE
DAr. Wentz and his staff come out to Delta Junction once a month, rain, shine, snow, ice or -40! Amazing folks! Our son Robin is a "downey" and as such has a typical configuration for his teeth. Dr. W and his techs. have done a great job of straightening him out, it looks like he's almost done after about 2 years.
Whenever we are in Fairbanks and have a last minute issue to do with a poking wire or such like, they always fit us in even when we don't have an appointment.
Thanks Dr. Wentz and all the nice techs that take such good care of Rob.
Last but not least, it was a great relief for us to find an ortho who would take our sons Denali Care. !!
christina smith
We’ve been seeing Dr.Wentz and Staff for 3+ years. Never had any issues. Office is always clean and employees are clearly happy and healthy! Seems like a great work environment! We are always treated with understanding and kindness. Thank you Dr.Wentz & Staff.
Jennifer Bohanan
So my kid had an accident on Friday night with a table. His lip was VERY stuck in his braces. I called the emergency number to see if they could help or did I just need to rely on the ER (I made this call from the ER where the PA wasn't sure how to proceed).
FOURTEEN hours later I got a TEXT telling me to make an appointment on Monday. Although they promptly called me at open of business Monday morning; the woman wasn't overly polite to my request to see the doctor early in the morning. Her snarky "Well....we *are* squeezing you in" as if she was doing me a favor by seeing my kid who had an orthodontic emergency on FRIDAY NIGHT on Monday at 3.
There should be someone ANSWERING the emergency number or they shouldn't have one. PERIOD. (I'm just used to the emergency line at Four Corners Dental Group....which rocks by the way!)
Why do I keep frequenting this establishment? Because they are the only doctor in town who takes Medicaid.
Did I complain to the staff? Yes. I even complained to Doctor Wentz himself. I was met with blank stares.
This was an unacceptable way for things to have gone.