Idaho Falls Dental Group - Dental Implants & Dentures

I had doctor Barney do my implants in my dentures and it it was kind of complicated for a while but he got it all done and they work just fine and I've had him in for a year now and all of his help is sweet well-informed as he is.

I always have a positive experience at Idaho Falls Dental Group. Everyone is very friendly and professional. The office is just as inviting as the people with televisions above each chair. They really go above and beyond to make their patients comfortable!

Would have came in but the receptionist was a complete B$##% over the phone and yelled GOD! at the end of the call because my business was just too much for her to handle, P.S I was a new patient requesting a exam and cleaning THATS ALL ! wow good luck with this women answering the phones !

My husband has been a patient here since his childhood & didn't want to go to my dentist when we got married 20 years ago. I liked the option of evening & Saturday appointments, so I switched dentists & I ended up loving these guys too! We loved Dr. Chuck & were nervous when he retired, but we are impressed with Dr. Barney! The hygienists are gentle & friendly. The receptionists are friendly. The scheduling & reminders are great! My husband has inherited genetically bad teeth & has had numerous procedures done over the years & they are always upfront about the cost & have been easy to work with. We've never had problems with the work & had to have things redone either! And we never have to wait more then 5 minutes past our appointment time either!

The staff is always very friendly, and Yvonne does a great job of making my teeth feel extra clean and look great. Dr. Webb is great at helping me to understand where my problem areas are and to help me figure out what I can do better to keep my teeth healthy.

I’ve been coming here since I was a kid! Now I bring my kids. We love Dr. Devin! He and the hygienists have been great with my kids and especially with my son that always get so anxious when visiting, they are wonderful at going at his pace and talking him through the process to make him more comfortable.

Idaho Falls Dental Group has been are family's dentist for over 30 years. We have been very happy with the service Dr. Webb has given us. The staff is friendly and some of them have been there as long as we have been going there. Love the new offices. Thanks for many years of great service. Carolyn Southwick

I am both angry and hurt to be treated this way by an office that I previously had such a positive experience with.

Patients, both previous and prospective, should be treated with no less than dignity and respect - assuming they did NOTHING to deserve less.

I will admit that, toward the end of my visit tonight, my behavior wasn’t the best either. But I arrived in a good mood and approached the staff with respect. Only after I was INTERRUPTED and condescended MULTIPLE times by the receptionist did I start crying and used a couple of profanities. It’s hard to think straight when you’ve been mistreated by individuals who you expect to be friendly.

The story -

I am a previous patient of IFDG. I had about $1,800 worth of dental work done last year, all of which was paid out-of-pocket. They sympathized with my not having dental insurance and took the time to help me understand payment options, no-insurance discounts - their “savings card”, and cost estimates/price ranges for certain things. They already had my need for a crown on file, so I don’t feel that I was asking much for wanting to know the range of how much this would cost.

This evening, about 5 PM, I stopped at their location to ask them a few questions. I talked to them about a week ago, but I didn’t manage to get all of the info written down that they’d told me before. I was polite, to begin with, and tried to explain what questions I had. I expected the same, great service that I’d had before.

My questions were simple:
1. If they could give me the prices of their different dental card tiers.

2. If they could tell me the cost of a porcelain crown.

3. If they charge extra for nitrous. Many dentists do, so this was important to me.

The receptionist insisted that I had to make an appointment to have any questions answered at all. I tried to explain that I was just asking more generalized questions, she said, “AGAIN - (voice raised) you need to make an appointment!”

Mind you, I was NOT asking for a diagnoses OR specific price quotes.

Her tone was condescending, she interrupted, and was not listening to what I was actually trying to ask. If she listened, she’d she that she could have made more effort to give me a clearer picture. She treated me like I was an inconvenience, and when I persisted she sent me to sit down and wait while she helped patients (I WAS a patient). After she called me back, I tried to explain to her how her behavior made me feel, and only got more rudeness. She cut me off EVERY time I tried to say something, so absolutely impossible for her to have been listening.

Dental offices are usually kinder to individuals who are needing treatment - it’s an expensive and uncomfortable experience from start to finish and we, as patients, need individuals who are willing to take a little time to make the process a little less ambiguous.

I was happy and ready to make an appointment, but I was interrupted and talked down to to the point of tears. Staff showed zero empathy.

I love the friendly staff and pleasantly professional environment. Dr. Rex Thompson did wonderful work in bringing the health of my teeth and the shine of my smile back. I look forward to any future work I may need being done at IFDG and recommend them highly to anyone in need of dental work. Thank you Idaho Falls Dental Group and keep up the great work!

Awesome friendly staff. Very personal and helpful. Highly recommend