Millennium Family Dental

I am not one to usually give reviews. Although, I am concerned about the attention to detail at this clinic. I took my 3 children in yesterday for their 6 month exams. They all three are new to the office for cleanings. I had to end up paying a bill at the end of our visit that was an unexpected $294 for my son’s sealants. I was asked if we wanted them, but thinking they had checked that insurance covered these, I said yes. The amount was never disclosed to me. I was given a response at checkout, “I’m sorry they never told you.” I never once met with the doctor about some major concerns about my son’s wisdom teeth, only the hygienist, which I found strange. If it was a simple visit it wouldn’t have bothered me, but wisdom teeth?

Also, at check out I asked to schedule a return 6 month exam for my 3 children, but only two were booked. I noticed in an e-mail tonight confirming their appointment. I thought all three were booked as we were scheduling. My kid’s names were never mentioned at the appointment scheduling, so I assumed that all three were being scheduled since all the paperwork for them was sitting right there.

Everyone was kind and I appreciate that, but honestly, coming up with $300 on the spot is ridiculous, and not having all the kids scheduled at the next appointment shows me that there is a lack of attention to detail.

My youngest daughter had to come in for fillings in January as a new patient, and the doc was great with her. However, the last visit for one of her fillings the hygienist forgot to give my child nitrous oxide even though it should have been in the notes that she needed it for every visit because of her high anxiety. They gave the nitrous to her the first two visits. I couldn’t figure out why she was so antsy, tense, and looking so uncomfortable. Then I realized they hadn’t given it to her. I asked if they had and they said no. I suppose I should have reminded them, but I figured they should have known. I gave them some leeway thinking, okay, we’re all human.

Again, attention to detail is missing. I’m really debating if this is where I want to continue. I really, really want to like this place. I miss my retired dentist that we had for 13 years, that knew us by name, who became a friend to our family, and made us love him the minute we met him. I miss a place where the staff knew us and who were aware of insurance details, gave us educated information, knew my children’s fears, and truly did everything in their power to make us all happy the minute we met them. Am I asking too much? Maybe.

The dental experience was great! The employees were very friendly, they addressed my concerns, and were very efficient in what they were doing. They used state-of-the-art technology to help ensure that there weren't any problems that weren't exposed to the naked eye, and they were very understanding when I said 'I know I didn't floss as much as I need to'. Great experience, highly recommend them.

I have been a patient at Millennium Dental for as long as I can remember. The staff is always friendly and makes me feel right at home when I visit every 6 months. Jana is a wonderful Hygienist and has the gentle touch you need when getting your teeth cleaned (especially if you have sensitive teeth like I do). Dr. Smith is honest and trustworthy and I never have to wonder if the services he recommends are necessary. I always recommend Millennium to my friends and family.

I take my toddler to Millennium Dental. The staff is great with kids. Their hygienist, Jana does a great job of explaining what she is going to do and makes it a comfortable experience. And the dentist makes balloon animals! Good prices, especially the yearly package deal. Definitely recommend!

My first visits were awesome! I got to work with Kelsy and Dr. Pieper. They made my visit so enjoyable and comfortable. From the receptionists to the doctor, the staff is impeccable! They are extremely personable and all around fantastic at what they do. Today was my son’s first visit (2 year old) and Brittany was BEYOND patient with him. As well as the doctor (I cannot remember his name). Millennium dental has truly been a great fit for my family and I don’t see myself going anywhere else!

I highly recommend Millennium Family Dental because staff, dental hygienists, and dentists take excellent care of their patients.

Staff is courteous and professional. Our entire family sees Dr Pieper and his team. We are very happy with Millenium Dental.

I have been a patient of Dr. Gerard's for several years and really feel comfortable there. I think he and the staff work hard to properly care for us, offer us practical advice and ideas to improve our family's dental health. The rates are reasonable, the service top-notch, and the staff are friendly and professional. I recommend them to everyone who's looking for a dentist

I have been going to Millennium Dental for several years now. They have great staff, friendly and helpful. Office is modern, neat and clean, with the best equipment for an overall great experience. Dr. Smith has been a personal friend for many years, and his professionalism extends to all aspects of his business and personal life. Highly recommend him and Millennium for great dental care. Wendy (hygienist) always takes great care of me and is genuinely just a nice person.

Thanks, Millennium!

Each staff member are, friendly, compassionate, kind, professional and work together seamlessly.

A special Thank you to Dr. GERRARD, JAMIE and KELSY. My deepest gratitude for the tremendous, selfless deeds that you've provided and made available to me.Your gracious generosity will forever touch my heart and my smile!

Your team has provided superb services for 13+ years to my family and myself. We WILL ALL keep coming back!

If you want the GREATEST DENTISTS, & Professional Staff who take pride in their work, even include a warranty! I encourage anyone to visit Millennium Dental for all of your dental needs!

THANK YOU ALL SO VERY MUCH!
Merry Christmas, Happy New Year to each of you and your families.
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