West Valley Natural Dentistry

Dr. Jacobsen took time out of his holiday weekend to fix a tooth that was killing me! Even in this time where businesses are short staffed he took the time to come in on a Saturday. He didn’t have to do that and could’ve told me I had to wait till Monday. I was very pleased with how he went about taking out my tooth! Thank you again!!

Some older postings are quite biased with entitled people, but the energy here is great! They give an incredible service that's more involved than regular dentists. Basically everyone I know doesn't like going to dentist appointments but this new group does so good and shows that they care from the moment you walk in. They're helpful in understanding any issue and explain the solutions. They're on point as much as possible and work hard to help with insurance billing.

Bottom line, Do Not Go here ever. You will regret it. We paid over $7000 dollars for my wife's implants. Only to have them fail and have her be completely miserable and in pain. We constantly requested Jacobson to review them but he refused in his arrogance. After several months of getting no where we eventually had to go to a different dentist to have them removed. Only to find the implants were a complete failure with infection. The infection could have been prevented had Jacobson took the time to address this properly. To further show the unprofessionalism of this office nearly their entire office staff walked out on them because of Jacobson being so difficult to work with. He treats his patients terribly. I repeat. Do Not Go here. We tried repeated to discuss this with them only to be met with silence and no return phone calls.

I went in about 2 years ago to ask about natural options. I scheduled an appointment with Dr Davis, and I went in to have an old amalgam filling taken out and replaced with a composit filling. I was told of how toxic amalgam filling were and the health benefits to having it replaced. I had the amalgam filling for over 20 years with no issues. After it was refilled at this office, I started experiencing sensitivity and pain. I went in, and I told that my bite was off so they adjusted it. Still after the appointment, I was feeling pain and sensitivity, so I went back and again the doctor said it needed to be adjusted. I went in about a half dozen times and then he told me I had an infected tooth next to it that was causing the pain so I quit going back. Fast forward to 2021 and I get the infected tooth removed by another dentist as an emergency. After the extraction, I still feel the same pain from the past 2 years. I go in to have it examined by the dentist office that did the extraction, and the oral surgeon tells me that the tooth behind it (the amalgam replaced tooth)is cracked and it will need to be replaced. He tells me that whomever took out the original amalgam should have never touched that tooth because amalgam is a different material and its known to cause issues to remove them. He said that its common for them to crack with a different material. I call Dr Davis office again and they schedule me for an appointment. I work 50+ hour a week, and I had to ask for time off to go to this appointment. When I get there, I was told Dr Davis went home sick an hour before my appointment, and he had a new dentist examine me. This dentist tells me the tooth needs to be adjusted again. I told him its been adjusted so many times that my tooth no longer resembles a tooth and I don't want any more adjustments. He then tells me my only option is to have the tooth pulled or root canal. I told him neither of those options are acceptable and left there in tears. I explained to them the trauma of having a perfectly good tooth ruined by negligence. I was clearly upset so I left. I text the office to ask how they planned to make this right. After a few exchanges, I was told that the doctor Davis was offended that I called him out for leaving home early and never seeing me. He said he no longer wants me as a patient and he wants to discharge me. The office also threatened me for slander if I write this review that I know to be a true experience. I believe it is my duty to warn others. The pain and trauma I have experienced in this office should be public knowledge so other make more informed decisions about their dental care.

This is a review from a Patient of ours that wanted to leave a review but does not have access to do so. Here is the copy of what she said. Thank you so much Kathy for your kind words!

I would like to give a great big THANK YOU to Rich Davis of West Valley Natural Dentistry. I had to have a major dental procedure an was very nervous about it. It was amazing how smoothly everything went- not a lot of pain, no swelling or bruising and he made me feel very much at ease and answered all my questions. THANK YOU!!!!! ----Kathy

For a natural dentistry, this office’s overall attitude is quite toxic - particularly one of the front desk persons and the doctor’s assistant but others as well. There is heavy resentment looming from one person to the next and it carries over in how they speak to patients - a distinct lack of courtesy and respect; an irritation that is palpable. They were unorganized and it felt chaotic. As such, the consultation itself was not smooth; felt rushed; and certain data was not assessed. The atmosphere was unusually noisy and it didn’t help that the chatter of a radio station was playing overhead. I felt uncomfortable the moment I walked in and considered leaving before the consult began. Based on this experience, I can’t say as I would entrust something so important and costly as cosmetic dentistry to this office.

Update/Response: I was given 30 minutes for $111. Not 90 minutes. If this is West Valley Natural Dentistry in Boise on Fairview then this is the same place. No, I am not a prior employee. My appointment was very recent (a one-day turnaround to get on the schedule) and the description of my experience is, unfortunately, quite accurate.

The dentist & hygienist were fine. The lady working the front desk is not doing her job & doesn't seem to care. I had to call my insurance while in their office to handle the claim. I had to direct the front lady on how to do her job. She hardly tried. Now a month later she is saying we have to pay $600. Full price for teeth cleaning. Also when I left she didn't schedule me to fix a couple cavities the dentist found. Also my wife had scheduled an appointment months in advance and when she showed up for her appointment it was canceled. The lady at the front desk couldn't care less about their mistake. The dentistry seemed fine but the administration there is a joke & unprofessional.

The team here has stuck it out with my angry tooth. After so many failed attempts with other dentists I finally have someone in my corner. They have been patient, understanding, and always have done their best. Will be a client for life!

Amazing work, always consistent, I love my Hygienist Erlinda, she is without a doubt why I come back. There are a lot of places to go but when I go here, sometimes I think Erlinda loves and cares for my teeth more than I do! Amazing team and I never not look forward to dropping in for my cleanings. My friends think I’m crazy for loving the dentist, but the people here make the difference, especially when you know they are invested in YOUR health. I recommend all my friends to ask for Erlinda!

I have receding gums and have dealt with gingivitis for years but ever since going to West Valley I have received the best advice for how to improve my oral health. Erlinda (hygienist) has educated me on how to take care of my teeth and gums like no other dental hygienist has. I finally have nice pink gums instead of sore red gums like in the past! Dr. Jacobsen and Dr. Davis are up-to-date on the latest technology and innovations in this field , while also very attentive to my wimpy self when it comes to dental procedures.